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Spotify says Premium Family members must live with the plan manager and enter the same home address. The company says it does not track members’ locations; it checks the submitted address for verification. Spotify does not explain publicly how its systems confirm or match those addresses.
What Spotify says the Family address rule is
Spotify’s Premium Family eligibility rules say members need to live with the plan manager. When someone joins, they must enter the same home address as the manager. Each member keeps a separate Spotify account, while the manager pays for and manages the plan.
This is a household requirement, not simply a request that everyone use the same payment method or share an account. Spotify Support summarizes the rule as: “You need to be living with the plan manager.”
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Does Spotify track your location?
Spotify says no. Its address-verification help page states: “We don’t track your location. We only check your address to verify.” That is Spotify’s public description of the process.
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The support page does not say what technical method Spotify uses to confirm or match addresses. It does not specify whether it checks a database, billing information, an IP address, GPS, Wi-Fi, or another signal. Those methods should not be assumed based on the published instructions.
When Spotify may ask you to verify your address
Spotify says it may request the full home address in three situations:
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- Keep your home comfortable – Control compatible smart home devices with your voice and routines triggered by built-in motion or indoor temperature sensors. Create routines to automatically turn on lights when you walk into a room, or start a fan if the inside temperature goes above your comfort zone.
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- When a member joins the Family plan.
- After the plan manager changes the plan address.
- If Spotify cannot confirm a member’s address.
For an email reverification request, the member has seven days to provide the full address. The email instructions direct the member to complete the verification using the link provided.
How the QR-code verification works
Some members may be asked to verify in person by scanning a QR code with the plan manager. Spotify’s QR instructions say the manager and member must be in the same place, and the scan is completed in the mobile app. The QR code changes every few seconds.
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- Your favorite music and content – Play music, audiobooks, and podcasts from Amazon Music, Apple Music, Spotify and others or via Bluetooth throughout your home.
- Alexa is happy to help – Ask Alexa for weather updates and to set hands-free timers, get answers to your questions and even hear jokes. Need a few extra minutes in the morning? Just tap your Echo Dot to snooze your alarm.
- Keep your home comfortable – Control compatible smart home devices with your voice and routines triggered by built-in motion or indoor temperature sensors. Create routines to automatically turn on lights when you walk into a room, or start a fan if the inside temperature goes above your comfort zone.
- Do more with device pairing – Fill your home with music using compatible Echo devices in different rooms, or create a home theatre system with Fire TV.
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If Spotify requests this check, it must be completed within seven days. The QR request is a separate verification experience from entering an address; Spotify’s instructions do not say that every Family member will be asked to scan one.
What happens if verification fails or you miss the deadline
Spotify says that if a member fails an email address check or does not respond within seven days, they lose Family access and move to Spotify Free. The same Family member can rejoin that Family or Duo plan, but cannot join a different Family or Duo plan for 12 months from the verification failure date.
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Spotify also sets a seven-day window for completing a requested QR verification. Its QR instructions describe the deadline; the address-verification pages set out the access and rejoining consequences for a failed verification.
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Spotify says the address you select must be in the same country as the country where your payment method was issued. If the address does not appear in autocomplete, its instructions recommend entering the full address and selecting “Find.” If it still does not appear, Spotify suggests trying the building, street name, or a nearby public space or building. Spotify explicitly says not to use another person’s address.
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Use the address where you actually live with the plan manager. If the form continues to reject it, follow the instructions in Spotify’s verification email or contact Spotify Support rather than entering an unrelated address.
What Spotify has and has not explained
Spotify’s public pages establish the household eligibility rule, the address requests, and the possibility of an in-person QR scan. They do not provide a technical explanation of how an address match is confirmed, nor do they publish verification accuracy figures or the number of checks performed. The linked support pages are U.S. English pages; plan rules and availability can vary by country.
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