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First, try changing the network in SmartThings: open Devices, select the washer, then look in its menu under Settings > Wi-Fi > Change Wi-Fi network. If that option is missing, reset the washer’s saved network information and add it to SmartThings again. The reset buttons differ by model and region, so use the washer’s matching manual if the steps below do not fit its control panel.
Try changing the Wi-Fi network in SmartThings first
- Connect your phone to the new home Wi-Fi network and open the SmartThings app.
- Tap Devices, select the washer, open its menu and choose Settings.
- If Wi-Fi and Change Wi-Fi network appear, select that option and follow the prompts to choose the new network and enter its password.
Samsung’s in-app change path requires the washer to be connected. If you cannot find the Wi-Fi option, Samsung’s guidance is to reset the appliance’s network settings and reconnect it to the SmartThings account on the new network. Samsung SmartThings Wi-Fi change instructions
Reset the washer’s saved network information
For Wi-Fi-capable washers covered by Samsung’s U.S. instructions, use this sequence:
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- Turn the washer on.
- Press and hold Smart Control until AP appears, about 3 seconds.
- Press and hold Temp until OK appears, about 7 seconds. The display returns to AP.
- Turn the washer off.
This clears network information for a new connection; it is not a general factory reset. Samsung U.S. washer network reset instructions
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Do not assume the same controls apply to every washer. Samsung’s French appliance guidance uses a different reset sequence, and available instructions do not map every sequence to every model. If your display does not show the expected prompt, stop and check the manual for your exact washer and market rather than repeating a guessed sequence. Samsung France washer Wi-Fi reset guidance
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Add the washer to SmartThings again
- Open SmartThings and start adding a device.
- Choose the Washer category or select the appropriate model, then follow the in-app prompts.
- When prompted, put the washer into pairing mode as directed. Samsung’s setup guidance describes holding Smart Control until AP appears, then entering the home Wi-Fi credentials in the app.
- Select the new network and enter its password carefully to complete setup.
App screens can vary. Follow the prompts shown for your device. Samsung SmartThings washer setup
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If SmartThings cannot connect the washer
- Check the password: Confirm it by connecting another device to the new Wi-Fi network, then enter it again in SmartThings.
- Check compatibility: Consult the washer’s manual for its wireless requirements. Samsung says requirements vary by device and some appliances support only 2.4 GHz. Samsung device Wi-Fi requirements
- Improve signal during setup: Keep the router close enough to provide a reliable connection while pairing.
- Confirm the washer supports Wi-Fi: These steps apply only to Wi-Fi-capable models; not every Samsung washer has Wi-Fi.
- Escalate connection problems: If setup still fails after checking the credentials, signal and model requirements, report the issue through SmartThings or contact Samsung or your router provider, as appropriate.
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