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There is no single microphone switch for every Bose product. First identify whether you want voice commands on a speaker or soundbar, or microphone audio for calls on headphones. On supported speakers and soundbars, a physical privacy control may disable voice-command microphones; headphone call microphones instead require model-specific mute and connection checks.

Start by identifying your Bose product and use

Find the model name in the Bose app, on the product label, or on its Bose support page. Then choose the matching case below:

  • Smart speaker or soundbar: You want the device to hear voice-assistant commands.
  • Headphones: You want the microphone to transmit your voice in a phone call or another voice-input app.

Assistant setup and headphone call audio are different tasks. The controls and indicator lights described for one model should not be assumed to apply to another.

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Turn on the Home Speaker 500 microphone

Check the physical microphone button

On the Bose Home Speaker 500 (also referred to in Bose setup information as the Smart Speaker 500), find the microphone button on top of the speaker, toward the lower-left area. If its red LED is lit, the microphones are off. Press the physical button again; the red indicator should go away when they are on.

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Bose states that neither a voice command nor the app can operate this privacy switch. App setup alone therefore will not turn the microphones back on if the physical button has disabled them. Bose Smart Speaker 500 product information

Turn on voice-command microphones on the current Smart Soundbar

For the Bose Smart Soundbar sold from 2024, check the light below the Microphone button on top of the soundbar. A red light means voice-command microphones are disabled. Tap the Microphone button to remove the red light and allow voice commands. Bose Support: Light bar is red | Bose Smart Soundbar

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JBL Wireless Two Microphone System with Dual-Channel Receiver, Black
  • HIGH Vocal Quality & JBL Original Pro Sound - The crystal clear clarity of JBL wireless microphones means they won't stuck, delay or distort. Your voice will sound on point, with the back of the amazing JBL Original Pro sound.
  • RECHARGEABLE DUAL CHANNEL UHF WIRELESS RECEIVER - No need to fly alone, unless you want to take center stage, of course. Connect two wireless microphones together and hear both voices mixed seamlessly through the speaker for up to 6 hours of playback.
  • PLUG AND PLAY - When you want to be heard, you want to be heard now. JBL wireless microphones have a super simple setup. Simply turn on the receiver and wireless microphone and you're ready to go instantly.
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Read the Home Speaker 300 microphone indicator correctly

The Home Speaker 300 uses a different indicator convention: Bose’s status information says the microphone icon is off when microphone and voice-assistant functionality is enabled, and red when it is disabled. Do not transfer the red-means-off interpretation from another Bose product without checking your model’s instructions. Bose Support: Understanding the status lights and buttons | Bose Home Speaker 300

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Set up the Bose app and voice assistant separately

Smart Speaker 500 setup

To set up the Smart Speaker 500, install the Bose app, enable Bluetooth on your phone, and grant the Bluetooth, Location Service, or Local Access Network permissions the app requests so it can discover and control the speaker. During setup, choose a voice assistant or skip that step and add one later. These steps configure app discovery and assistant setup; the speaker’s physical microphone button still controls microphone privacy. Bose Support: Setting up your product

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QuietComfort headphone pairing

Bose’s QuietComfort support instructions describe adding the headphones in the Bose app and allowing requested Bluetooth or Location Service permissions to help the app detect them. App setup is optional for direct Bluetooth pairing: you can pair through your phone or computer’s Bluetooth settings instead. Pairing does not by itself resolve a mute setting or a microphone problem in a call app. Bose Support: Connecting a Bluetooth device

Troubleshoot a Bose headphone microphone

Noise Cancelling Headphones 700

For the Noise Cancelling Headphones 700, Bose recommends checking that the microphone openings along the front edge are not blocked, confirming the microphone is not muted, and testing another phone call and another compatible device. These are model-specific checks, not a universal set of button instructions for all Bose headphones. Bose Noise Cancelling Headphones 700 owner’s guide

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  • Clear voice, crisp sound: The cardioid pickup pattern of these mics deliver a warm, clear, and crisp vocal sound that's designed to make everyone sound their best over any JBL PartyBox.
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QuietComfort headphones with an audio cable

If you use a QuietComfort audio cable with an inline microphone, Bose says the connected mobile device must support the cable’s CTIA-standard pin connection. Check both cable and device compatibility before treating a wired-microphone failure as a disabled software control. Bose QuietComfort owner’s guide

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If these steps do not fix it

Check the support page or owner’s guide for the exact Bose model, especially if it is a legacy product: controls and indicator meanings are model-specific. For headphones, distinguish Bluetooth call audio from wired audio, and check the mute control in the call or voice-input app as well as the device. The available instructions here do not establish one activation sequence for every Bose model, operating system, or conferencing app.

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