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Start with Kerala’s e-Sevanam to find an online government service. If it is not listed there, use the Kerala Government e-Services Dashboard to identify the service’s department and portal. For department contacts, use the directory that matches your purpose; service discovery, officer lookup, and grievance routing are separate tasks.
Where to find Kerala government online services
- Search e-Sevanam: Open the Kerala Service Portal and search for the service by name or browse by audience category. The Department of Electronics and Information Technology describes e-Sevanam as a centralized portal incorporating online services from all departments.
- Check the e-Services Dashboard if needed: Browse its service and department listings, then follow the portal named for the service. The dashboard describes itself as a common portal for integrating and reviewing services across departments and agencies. Its 2026 snapshot showed 546 services, 63 websites, and 46 departments; those are dated inventory counts, not permanent totals.
- Confirm the responsible department: Use the service listing and linked portal rather than relying on an old bookmark or a department name remembered from an older page.
What is Kerala’s current IT department name?
The current name used in the official sources here is Electronics and Information Technology Department. It appears on the Kerala Government contact page, the department’s Secretariat Directory – Sections & Officers, and the 2026 Secretariat work-distribution directory.
The available official sources establish the current label, but do not establish the exact rename date or every predecessor name. If an older bookmark or search term fails, search the service name together with “Electronics and Information Technology Department,” then confirm the service portal through the e-Services Dashboard. The sources do not guarantee that every older URL redirects.
Which contact directory should you use?
| Need | Use | What it supports |
|---|---|---|
| General government portal or department contact | Kerala Government contact page | General department and portal contacts. It distinguishes portal-content feedback from department enquiries and lists contacts for the Electronics and Information Technology Department and Kerala State IT Mission. |
| Find a department officer or direct office number | Secretariat Directory – Sections & Officers | Officer names, designations, office locations, direct telephone numbers, and EPABX extensions. |
| Contact a listed departmental nodal officer | eSamiksha Nodal Officer(s) List | Listed nodal-officer details. Check the current entry before calling or writing. |
| Route a grievance | Chief Minister’s Public Grievance Redressal System | Department-linked office listings for grievance-related routing; the toll-free number is 1076. |
These routes are not interchangeable. For a routine service question, begin with the service portal or the responsible department’s listed contact. Use the grievance system for a grievance, not as a substitute for a service department’s ordinary contact route.
#1 Best Overall
How to submit or track an online application
The Kerala e-Application portal handles supported online requests. It says requests are sent to the concerned department and applicants can monitor status in their login. Registration uses a mobile number. The portal identifies Kerala State IT Mission (KSITM) as its owner and NIC as its developer; it is not a complete directory of every department contact.
Quick Recap
Rank #3
Check details before contacting an office
- Confirm that the service listing names the department and links to the portal you need.
- For an officer or nodal contact, verify the live directory entry before relying on an old copied number or address.
- Use the general government contact page for portal-content feedback, and the relevant department listing for a department enquiry.
- For application status, sign in to the e-Application portal used for the supported request rather than treating a directory as a tracking service.
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