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New Delhi Municipal Council (NDMC) Chairperson Manoj Kumar Dwivedi reportedly issued a circular on September 30, 2026, asking employees to follow the spirit of “Nagrik Devo Bhava” through an 18-point code of conduct. A PTI report carried by Hindustan Times says NDMC also planned to display 10 commandments in its offices. The council circular itself was not identifiable in NDMC’s official circulars and orders listing, so the full wording and exact circular reference remain unverified.
What does “Nagrik Devo Bhava” mean?
“Nagrik Devo Bhava” expresses a citizen-centred approach to governance: public decisions and services should respond to citizens’ needs and support their empowerment. The Prime Minister’s Office used the phrase in its Seva Sankalp Resolution, which says that every decision taken in the premises will be inspired by that sentiment.
In a June 23, 2026 release, the Press Information Bureau reported that Prime Minister Narendra Modi urged officers to put citizens at the centre of each decision and keep governance empathetic, responsive and inclusive. That national message provides context for the phrase; it does not independently confirm NDMC’s reported circular or show that its code copies a central-government directive.
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The PTI account describes an 18-point code intended to improve transparency, accountability and public-service delivery. Its reported themes include:
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- Integrity and impartiality: no bribes or commissions, and no personal interests influencing official decisions.
- Timely work: no deliberate delays to files or payments.
- Rule-based decisions: tender, contract, recruitment and enforcement decisions should follow prescribed rules, not personal connections, outside pressure or political affiliations.
- Citizen-friendly service: handle grievances politely and guide people to the appropriate department when an inquiry is outside an employee’s remit, rather than turning them away.
- Respect at work: the reported prohibitions include bullying, sexual harassment, abusive language and discrimination.
- Responsible stewardship: protect public funds and municipal assets, report fraud and safety risks through official vigilance channels, and safeguard confidential information.
- Professional conduct online: personal social-media activity should not interfere with official duties.
These are subjects described in the news report, not a verified transcription of the council’s complete code.
What are the 10 commandments for NDMC employees?
The report says NDMC planned to display 10 commandments prominently across its offices. It attributes four examples to the planned displays:
- “I serve the citizen”
- “I will be honest even when nobody is watching”
- “I will not deliberately delay work”
- “I will take ownership rather than saying ‘this is not my work’”
Because the original circular was not located in NDMC’s searchable official listing, these are selected examples reported by PTI—not the complete set of 10 or wording checked against the original document.
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What is confirmed, and what remains unclear?
The available account establishes that PTI reported a September 30, 2026 circular attributed to NDMC Chairperson Manoj Kumar Dwivedi, describing both an 18-point code and 10 commandments, with office display planned. The NDMC circulars and orders listing, checked October 3, 2026, did not identify the reported code.
That means the exact circular reference and full text, including all 18 points and all 10 commandments, are not established by the available sources. They also do not describe an implementation mechanism or provide measured results. The report outlines the initiative’s stated expectations; it is not evidence that service outcomes have changed.
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