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For the MOC Games edition of Stickman GO, start by confirming the developer and package ID, then use the support contact published for that exact listing. The available official information does not document a binding menu, supported login provider, or guaranteed restoration process, so do not rely on instructions from another Stickman game. Preserve your account details and receipts, contact MOC Games with a precise timeline, and ask for the current recovery procedure for your platform and region.
Confirm that you have the right Stickman GO
“Stickman GO” is not a unique store title. At least one other Google Play entry uses the same name but belongs to a different publisher and lists different customer-service details. Account instructions and email addresses are not interchangeable between those editions.
| Check | MOC Games edition | Why it matters |
|---|---|---|
| Developer | MOCGAME JOINT STOCK PTE. LTD. | Identifies the publisher whose support team can investigate the save. |
| Android package ID | com.gp.hcr.moc |
Distinguishes this installation from similarly named games. |
| Platforms shown by the listing | Android and Windows | Cross-device progress should not be assumed merely because both platforms are listed. |
| Genre description | RPG/MMORPG | Confirms the listing context but does not establish how accounts are linked. |
| Listing update shown on the store record | July 7, 2026 | Store information can change; recheck the live listing when you contact support. |
On Android, open the app’s store page and verify the developer name before following any recovery advice. If the installed package is not com.gp.hcr.moc, stop using the contact details in this guide and use the support route shown for your own publisher. A different Stickman GO listing under HAPPY TIME GAMES, for example, is not evidence about the MOC Games version.
What is—and is not—officially established
The MOC Games store listing publishes a support email and developer replies direct players with problems to customer service through the official Facebook page at facebook.com/stickmango.vn. Those are the verified starting points for an account case.
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The available listing material does not specify:
- an in-game Settings path for binding an account;
- which providers, if any, can be used to sign in;
- whether a guest save is stored only on one device;
- what evidence support requires;
- how long a recovery request remains eligible; or
- a promise that deleted or lost progress can be restored.
Consequently, a guide that tells you to tap a particular Google, Facebook, Apple, or other login button would be describing another game unless MOC Games confirms that control for your installation. Treat support as the authority for the current version and region.
Protect the account before you change phones
1. Record the identity of the game and character
Make a small offline record while you can still open the game. Note the developer shown in the store, the package ID if visible, your server, character name, player ID, guild, level, and the approximate date you began playing. Take screenshots of profile and account pages, but do not post them publicly. These details give support something concrete to match if the display name changes or several characters share similar names.
2. Capture purchase evidence
Save order receipts for in-game purchases as PDFs or screenshots, including the order number, date, amount, currency, and store account used. Keep only the information needed to identify a transaction; never send a full payment-card number, security code, or password. Receipts are suggested supporting material, not an official requirement stated by MOC Games.
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3. Preserve the current installation
Until you know how the account is linked, avoid uninstalling the game, clearing its storage, resetting the phone, or switching repeatedly between accounts. Those actions can remove local data or make it harder to describe the original state. If the game still opens, record the visible account and server first. Do not experiment with a new character on the same screen if you are unsure whether a sign-in action could replace the existing session.
4. Keep platform details
Write down whether the save was last used on Android or Windows, the device model, operating-system version, game version shown in the store or app, and the date and time of the last successful session. The listing says both Android and Windows are supported, but it does not say that progress automatically follows the same player across those platforms.
5. Secure the accounts you do control
Use a unique password and multi-factor authentication on the email or store account you use to communicate with support. Update the device lock, install system and store updates from official sources, and avoid unofficial modified clients. These measures protect the surrounding accounts; they do not create a game binding that the publisher has not documented.
A low-risk checklist for changing devices
When the old phone still works, treat the move as an evidence-preservation exercise rather than a test of random sign-in buttons. Complete these steps before handing the device to someone else:
- Photograph the profile, server-selection, character, and version screens with the date visible in your phone’s gallery.
- Write down the exact character spelling, capitalization, server number, guild, level, and any player identifier shown.
- Save store receipts separately from the phone, and label each with its order date and amount.
- Record whether the game was opened as a guest or after an identifiable sign-in; do not guess if the screen does not say.
- Install the game only from the official store or publisher-provided installer on the replacement device.
- Before creating a new character, check that the developer and package match the old installation and ask support for the correct next action.
- Keep the old device, or at least its untouched installation and screenshots, until support confirms that the move is safe.
These are precautionary steps, not instructions published by MOC Games. They reduce the chance that a local session is overwritten and give the support team a clearer comparison between devices.
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How to contact MOC Games about a missing save
- Verify the edition again. Confirm MOCGAME JOINT STOCK PTE. LTD. and
com.gp.hcr.mocbefore sending anything. - Use the published email. The MOC Games listing gives
cshcr@mocgames.comas its support address. Check the current store page for changes before sending. - Use the official social route when appropriate. The developer’s store replies direct players to customer service through facebook.com/stickmango.vn. Follow links from that page rather than responding to an unsolicited account-recovery message.
- Describe one account per request. Put the platform, server, character name, and approximate time the progress disappeared in the subject or first sentence. A concise timeline is easier to investigate than several unrelated incidents.
- Ask for the current binding and recovery instructions. Request the exact steps for your game version and region, the login method supported by that version, and the evidence they need. Do not assume that a method used by another Stickman title applies here.
- Keep the case number and replies. Save the sent message, attachments, dates, and any ticket or reference number. Reply in the same thread when possible so the history remains together.
Information that helps support investigate
The following is practical preparation, not a published checklist of mandatory requirements:
| Information | Example of a useful description | Privacy precaution |
|---|---|---|
| Edition | “MOC Games listing; package com.gp.hcr.moc.” |
Do not substitute details from another publisher. |
| Platform and device | “Android phone; progress last visible on 12 October at about 19:00 UTC.” | Share model and operating-system version, not unrelated personal data. |
| Server and character | “Server 3, character name …, approximate level ….” | Send only identifiers relevant to the game. |
| What changed | “After reinstalling, the start screen showed a new character instead of the previous one.” | Explain actions and dates; do not guess at the technical cause. |
| Transactions | Store receipt number, date, amount, and currency. | Redact card numbers, passwords, authentication codes, and unrelated orders. |
| Screenshots | Profile, server-selection, error, or version screens. | Crop notifications, email addresses, and payment details that are not needed. |
Message template
You can adapt this plain-text structure:
Subject: Stickman GO progress missing — [server] — [character]
I am using the MOC Games edition (package com.gp.hcr.moc) on [Android or Windows].
My server is [server] and my character is [name]. The progress was last visible around [date/time and time zone].
It disappeared after [reinstall, device change, update, sign-in attempt, or other event].
Please tell me the current account-binding or recovery steps for this version and region,
and which information you need to verify ownership. I can provide relevant receipts and screenshots.
Troubleshoot the loss without making it worse
If the original device still shows the character
Leave that installation intact, document the account screen and server, and ask support how to bind it before signing in elsewhere. Do not log out or delete local data simply to test a guessed provider. If support supplies an official sequence, follow it exactly and record the result after each step.
If the replacement device starts at the beginning
First confirm that you installed the same MOC Games package and selected the same server. A new tutorial or character can indicate a different session, but the store information does not establish whether the old save is recoverable. Stop before spending money or advancing the new character, then send support the old character’s identifiers and the time of the change.
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Do not infer that reinstalling deleted a server-side account, and do not infer that it preserved one. The publisher has not publicly stated how guest data, local files, or linked accounts behave. Report the exact sequence—uninstall, reset, restore, update, and sign-in attempts—and wait for support’s instructions.
If Android and Windows show different progress
Check the edition on both devices, note the server and character shown on each, and tell support which device last displayed the correct state. The listing confirms both platforms are supported but does not confirm shared progression or a common login. Ask whether cross-platform access is available for your account before making further changes.
If support asks you to prove ownership
Provide only information requested through the published channel. Receipts, approximate dates, server and character details, and screenshots can help, but the available official material does not say which items are compulsory. Never disclose a password, one-time verification code, complete payment-card details, or recovery codes. If a message asks for remote access or payment to “unlock” a save, stop and verify it through the listed support route.
Recognize misleading recovery advice
- Wrong publisher: an email address copied from another Stickman GO listing may route to a different company.
- Unverified menu paths: instructions naming a Settings, Account, or Bind button are not confirmed for the MOC Games edition.
- Guaranteed restoration: no official material identified here promises that every lost save can be returned.
- Urgency and secrecy: requests for gift cards, cryptocurrency, passwords, or one-time codes are not normal proof-of-ownership steps.
- Unofficial downloads: modified APKs or installers can expose credentials and make the account state harder to diagnose.
When a community post conflicts with the publisher’s current store contact, treat the post as an unverified lead, not an instruction. Ask MOC Games to confirm the step for your package and region.
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Google Play displays developer-provided declarations that the app may collect and share device or other IDs, that data is not encrypted, and that users can request deletion. The store also notes that these practices may vary and can be updated by the developer. These declarations are not a complete technical security audit and do not explain the game’s save architecture.
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For practical account protection, avoid placing unnecessary personal information in screenshots or support messages, use a separate strong password for the email account used in the case, and review what you attach before sending. If you want data deleted, ask support how a deletion request affects an account you are trying to recover; deletion could be incompatible with retaining evidence or restoring a record.
Compare support instructions before following them
When a reply arrives, compare it with the installation in front of you instead of following it automatically. Check the developer name, package ID, platform, region, and version the representative mentions. A valid instruction should explain what happens to the character currently visible and whether the action merges, replaces, or removes local progress. If the reply names a provider or button that you cannot see, send a screenshot and ask for clarification rather than repeatedly reinstalling.
Keep one written timeline: last successful session, device change, update or reinstall, first appearance of the empty or new account, and every step taken afterward. This prevents contradictory explanations in later replies and helps support distinguish a display problem from a different account or server. Do not open multiple cases for the same character unless the first channel specifically tells you to; duplicate requests can split the evidence across threads.
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Questions to ask after support replies
A useful response should identify the exact game edition and give instructions that match your platform. Before acting, confirm:
- Is the proposed procedure for package
com.gp.hcr.moc? - Does it apply to Android, Windows, or both?
- Will it preserve the character currently visible on the device?
- What information must be supplied, and which sensitive fields should be redacted?
- Does the action merge, replace, or permanently discard any local progress?
- What should you do if the stated menu or provider is absent in your version?
If any answer is unclear, reply in the existing ticket before uninstalling, resetting, or creating additional characters. Keep the publisher’s written instructions with your account records.
What can be concluded today
The dependable path is edition verification followed by contact with the MOC Games support route shown on its current listing. You can improve the chance of an investigation by preserving the original installation, recording server and character details, and supplying a clear timeline and relevant receipts. The exact binding method, supported sign-in providers, evidence rules, recovery window, and restoration guarantee remain matters that MOC Games must confirm for the affected account.
Frequently Asked Questions
Which Stickman GO version does this guide cover?
It covers the MOC Games edition listed by MOCGAME JOINT STOCK PTE. LTD., with Android package ID com.gp.hcr.moc. Confirm those details before using the listed support contacts.
What is the official support email?
The MOC Games Google Play listing displays cshcr@mocgames.com. Recheck the current listing before sending because store contact details can change.
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Where else can I ask for help?
Developer replies on the listing direct players to customer service through facebook.com/stickmango.vn. Use links from that official page and ignore unsolicited recovery messages.
Can I recover a guest account after reinstalling?
The published material does not say whether guest progress is device-local, server-side, recoverable after reinstalling, or subject to a recovery deadline. Ask MOC Games about your exact sequence and region.
Does Stickman GO automatically sync Android and Windows progress?
The listing says Android and Windows are supported, but it does not confirm shared progression or a common login. Verify cross-platform access with support before changing devices.
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What proof should I send?
Suggested information includes the server, character name or ID, approximate dates, platform, device and version details, screenshots, and relevant purchase receipts. MOC Games has not published a mandatory evidence checklist, so send only what the official channel requests.
Should I uninstall the game while troubleshooting?
No. If the original installation still shows the character, preserve it and document the account first. Uninstalling, clearing storage, or resetting the device may remove useful local evidence.
Can a security key or password manager restore my progress?
No game-specific source establishes that such products preserve or recover Stickman GO progress. They can protect an email or store account, but only MOC Games can confirm the game’s binding and recovery process.
The Bottom Line
Verify that you have the MOC Games package com.gp.hcr.moc, preserve the original session and ownership details, then contact cshcr@mocgames.com or the official Facebook route. Do not assume another Stickman GO edition’s login steps or a guaranteed recovery.
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