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To turn subtitles off on ESPN+, start a video and select the CC button on the player bar. ESPN says the precise controls vary by device. If captions remain, check that device’s caption settings; some text— including certain Spanish-language subtitles—is embedded in the video and cannot be switched off.
Turn off captions in the ESPN player
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Start the ESPN+ video. If the controls disappear, use your remote, tap the screen, or move your pointer over the player to show them.
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Find and select CC on the player bar. ESPN’s guidance is that this control toggles captions on or off on most devices.
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Check the picture after selecting CC. If the text remains, it may be embedded in the video rather than a caption track the player can switch off.
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ESPN notes that the available controls and steps vary by device; there is no single menu path established for every ESPN app. ESPN’s caption and audio-language guidance also says some Spanish-language subtitles are burned into videos and cannot be toggled off.
Roku: check the app menu and device settings
Roku offers both an in-app playback menu and a system caption setting. Try the app menu first while the video is playing:
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Press the Star button on the Roku remote to open the app menu.
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Look for the captions option and turn captions off. The menu’s exact options can depend on the app.
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If captions persist, open Settings > Accessibility > Captions mode on Roku and check the device setting.
Changing Roku’s setting may not affect captions controlled directly by an app. Roku explains that some apps use their own captions and skip the device setting. See Roku’s troubleshooting guidance for streaming app features.
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If captions stay on or only one video has them
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Try CC again in the player. Start with ESPN’s in-video control, since it is the general route ESPN provides.
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Check the device setting. This is an additional diagnostic step, especially on Roku; it is not guaranteed to override app-managed captions.
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Try another program. If the text appears on only one video, it may be part of the picture, or that title may have different caption availability.
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Contact ESPN if the issue is specific to its app. ESPN directs mobile users to Contact Support in the ESPN app’s Settings. Its caption support page also lists espn.closedcaptioning@espn.com and 1-860-766-2000.
What to know about captions on ESPN content
Caption availability is not universal across every program. ESPN says captions are available on most content and identifies live networks with captioning, while noting that only select programming on ESPN3, SEC Network+, and ACC Network Extra has captions. Availability of ESPN streaming apps on browsers, phones and tablets, streaming devices, consoles, and smart TVs does not mean their caption menus work the same way. ESPN’s live-captioning information describes availability and includes an older iOS instruction for enabling captions; it is not a verified current procedure for turning them off.
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