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On PC, troubleshoot a Marvel Rivals crash differently from low frame rates or a failed match connection: start with the symptom, then follow the relevant checks below. The official guidance covers general PC issues and a CPU-rendering optimization announced for battles; it does not establish a cause or a guaranteed fix specific to large PvE matches.
First, identify what is failing
These steps focus on PC, where the official troubleshooting guidance includes Windows and graphics-driver settings. Pin down whether the game closes or freezes, continues running with stutter or low frame rates, gets stuck loading or entering a match, fails to reconnect, or loses its network connection entirely. If other games or internet services are failing too, check those before assuming Marvel Rivals is the cause; that comparison is a diagnostic step, not a finding in the game’s FAQ.
Marvel Rivals’ published PC minimum requirements are Windows 10 64-bit (version 1909 or later), an Intel Core i5-6600K or AMD Ryzen 5 1600X, 16 GB RAM, an NVIDIA GeForce GTX 1060, AMD RX 580, or Intel Arc A380, DirectX 12, broadband internet, and 70 GB of free storage. Its recommended specifications list an Intel Core i5-10400 or AMD Ryzen 5 5600X, 16 GB RAM, an NVIDIA GeForce RTX 2060 (Super), AMD RX 5700-XT, or Intel Arc A750, broadband internet, and 70 GB free storage. These are the requirements published in the official technical FAQ in 2024, not a promise of stable performance in a crowded fight. Marvel Rivals Common Technical Issues FAQ
If Marvel Rivals crashes or freezes
For repeated PC crashes, the official FAQ’s troubleshooting sequence starts with verifying game files, then checking the GPU driver and related settings. Follow these steps in order and see whether the same crash recurs before moving on.
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- Run Integrity Check and Repair. Open the game launcher and use its Integrity Check and Repair option to verify the installation. If files are repaired, launch the game again.
- Check the DirectX 12 prerequisites. If you see a DirectX 12 error, confirm that Windows is 64-bit Windows 10 version 1909 or later, update the graphics driver, and check that the GPU meets at least the published minimum class.
- Try GPU Debug Mode, then reinstall the driver cleanly. If the crash continues, enable GPU Debug Mode and perform a clean installation of the latest driver for your graphics card. Driver installation options vary by manufacturer; use the vendor’s official instructions.
- Try the launcher’s Switch Shader Compilation Mode option. The FAQ says this may reduce the likelihood of crashes; it is not presented as a guaranteed fix.
- Check security software only if it may be blocking the game. The FAQ notes that antivirus or firewall software may misidentify the game executable or installation path. Prefer adding the game to the relevant allow-list rather than leaving protection disabled. Its Windows Defender guidance includes Controlled Folder Access and Windows Firewall allow-app routes; the exact menus can change. Temporarily disabling security software is described as a diagnostic attempt, not a recommended permanent setting.
- On certain Intel systems, treat an “Out of Video Memory” startup error as a separate case. For 13th- or 14th-generation Intel systems, Marvel Rivals recommends following Intel’s or the motherboard manufacturer’s BIOS-update guidance. BIOS files and procedures are system-specific: do not use another model’s file or update casually. Contact the appropriate manufacturer or support channel if instability continues.
- Contact game support if crashes persist. Use the game’s official information-collection instructions and support channel to provide details about the recurring issue.
The game team said a hotfix deployed on August 19, 2025, significantly reduced the likelihood of freezes after enabling NVIDIA DLSS Frame Generation and some GPU crashes. That announcement applies to those specified issues at that time; it does not establish that all current crashes are resolved. Marvel Rivals: Game Client Freeze & GPU Crashes Fix Deployed
If the game stutters or runs slowly during a fight
Check the driver and Windows graphics preference
If your PC meets the published requirements but the game stutters, the official technical FAQ advises a clean graphics-driver installation. It also directs players to set the game to high performance in Windows: open Settings > System > Display > Graphics, select Marvel Rivals, and choose the high-performance graphics preference. Windows labels and layout can vary by version.
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Lower graphics settings when performance remains slow
The Epic Games Store-hosted FAQ recommends lowering graphics settings, including texture quality, when a device exceeds the minimum requirements but still performs slowly. Change one setting at a time and compare in a repeatable scene so you can tell which adjustment affects the problem; this is a troubleshooting method, not a published benchmark.
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The Epic FAQ also mentions a 6 GB video-memory threshold in its answer about a GPU memory-leak issue. Treat that figure as a threshold in that specific troubleshooting answer, not as a guarantee that every scene will run smoothly. Epic Games Store Marvel Rivals FAQ
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Check whether the in-game CPU optimization option is available
On March 19, 2026, Marvel Rivals announced a PC test option intended to optimize CPU rendering during battles. To try it, open Settings > Other, activate the optimization entry point, accept the User Privacy Agreement, download the option, and restart the game. Check whether it is still available in your current game version: the announcement described a testing option, supplied no measured improvement, and does not promise a particular frame-rate increase. Marvel Rivals Instructions for Enabling In-Game Performance Optimization
Separate slow loading from in-match lag
The Epic-hosted FAQ recommends installing the game on an SSD for a slow 99%-loading issue and describes SSD installation as a better experience. That guidance is about installation and loading; it does not establish that an SSD fixes crashes, in-match frame drops, or network disconnections. Before buying a drive, check that its interface and form factor are compatible with your PC.
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If you cannot enter a match, reconnect, or stay connected
For a launch failure, failure to enter a match after loading, or inability to reconnect after a disconnection, the official technical FAQ points to antivirus or firewall software that may be misidentifying or blocking the game executable or installation path. Check the relevant allow-list permissions, and confirm whether your internet connection is stable. This is a possible cause, not a diagnosis for every failed match or disconnect.
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When the published requirements are not enough to explain the problem
Meeting minimum requirements does not guarantee a particular frame rate, especially in a demanding battle. The official sources cited here publish no benchmark or numeric FPS improvement for large PvE matches, and they do not identify a cause unique to that mode. Use the symptom-specific checks above rather than treating a hardware upgrade as a universal remedy.
If you are on console, the Windows graphics paths, PC driver steps, and PC optimization option described here do not apply. Use the platform-specific support guidance for your console and check whether the problem affects other games or services before narrowing it to Marvel Rivals.
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