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A Reddit user says a Lenovo Legion 7i with an RTX 5090 came back from service with scratches, corner-edge damage and protruding plastic, and that Lenovo requested £300 to repair it. The allegation is not independently verified, and the available sources do not establish when the damage occurred or how the dispute ended.
What the owner says happened
In a Reddit post dated October 2, 2026, user Lemzy99 said they sent a Legion 7i to Lenovo because the CPU reached 102°C while gaming. The poster said the laptop came back with scratches on the top, damage at a corner edge and a piece of plastic sticking out. They also said the thermal problem remained after service. These are the owner’s claims, not independently confirmed findings. Read the Reddit post.
The owner described the machine as having an Intel Core Ultra 9 275HX, 64GB of memory and an RTX 5090. The reviewed sources do not independently verify the exact configuration of the customer’s laptop.
Why the repair amount is reported as £300, not $400
The Reddit post states that Lenovo wanted £300 to repair damage it classified as customer-induced. The poster also said they had asked for intake photographs but had not received images showing the damage was present when the laptop arrived. Neither the requested amount nor the account of the photographs is independently verified in the reviewed material.
#1 Best Overall
- UNOPENED RETAIL PACKAGING, sold as configured by Lenovo. Includes one year of Courier or Carry-in Lenovo Warranty. Add up to 4 years of Lenovo Premium Care Onsite Plus when you register your computer with Lenovo.
Wccftech described the requested amount as about $400. That is secondary coverage’s dollar rendering; the original post gives the amount in pounds, and no verified invoice is available in the reviewed sources. Read Wccftech’s report.
What is—and is not—established
- The Reddit user reported visible chassis damage after the laptop was returned from service.
- The poster said Lenovo attributed the damage to the customer and requested £300 for repair.
- The available sources do not establish when or how the damage occurred, whether it was present at intake, or what Lenovo’s service records show.
- No Lenovo response, independently authenticated before-and-after evidence, or final outcome of the dispute appears in the reviewed sources.
A report of damage after service does not by itself prove that the service centre caused it. Likewise, the poster’s account that intake images were not provided does not independently establish what those images show or whether they exist.
Rank #2
- Processor - Intel Ultra 9 275HX, 24C (8P + 16E) / 24T, P-core 2.7 / 5.4GHz, E-core 2.1 / 4.6GHz, 36MB
Does Lenovo accidental-damage coverage apply?
Not on the information available. Coverage depends on the customer’s own warranty terms, country, service agreement and any accidental-damage plan; those details are not established here. Lenovo’s Singapore catalogue advertises three years of Accidental Damage Protection, alongside three years of Legion Ultimate Support after a free upgrade, for a separate Legion 9 18IAX10 configuration with an RTX 5090. That listing does not show that this customer’s Legion 7i has the same coverage. View the Singapore catalogue listing.
If your laptop comes back damaged from repair
This case’s outcome is unknown, and the sources do not settle legal responsibility. For a similar dispute, keep the discussion focused on the evidence and the terms that apply to your own service:
Quick Recap
Best Value
- EXPLORE YOUR PASSION, ELEVATE YOUR GAME – The Lenovo Legion 5i empowers university gamers to explore their latest passions. With a thinner, lighter design and a Lenovo PureSight OLED display, it excels in gaming, streaming, and coursework on the go.
- GAME WITHOUT COMPROMISE – The Intel Core i7-14700HX processor features newly optimized hybrid architecture and industry leading technology that enables you to go beyond gaming and creation. With Intel, you can do it all.
- GAME CHANGER – Powered by NVIDIA Blackwell, the GeForce RTX 5070 graphics bring game-changing capabilities to gamers and creators. Equipped with incredible AI horsepower, prepare to unleash your creativity and experience next-level graphics fidelity.
- 3-MONTHS PC GAME PASS – Play hundreds of high-quality PC games with your new Lenovo Legion device and 3 months of PC Game Pass, including EA Play. With new games added all the time, there’s always something new to play.
- EXPERIENCE INTELLIGENT DESIGN –Lenovo AI Engine+ enhances FPS in today’s top AAA games while also reducing render times in today's premier creation apps. Easily managed through Legion Space, you can enjoy AI-tuned performance effortlessly.
Rank #4
- Processor - Intel Ultra 9 275HX, 24C (8P + 16E) / 24T, P-core 2.7 / 5.4GHz, E-core 2.1 / 4.6GHz, 36MB
- Operating System - Windows 11 Pro 64
- Graphic Card - NVIDIA GeForce RTX 5080 16GB GDDR7, Boost Clock 2287MHz, TGP 175W, 1334 AI TOPS
- Memory - 64 GB DDR5-6400MHz (CSODIMM) - (2 x 32 GB)
- Storage - 2 TB SSD M.2 2280 PCIe Gen4 TLC (2 x 1 TB)
Rank #3
- Spectacular Visual Delights--【16" WQXGA OLED 240Hz Display】Provides sharp, detailed visuals with vibrant colors, deep contrast, and smooth motion, enhancing immersive gaming and precision-driven creative work.
- Reliable CPU Performance--【Intel Core Ultra 9 275HX Processor】Provides desktop-class performance with a sophisticated multi-core architecture and AI-powered acceleration, supporting high-end gaming, content creation, and intensive professional workloads.
- Memory & Storage--【32GB DDR5 RAM】Enjoy high-bandwidth performance built for demanding tasks, letting you run multiple applications simultaneously with smooth and responsive operation.【1TB PCIe SSD】Benefit from lightning-fast storage combined with generous capacity, giving you ample room to organize and quickly access your files, apps, and media.
- Superior Peripheral Capability--【NVIDIA GeForce RTX 5080 16GB GDDR7】Offers top-tier gaming and creative performance with advanced ray tracing, AI-enhanced acceleration, and high-bandwidth memory for seamless visuals and intensive workloads. 【RGB Backlit Keyboard】Features a full-size design with customizable RGB lighting, delivering a personalized setup and comfortable typing even in dim environments.
- OS & Port-【Windows 11 Pro】【Dimensions & Weight】14.35" x 10.86" x 1.02", 5.67 lbs.【Ports】3 x USB-A, 2 x USB-C, 1x HDMI, 1x Headphone/ mic combo, 1x RJ-45, 1x Power in. Wi-Fi 7 + Bluetooth.【Bonus Docking Station Set】1x 7-in-1 Docking Station with 1TB Storage, 1x 32GB MicroSD Card with Adapter, 1x Type-C Data Cable, 1x 3-in-1 Charging Cable, 1x Suede Cleaning Cloth.
- Photograph the device as soon as you receive it, including the damage, surrounding areas and packaging. Keep the shipping materials.
- Compare those images with any photos, condition notes or intake checklist made before service. Ask the service provider in writing for its intake record, inspection findings and an itemized repair estimate.
- Ask the provider to explain in writing how it concluded the damage was customer-induced and which warranty or service-plan term it relied on.
- Preserve the repair order, shipping records, messages, receipts and copies of all images. Avoid authorizing paid work until you understand what the quote covers and whether disputing it affects the device or service terms.
- If the provider does not resolve the complaint, use the escalation or consumer-protection channels available in your country. Applicable rights and procedures vary by jurisdiction.
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