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Lottie has acquired CareMaster, a UK care-billing software provider, and plans to move its customers onto Found, its care-operations platform. The deal extends Lottie’s software beyond enquiries and occupancy into billing, payments and credit control. Lottie says it intends to start applying AI to credit control, but the announced roadmap is not evidence of measured savings or improved care outcomes.
What CareMaster adds to Lottie
Tech.eu reported the acquisition on 2 October 2026, describing it as Lottie’s second acquisition of a care-software company. It did not disclose a purchase price or the transaction structure. CareMaster is a 25-year-old specialist in billing, payments and credit control, with nearly 75 care-provider customers across more than 750 UK care-home locations, according to the report.
Lottie acquired Found in 2022, when the platform supported fewer than 100 care-home locations. The reported strategic change is the breadth of the workflow: Lottie’s platform can span the journey from a family’s initial care enquiry and occupancy management through provider billing and payment collection. CareMaster brings expertise and customers in the latter, back-office stages.
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Lottie plans to migrate CareMaster customers onto Found. The Tech.eu report does not give a migration timetable, explain how existing processes or records will transfer, or set out continuity arrangements. It therefore establishes the intended destination, not the practical details or results of integration.
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For care operators, those details matter as much as the expanded feature set: billing and credit-control workflows need to continue reliably while systems change. The cited report does not provide comparative product-performance data or enough information to assess how the transition will work for individual providers.
How Lottie says it will use AI
Lottie’s reported plan is to begin applying AI to credit control, then extend its use across administrative parts of the provider and family journey, from an initial enquiry about care to provider payment. That describes an operational and administrative focus; it is not an announcement that AI will deliver care directly.
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Lottie co-founder and CEO Will Donnelly told Tech.eu: “Crucially, we believe that can all happen while preserving the deeply human-led nature of the industry.” That is the company’s stated position. The report provides no independently validated results for AI productivity, time saved, care quality, or staffing effects.
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What the invoicing figures do—and do not—show
Tech.eu attributed the following scale figures and projections to Lottie in 2026. They refer to annual invoicing supported or expected to be supported through the software, not Lottie revenue or the value of the CareMaster acquisition.
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| Figure | What it refers to | Status |
|---|---|---|
| More than £1 billion | Annual invoicing supported through Found at the time of the report | Company-reported current scale |
| £2 billion | Annual invoicing projected through Found by the end of 2026 | Company forecast |
| £3 billion | Annual invoicing projected for Found and CareMaster by the first half of 2027 | Company forecast |
The report also relayed Lottie’s projection that Found would support nearly 2,500 UK care services by the end of 2026. That is a forecast, not a verified end-of-year result. The cited coverage does not establish that any of the projections have since been achieved.
A related workforce partnership
In a separate announcement dated 10 August 2026, Florence described a partnership with Lottie involving workforce products such as rostering, HR and learning, alongside a customer discount: Florence x Lottie Partnership. The announcement confirms the partnership, but does not establish affiliate commissions, referral tracking, or signup terms.
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What care operators should watch next
- Migration and continuity: Lottie has stated that CareMaster customers are to move to Found, but no timetable or integration detail is reported.
- AI performance: Credit control is the announced starting point; measurable results have not been reported.
- Forecasts versus outcomes: The invoicing and service-location figures include company projections, not independently confirmed future results.
The acquisition signals an effort to consolidate more care-provider administration on Found. Whether that makes operations simpler will depend on how customer migration proceeds and whether Lottie’s planned automation delivers demonstrable results.
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