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To reset network settings on a Samsung Galaxy, open Settings > General management > Reset, then choose the reset option that matches the connection problem. Depending on the model, software version and carrier, you may see separate options for mobile networks and Wi-Fi/Bluetooth, or a combined network-reset option. A network reset does not erase apps or personal files, but it can remove saved Wi-Fi networks and Bluetooth pairings.
Choose the network reset that matches the problem
When the phone offers separate choices, reset only the connection type that is failing. Samsung’s reset guidance and Bluetooth troubleshooting instructions describe these targeted options.
| Option | Use it for | What to restore afterward | Personal data |
|---|---|---|---|
| Reset mobile network settings | Mobile data, signal or other cellular connection trouble | Review any mobile-network settings that need adjustment; the exact effects depend on the device and reset prompt. | Samsung says network-specific resets do not erase apps or personal data. |
| Reset Wi-Fi and Bluetooth settings | Wi-Fi or Bluetooth connection trouble | Reconnect to Wi-Fi networks and pair Bluetooth accessories again. | Samsung says network-specific resets do not erase apps or personal data. |
| Reset network settings | A combined option, if that is what your device provides | Follow the on-screen warning; Wi-Fi networks and Bluetooth pairings may need to be set up again. | Samsung says this is distinct from a factory data reset and does not erase personal data. |
| Factory data reset | Not a targeted network fix; it returns the device to factory settings | Apps and personal data are erased. Back up important data first. | Erases personal data and apps. |
Do not select Factory data reset when you intend only to reset network settings. Samsung distinguishes the reset types and advises backing up before a factory reset in its overview of Galaxy reset methods.
Reset network settings on your Galaxy
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Open Settings.
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Tap General management, then Reset.
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Tap the option that fits the issue: Reset mobile network settings for cellular trouble, or Reset Wi-Fi and Bluetooth settings for Wi-Fi or Bluetooth trouble. If your device instead shows Reset network settings, read the prompt to see what it will reset.
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Review the warning, tap Reset settings, and confirm with Reset if prompted. Your device may ask for its PIN, password or other security credentials.
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Test the affected connection. For a Wi-Fi/Bluetooth reset, reconnect to saved networks and pair accessories as needed.
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Samsung’s support pages note that menus and reset choices vary by model and software version; carrier differences may also affect what appears. If the labels on your screen differ, use the closest matching option and rely on its confirmation screen before proceeding. See Samsung’s reset instructions and Canada support notes on variation.
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If mobile data still does not work
Try these checks in order, testing mobile data after each change. Samsung UK’s mobile-data troubleshooting guidance recommends confirming mobile data is enabled, force-restarting the phone, and then resetting network settings.
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Confirm Mobile data is enabled in your phone’s quick settings or mobile-network settings.
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Force-restart the device, then check whether mobile data connects.
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Reset the mobile network settings using the steps above, then test again.
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If there is still no service, check whether you have coverage and contact your current carrier about coverage, plan access or account issues. Samsung specifically highlights carrier help when problems continue, including after changing carriers while keeping the same phone.
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For weak signal, dropped calls or a “no network” message, Samsung’s signal guidance and call-disconnection troubleshooting also point to restoring Access Point Name (APN) settings to default, trying another available network mode, and running the Mobile network diagnostic in Samsung Members. If these checks do not resolve the problem, contact Samsung Support or arrange service. A SIM inspection is another troubleshooting check in Samsung India’s mobile-data guidance; it is separate from the network-reset procedure.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.If Wi-Fi or Bluetooth still will not connect
After resetting Wi-Fi and Bluetooth settings, reconnect to the Wi-Fi network and pair the accessory again. If the device still cannot connect, check Samsung’s Bluetooth troubleshooting guidance for device-specific steps. For broader mobile-network connection issues, Samsung also advises checking network settings and mode and asking the carrier about service or account access in its mobile-network connection guidance.
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