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To check a physical SUBE card and apply a pending electronic top-up, open the SUBE app on an NFC-capable Android phone, choose “Acreditá o consultá saldo” → “Ver saldo”, then hold the card against the back of the phone. The displayed card balance confirms whether the value is on the card; a payment receipt alone confirms the purchase, not accreditation.
Check the card and accredit a top-up with the SUBE app
- Use an Android phone running Android 6 or newer with NFC enabled. The app’s physical-card NFC features require both Android and NFC; the official app guidance says this feature is not available on iPhone at the time described. Compatibility and labels may change.
- Open the SUBE app and select “Acreditá o consultá saldo” → “Ver saldo.”
- Hold the physical SUBE card against the back of the phone and keep it still while the phone reads it.
- Read the balance shown. The NFC read can also accredit a pending electronic load. If the balance does not include the load, try the read again or use another accreditation option below.
Official guidance: SUBE app.
Why payment and card balance can differ
An electronic load paid through the app, bank, ATM, or digital wallet may not be ready to use on the physical card immediately. Argentina.gob.ar / SUBE explains that the system works offline: the card must be presented to a compatible device so the purchased value can be written to it. A successful payment receipt shows the purchase; the updated balance read from the card confirms the value has been applied.
See the official electronic load instructions. Depending on the official page or app version, the accreditation action may also appear under wording such as “Acreditá” or “Acreditar cargas.”
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Other official ways to check a balance or accredit a load
| Option | Check balance | Accredit pending load | What to know |
|---|---|---|---|
| Mi SUBE website | Yes | No | Official FAQ information can take up to 24 hours to update, so it may not reflect a recent transaction immediately. Official SUBE FAQ. |
| Terminal Automática SUBE (TAS) | Yes | Yes | Present the physical card at an enabled terminal. Official electronic load guidance. |
| Carga a Bordo | Not stated | Yes | Only on equipped buses where the service is available. Tell the driver you have a pending load, then hold the card to the validator when instructed. Official Carga a Bordo guidance. |
| Phone | Yes | No | Call 0800-777-SUBE (7823) and follow the instructions. Official SUBE FAQ. |
| Centro de Atención SUBE | Yes | Not stated | Visit a SUBE service center. Official SUBE FAQ. |
Current load and balance limits
Argentina.gob.ar / SUBE’s July 2026 guidance states a maximum of ARS 30,000 per electronic load transaction and a maximum stored balance of ARS 40,000 on the physical card. When loads exceed the card’s available capacity, the excess remains pending and can be accredited as stored value is used. These are the current figures in the cited 2026 guidance, not the older limit published in a July 2024 notice.
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Purthog 2026 New Adjustable Telescopic Rod Card Holder Reacher,Contactless Parking Payment Extender Grabber Tool,Universal Card Grabber Toll Swiping Stick for Parking Fee Payment
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Sources: electronic load guidance and SUBE app guidance.
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If the balance still looks wrong
- Verify which card received the payment. SUBE says loads sent to the wrong card are not refundable. Keep the receipt. Official SUBE FAQ.
- Accredit the load. If payment succeeded but the physical card balance did not change, read the card with app NFC, present it to a TAS, or use Carga a Bordo on a participating equipped bus.
- Check the card again. A website balance can lag a recent transaction by up to 24 hours; reading the physical card after accreditation is the clearer confirmation.
- Do not assume an uncredited load expired. SUBE’s FAQ says electronic loads do not expire. Official SUBE FAQ.
- Contact SUBE if the accredited amount is incorrect. The FAQ directs users to call 0800-777-SUBE (7823), option 4, or visit a service center. Retain the receipt in case it is needed for a claim.
- If a registered card is lost before accreditation, official guidance says to associate a replacement card; the pending load is credited after the previous balance is transferred. Official SUBE FAQ.
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