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A company’s breach notice is a reason to check what information was affected and look for suspicious activity, but it does not prove that anyone has misused it. Start with the notice, then check the family member’s accounts and records. If you find activity they do not recognize, contact the relevant company and use the FTC’s recovery service.
This guidance is based on U.S. Federal Trade Commission resources. Breach-notification rules and recovery procedures vary by location.
1. Find out what information was exposed
Read the notice from the company or organization and note its name, the date, the account or service involved, which data it says were affected, and any steps it recommends. The FTC frames its data-breach guidance around the question “What information was lost or exposed?”
Do not assume every piece of information the organization held was compromised. If the notice is unclear, contact the organization using a phone number or website you verify independently—not contact details in a message that seems suspicious.
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2. Look for signs of possible identity theft
Check the family member’s bank and credit-card activity, incoming mail and bills, credit reports, medical bills and records, and tax notices. The FTC identifies these as warning signs to investigate:
- Withdrawals or charges they do not recognize.
- Bills that stop arriving, which could mean someone changed the billing address.
- Unfamiliar accounts or charges on a credit report.
- Debt collectors seeking payment for debts the person does not recognize.
- Medical bills for care they did not receive.
- An IRS notice about a tax return filed in their name or income from an employer they do not know.
The FTC also lists a breach notice from a company where the person has an account as a warning sign. These clues warrant investigation, but none alone proves that information was stolen or identifies who may be responsible. See the FTC’s identity-theft warning signs.
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3. Match the next steps to the exposed information
If a Social Security number may have been exposed
Review the person’s credit reports through AnnualCreditReport.com for unfamiliar accounts or activity. The FTC says consumers can check their reports weekly for free. Consider placing a credit freeze or fraud alert if the situation warrants it; the differences are explained below.
If a login or password may have been exposed
Change that password, and change it anywhere else it was reused. If the family member cannot get into the account, contact the company through a verified channel. Review financial accounts for unfamiliar charges if payment details were stored in the affected account.
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If payment-card or financial-account information may have been exposed
Review recent transactions and promptly contact the bank or card issuer about anything unfamiliar. Use the number on the card or the institution’s independently verified website.
If a child’s information may have been exposed
Children generally do not have a credit report unless someone has used their information. A parent or guardian can ask each credit bureau about its process for manually checking whether a child has a report. If one exists, follow the bureau’s instructions to request a free freeze. The FTC says parents, guardians, and conservators can request a freeze for a child under 16 or an adult under their care. See the FTC’s guidance on child identity theft.
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Credit freeze or fraud alert: which is the difference?
Both are free U.S. consumer-credit tools, but they work differently. A freeze limits access to a credit report; a fraud alert asks businesses to take steps to verify identity before granting new credit.
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| Fraud alert | Asks businesses to verify the applicant’s identity before issuing new credit. | Contact one of the three nationwide credit bureaus; it must notify the other two for a one-year initial alert. | Less restrictive than a freeze; it does not block access to the report. |
| Credit freeze | Limits access to the credit report and can make it harder to open a new account. | Contact Equifax, Experian, and TransUnion separately. | The person may need to lift or remove it when applying for credit or another service that requires a credit check. |
The FTC says both options are free to place and remove. An extended fraud alert is for identity-theft victims and lasts seven years. Check the bureaus’ current procedures before sending personal documents. More details are available in the FTC’s credit-bureau contact guidance and freeze and fraud-alert overview.
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4. If you find suspicious activity, report it and secure the account
- Contact the fraud department of the company where the unfamiliar account or transaction occurred. Ask it to secure or close the account as appropriate and explain how to dispute the activity.
- Report identity theft at IdentityTheft.gov. The FTC’s process can provide an FTC Identity Theft Report and a personalized recovery plan.
- Keep copies of notices and correspondence, and record whom the family member contacted and when.
What a breach notice does—and does not—tell you
A notice identifies an organization’s reported incident and may specify the data involved and recommended steps. It is a reason to investigate and protect the affected accounts; it does not establish that someone has used the information. The FTC says many states require notice when certain personal information is lost or misplaced, but the rules depend on location. The notice alone does not determine which legal requirements apply to a particular family member.
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