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There is no single reset procedure for every HP wireless mouse. Start by identifying whether yours uses a USB wireless receiver or Bluetooth: reseating the receiver can restore a receiver connection, while a Bluetooth mouse may need to be put into pairing mode and added again. Restoring default settings is a separate, model-specific option.
First, identify the kind of reset you need
A connection reset helps a mouse reconnect to the computer. A settings reset restores defaults and is available only for supported models. Choose the connection type before trying either:
| Connection | First reset or reconnect step | Model-specific options |
|---|---|---|
| USB wireless receiver | Remove the receiver, wait 10 seconds, then reconnect it to a different computer port. | If the mouse and receiver have become unpaired, use the instructions for that exact model; HP does not provide one universal re-pairing procedure. |
| Bluetooth | Confirm Bluetooth is enabled, put the mouse into pairing mode as its instructions specify, then add it in Windows Bluetooth settings. | The HP Bluetooth Travel Mouse has additional recovery steps and can restore defaults through HP Accessory Center. |
These connection steps follow HP Support’s wireless mouse troubleshooting guidance. The Travel Mouse instructions and app feature are model-specific.
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Check power before resetting the connection
- Remove any battery or packaging tab, if present.
- Turn on the mouse using its switch.
- Recharge it or install fresh batteries, depending on the model.
- Check whether the receiver is stored in a compartment or already connected to an HP computer.
Reset the connection on a USB receiver mouse
- Connect the receiver directly to a USB port on the computer, not through a hub. HP notes that a hub might not provide enough power for a proper connection.
- Move the mouse close to the receiver. HP suggests a typical distance of 30 cm (1 ft) or less. Move potential sources of interference, such as TVs, cordless phones, and speakers, away from the receiver and mouse.
- Unplug the receiver and wait 10 seconds.
- Reconnect it to a different USB port. HP recommends trying a port on the opposite side of the computer.
- Test the mouse. If it still does not connect and you suspect the mouse has unpaired from its receiver, find the re-pairing steps for your exact model in its documentation. The receiver reset above does not necessarily re-pair the mouse.
Reconnect a Bluetooth mouse in Windows
- Make sure the mouse is switched on.
- Open Windows Bluetooth settings and confirm Bluetooth is on. HP’s general instructions refer to Bluetooth & other devices; labels can vary by Windows version.
- Use the mouse’s model instructions to put it into pairing mode.
- Select Add Bluetooth or other device and follow the prompts to add the mouse.
Extra recovery steps for the HP Bluetooth Travel Mouse
HP gives these additional steps for the Bluetooth Travel Mouse specifically, not for every HP wireless mouse:
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- Turn the mouse off, then turn it on again to reset its Bluetooth connection.
- If it still does not work, remove it from the computer’s paired Bluetooth devices and pair it again using the model instructions.
- Update the computer’s Bluetooth driver if the problem continues.
HP lists Bluetooth 4.2 or later and Windows 11 or macOS High Sierra (10.13) or later as requirements for this model. These requirements do not establish compatibility requirements for other HP mice. See HP’s HP Bluetooth Travel Mouse setup and troubleshooting instructions.
Restore default settings on a supported mouse
Use this option only if your device is supported by HP Accessory Center. For the HP Bluetooth Travel Mouse, HP documents this path:
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- Open HP Accessory Center.
- Choose Settings.
- Select Device Reset.
- Next to the mouse, select Reset to default.
This restores settings; it is not the same as reconnecting a USB receiver. HP’s HP Accessory Center guidance describes the feature for supported devices, so check that your model is compatible before relying on it.
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Test the mouse on another computer
Try it on a second working computer. If it works there, continue troubleshooting the original computer. If it fails on the second computer too, HP says the mouse might be defective.
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- PRECISION CONTROL: 1600 dpi optical sensor provides reliable mouse tracking, exceptional speed, and pinpoint accuracy that can be customized to match your working style
- DEPENDABLE POWER: With up to 15 months of use on a single AA battery (3), this HP wireless mouse is designed to push the limits and work as hard as you do
Check tracking and computer settings
- Try a clean, flat, nontransparent surface.
- Clean the sensor lens and scroll wheel.
- Review the relevant Windows mouse settings.
- Run the mouse or touchpad component tests in HP PC Hardware Diagnostics UEFI, if available on your computer.
- Check for Windows updates, including driver updates relevant to the problem.
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