iTechGuides is reader-supported. When you buy through links on our site, we may earn an affiliate commission. As an Amazon Associate I earn from qualifying purchases. Learn more
Kaseya’s “MSPs’ community” means a vendor-supported space that Kaseya says should belong to managed service providers (MSPs), not function as a company-controlled marketing channel. The plan combines peer discussion, product feedback, transparency, benchmarking and business-growth resources. Kaseya’s later 2026 launches show how that vision has been organized, but the available reporting documents intentions and vendor-reported participation—not independent proof of improved MSP revenue or profitability.
What Dan Tomaszewski meant by “the MSPs’ community”
In a CRN interview, Dan Tomaszewski, Kaseya’s executive vice president of channel, described Kaseya’s role as facilitator rather than owner. He said the company would provide the platform, guidance and support while MSPs shared practical experience with one another.
“I want it to be a place where we’re sharing wins and losses. Not just the highlights, but the struggles too. This industry has always had each other’s backs, and we want to provide an environment where that continues. It’s not our community, it’s the MSPs’ community. We’re just here to help guide it and support it.”
Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.
Tomaszewski also said, “Community is everything,” and added, “It’s not just a marketing term, it’s a core value.” Those are executive statements of intent, not independent findings about the community’s effectiveness.
#1 Best Overall
- SonicWall TZ270W Appliance Only - No Service Subscription (02-SSC-2823) - Combines enterprise-grade firewalling with integrated 802.11ac Wave 2 Wi-Fi to deliver secure wired and wireless connectivity in one compact device for small offices and clinics.
- Blocks zero-day threats and ransomware with Capture ATP sandboxing enhanced by RTDMI, plus IPS and anti-malware scanning for layered protection.
- Eliminates the need for separate access points in smaller spaces thanks to built-in high-speed wireless that is simple to deploy and manage.
- Supports VPN, SD-WAN, and TLS 1.3 decryption to secure hybrid cloud access and remote workers while maintaining usability and performance.
- Delivers gigabit performance with up to 750,000 concurrent connections to handle growth in users, devices, and SaaS applications.
What Kaseya said the community would do
Peer discussion and shared operating experience
The proposed digital community was intended to let partners compare approaches, discuss problems and share both successful and unsuccessful experiences. That matters to MSPs because many operational issues—service delivery, staffing, pricing and customer acquisition—are specific enough that peer context can be more useful than generic vendor documentation.
Product feedback and integration discussions
Kaseya said partners would be able to discuss product strategy, collaborate on integrations and provide feedback through community channels. The interview also described greater transparency through social channels and internal forums, along with Ask Me Anything sessions involving product teams.
Benchmarking business performance
Tomaszewski described a benchmarking tool where MSPs could enter measures such as net profit, sales and reactive hours, then compare their results with other MSPs. The stated purpose was to help providers acquire customers profitably and improve their go-to-market capabilities. The reporting does not establish that using the tool produces a particular financial result.
The Tool Desk
Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Customer acquisition as a central concern
“The No. 1 thing partners are asking for is help acquiring customers profitably,” Tomaszewski said. Kaseya later attributed a related figure to its 2026 State of the MSP Report: 71% of MSPs said customer acquisition was their biggest challenge. That percentage is a Kaseya-reported survey finding, not an independently verified market statistic.
Rank #2
- Space-saving: This server rack cable management is made of plastic, lightweight,easy to assemble and disassemble,can save space and manage cables
- Muti-access: Rack mount cable management has 12 slots and 2 back accesses to organize and distinguish countless cables separately
- User-friendly Design: Removable Top Cover makes this 1u cable management easy to add or remove bundled cables
- Easy to use:This rack mount cable management is easy to install,with instructions or videos for reference;Accessories including 12-24 Cage nut and Screw×8,10-32 Screw×8,you can choose according to the actual installation
- Widely Applicable: Rack cable management is suitable for 19in wide AV/IT/Data/Audio racks and server cabinets in home office, studio and other workplaces
How the idea developed into the Kaseya Community
Kaseya’s May 6, 2026 Connect article described a reimagined Kaseya Community with three main functions:
- Practical resources: a library of MSP frameworks and templates.
- Active peer help: discussions involving MSPs and Kaseya staff, including a cited example in which participants investigated a Microsoft Secure Boot monitoring issue.
- Product ideation: a process for submitting, discussing and voting on product ideas, with Kaseya saying peer input can influence roadmap priorities.
The roadmap influence is Kaseya’s description of its own process. It should not be read as an independent guarantee that a particular suggestion will be implemented.
Can non-Kaseya customers join?
Yes. Kaseya’s current Community page says customers can sign in with Kaseya single sign-on (SSO) or Datto IDP, while noncustomers can register. The page presents the service as a global online hub for MSPs and IT professionals rather than a customer-only support portal.
Do these 3 things before closing this tab:
1Clear out junk files and repair common Windows errors2Scan for outdated or missing drivers - takes under a minute3Repair Windows errors before they cause bigger problemsThe same page says members can ask peers and Kaseya experts questions, join product forums, submit and vote on ideas, and access product updates, events, training, the Community and the Knowledge Base.
Rank #3
- What You Will Get: 20pcs of self adhesive hook and loop cable ties in black color, Each cable organizer is 1.13 x 3.55 in/2.88 x 9 cm, suitable to meet your various cable management on or under desk needs
- Strong Adhesive Backing: Designed with strong adhesive backing, they cord holders are easy to use. They can be firmly adhered and keep the cable tidy for a long time, which increases its reliability
- Reliable Quality: Made of premium nylon material, these cable straps have excellent insulation and wear resistant, which can support for a long time
- Reusable and Adjustable: You can adjust the adhesive appliance cord organizer according to your different cable management needs. Reusable and practical, help you to organize the messy cables and keep them neat and orderly
- Wide Application: These self-adhesive hook and loop cable ties for organizing cords suitable for home, office, computer room, kitchen, studio, game competition, workshop and so on
Does the Community replace technical support?
No. Kaseya says the Community complements standard technical-support channels rather than replacing them. In practice, that makes the Community suitable for peer advice, product discussion and shared troubleshooting, while formal support remains the route for account-specific or incident-specific assistance.
What is MSP Success?
On June 9, 2026, Kaseya announced MSP Success as a broader growth ecosystem combining MSP Success Digital Marketing, MSP Success Peer and the Kaseya Community.
Digital marketing services
The announced services include websites, SEO and answer-engine optimization (AEO), local search, content, email and social campaigns, reputation management, analytics, lead capture, appointment booking and access to a Marketing Success Specialist.
What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
Peer programs and meetings
Kaseya said the combined peer offering includes TruMethods Peer and Technology Marketing Toolkit. It described in-person quarterly meetings in North America, EMEA and APAC, with online meetings between those events.
Rank #4
- Compact and Efficient Design: The FortiGate 40F is designed for small to mid-sized businesses and enterprise branch offices, featuring a compact, fanless desktop form factor that ensures quiet operation and minimizes space usage.
- Robust Connectivity Options: Equipped with 5 GE RJ45 ports, including 1 WAN port and 4 internal ports, this model provides essential connectivity and flexibility for various network configurations in a small-scale environment.
- High-Performance Security: Offers up to 1 Gbps IPS throughput and 600 Mbps threat protection throughput, using Fortinet’s purpose-built security processor technology to deliver industry-leading performance and protection for SSL encrypted traffic.
- Advanced Threat Protection: Integrated with Fortinet’s AI-powered FortiGuard Labs, the FortiGate 40F offers comprehensive cybersecurity, identifying and mitigating both known and unknown threats to maintain robust security across your network.
- Simplified Management and Deployment: Features a user-friendly management console that provides comprehensive network automation and visibility, coupled with Zero Touch Integration with Fortinet’s Security Fabric for easy deployment.
Program staffing
The June announcement described a 140-person global team behind MSP Success. It also said the combined peer programs had more than 2,000 members worldwide as of that announcement.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How large is Kaseya’s Community?
Kaseya’s current Community page displays these figures:
| Figure | How Kaseya presents it | Important qualification |
|---|---|---|
| 100K+ MSPs and IT teams | Community audience | Kaseya provides no measurement date or independent audit on the page. |
| 150K+ discussions | Community activity | Vendor-displayed figure; methodology is not stated. |
| 25K+ questions answered | Community answers | Vendor-displayed figure; methodology is not stated. |
| 32 countries | Geographic reach | Vendor-displayed figure; methodology is not stated. |
| More than 2,000 peer-program members | Combined peer programs, May 6, 2026 | Narrower population than the Community page’s headline audience; the counts are not directly comparable. |
What is established—and what is not
Established by the announcements and Community page
- Kaseya has articulated a community model centered on peer exchange, product feedback and vendor-supported discussion.
- The live Community offers forums, questions, product ideas, updates, events, training and Knowledge Base search.
- Customers and noncustomers can register, according to Kaseya.
- Kaseya groups the Community, digital marketing services and peer programs under MSP Success.
Not established by the available reporting
- That participation increases an MSP’s profit, sales or customer count.
- That product suggestions submitted by members are implemented at a measured rate.
- That the displayed membership and activity totals have been independently audited.
- That Kaseya’s model outperforms another vendor’s community on a like-for-like basis.
What MSPs should evaluate before relying on it
- Access: Confirm whether the forums and resources you need are open to noncustomers or require a Kaseya identity.
- Purpose: Use peer discussion for shared practices and troubleshooting, not as a substitute for formal support on an active service incident.
- Evidence: Treat participation totals and business-impact claims as Kaseya-reported until an independent measurement is available.
- Privacy: Avoid posting customer-identifying information, credentials or sensitive operational data in community discussions.
- Fit: Separate the free or community functions from MSP Success marketing and peer-program services when assessing cost, staffing and expected return.
Frequently Asked Questions
Is Kaseya’s Community only for Kaseya customers?
No. Kaseya says noncustomers can register, while customers can use Kaseya SSO or Datto IDP.
Can Community members submit product requests?
Yes. Kaseya says members can submit, discuss and vote on product ideas; any roadmap impact remains Kaseya’s stated process rather than an independent guarantee.
What does MSP Success include?
Kaseya announced a combination of MSP Success Digital Marketing, MSP Success Peer and the Kaseya Community, with marketing services, peer meetings and online community functions.
The Bottom Line
Kaseya’s phrase describes a credible direction: provide the infrastructure and support while MSPs exchange knowledge and influence product conversations. The Community and MSP Success programs now supply concrete channels for that plan, but their business impact remains a question for independent measurement rather than something established by Kaseya’s announcements alone.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
