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Open the individual SiteLock finding, identify the affected URL or software and its version, then apply a supported update or mitigation and scan again. A vulnerability alert is not, by itself, proof that your site has been breached. If the alert is unclear, persists after an update, or appears alongside malware, involve your hosting provider or SiteLock Support.
Understand what SiteLock found
SiteLock says its Vulnerability Scan reviews a site’s CMS, plugins, themes, and other extensions for reported vulnerabilities. A result can identify a vulnerability type, affected software or URL, and suggested mitigation. SiteLock names Platform, XSS, and SQL Injection among its scan-result categories; an XSS issue can involve risks such as script injection, user-data theft, session hijacking, defacement, or malware distribution. SiteLock’s scan-results guide explains the categories and report details.
The dashboard also gives the site an overall status, ranging from Healthy through At Risk, Impaired, and Compromised. Treat that label as context, not a diagnosis of a particular breach. Open the detailed result and record the affected URL or component, vulnerability type, scan time, displayed severity, and recommended mitigation. SiteLock’s dashboard status guidance describes these site-level indicators.
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A vulnerability finding and a malware finding are different. SiteLock documents separate vulnerability, file, database, and webpage scans. File-scan results distinguish malicious files found, cleaned files, and suspicious files. SiteLock cautions that suspicious classifications have a high false-positive rate, so that label alone does not establish that a file is infected. The scan-results guide describes the distinctions.
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What to do after a vulnerability alert
- Save the finding. Export or save the report if available. Note the affected URL or file, software name and version, vulnerability type, severity if shown, scan date, and SiteLock’s recommendation. Do not delete files or edit code based only on a vague summary.
- Verify the component and its current guidance. Check the installed CMS, plugin, theme, or extension version against the software vendor’s current release and security guidance. SiteLock’s general advice is to update CMS core, plugins, and themes, but the right patch or workaround depends on the affected component and version. SiteLock’s scan-results guide does not prescribe one universal fix for every alert.
- Apply a supported fix safely. Install the vendor-supported update or mitigation. Remove plugins and themes you no longer use, and obtain software from trusted sources. For consequential production changes, coordinate a backup and maintenance window with the site administrator or host. SiteLock’s malware follow-up guidance also recommends keeping software updated and removing unused extensions.
- Scan again. Run the relevant SiteLock scan and check whether the same finding remains. If it does, share the report with SiteLock Support or your hosting provider so they can help interpret the result and identify the next step. The exact follow-up depends on the affected software and version.
- If malware is also reported, address both issues. Cleaning malicious code does not fix the weakness that may have enabled an intrusion. Resolve the entry point as well as the malware, and follow analyst recommendations. SiteLock warns that leaving the original vulnerability unresolved can lead to reinfection. Its follow-up guidance explains why cleanup and vulnerability remediation are separate tasks.
- Review account security and recovery options. SiteLock recommends stronger account security, including a second authentication factor, in its malware-clean follow-up guidance. Keep a known-good backup, and check restoration options with your host before major repairs. A scan or cleanup does not guarantee that a site will remain safe.
When to contact SiteLock or your host
Ask for help if you cannot identify the affected component, the alert remains after applying a supported update, the site is unavailable or appears compromised, or a scan reports malware. SiteLock describes product-based scanning and patching as well as manual analyst review and cleanup; what is available depends on the customer’s plan. Confirm the service scope and any access needed before authorizing changes. SiteLock’s website security information and malware follow-up guidance describe its support and cleanup options.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How to choose the next action
Use the report and the software vendor’s version-specific guidance to decide whether to update, mitigate, or escalate. Consider these factors together:
- The affected component and installed version.
- The reported vulnerability type and severity, if shown.
- Whether the software vendor offers a patch or workaround.
- Whether the report also shows evidence of exploitation or malware.
- The downtime and operational risk of applying the fix.
- The scope, access requirements, and availability of any support service.
SiteLock’s report can provide scan details and general mitigation direction; the software vendor and hosting provider can help confirm remediation for the exact version running on your site. SiteLock’s scan-results guide describes the report, while its follow-up guidance covers post-cleanup steps.
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