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To stop an accidental Emergency SOS call, open Settings > Safety and emergency > Emergency SOS and use the control your Galaxy shows. Some models or regional software offer an off switch; others do not. If you mean messages sent to emergency contacts, that is a separate setting: Settings > Safety and emergency > Send SOS messages.
First, identify which SOS feature you want to stop
Samsung uses separate settings for the Emergency SOS calling shortcut and SOS messages to emergency contacts. The call shortcut can start an emergency call after repeated presses of the side button; SOS messages notify designated contacts. Samsung’s Galaxy S23 series manual also treats Emergency SOS and Emergency sharing as distinct settings, and notes that availability can vary by model or region (Galaxy S23 series user manual).
- If your phone is placing or attempting an emergency call, follow the Emergency SOS calling steps below.
- If contacts are receiving SOS messages and you want to stop those, use the separate messaging steps.
Turn off the Emergency SOS calling shortcut
- Open Settings.
- Tap Safety and emergency.
- Tap Emergency SOS.
- Check which control your phone provides, then follow the matching option below.
If your phone shows an off switch
Switch Emergency SOS off if you want to disable the shortcut. Samsung Hong Kong documents an on/off control for the products covered by its support instructions, but says models, sequences, and settings vary by location and where the product was purchased (Samsung Hong Kong: How to turn off Emergency SOS function). Use the switch only if it appears on your device; its availability is not universal.
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Samsung UK says that on the software covered by its instructions, following the June 2023 software update it is not possible to turn off Emergency SOS automatic dialling with a simple toggle. The page documents a workaround: on Emergency SOS, choose Emergency number to call > Custom number and set a null number. Samsung says this prevents the shortcut from making a real emergency call; it also means the shortcut cannot be used to make a real emergency call. Check Samsung’s UK guidance for the applicable software and steps (Samsung UK: How to turn off Emergency SOS on your Galaxy phone).
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That workaround changes what the SOS shortcut can call; it is not evidence that every way of contacting emergency services on the phone has been disabled.
Turn off SOS messages to emergency contacts
- Open Settings.
- Tap Safety and emergency.
- Tap Send SOS messages.
- Switch the feature off.
This turns off the messaging behavior, not necessarily the Emergency SOS calling shortcut. Samsung Business Insights documents this separate path and notes that settings may vary by device (Samsung Business Insights: How to set up emergency SOS).
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Choose the setting that matches what you want to change
| Goal | Setting or option | Trade-off |
|---|---|---|
| Stop the emergency-call shortcut where a switch is available | Settings > Safety and emergency > Emergency SOS, then switch it off | The control is not available on every model or in every market. |
| Prevent the shortcut from placing a real call when no off switch appears | Samsung UK’s documented null-number workaround: Emergency number to call > Custom number | The shortcut then cannot make a real emergency call; applicability depends on the software and market covered by Samsung’s instructions. |
| Stop messages to emergency contacts while leaving the calling setting alone | Settings > Safety and emergency > Send SOS messages, then switch it off | This addresses contact messages only; it is separate from the call shortcut. |
| Reduce accidental calls but retain a call shortcut | Adjust the countdown in Emergency SOS, if your phone offers that setting | A countdown changes the delay before calling; it is not an off switch, and availability varies. |
If the menu or option is missing
- Search Settings for Emergency SOS or Send SOS messages if the listed path does not match your menus.
- Check the support page for your country and phone model. Samsung’s UK and Hong Kong instructions describe different controls, and Samsung says settings can vary by region, model, software, and purchase location.
- Do not repeatedly test the side-button shortcut: the documented trigger can initiate a real emergency call. Samsung UK describes a five-press shortcut on the software it covers; the Galaxy S23 series manual also describes five presses.
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