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MDClone’s reported Clockify workflow is straightforward: team members track time against project tasks, then review the entries in reports to calculate client billable hours and assess professional-services task mix and resource utilization. Clockify’s customer story says that, as of early 2026, MDClone had approximately 130 members across Israel, the United States, and Europe. Those are employee locations—not Clockify data-hosting regions.
How MDClone uses Clockify to track project resources
MDClone is a Healthcare IT company that says it helps health centers, government agencies, and pharmacies speed up clinical research and improve patient care. In Clockify’s customer story, Dana Arditi, identified as MDClone’s customer service and account manager, describes the team’s main practice: “We mainly track time on the project’s tasks and view them in the reports module.” Clockify’s MDClone customer story presents this as the company’s reported experience, not an independently verified performance study.
The workflow addresses three operational questions: how much time was spent on a project or customer, how many hours are billable, and which tasks used professional-services capacity. Arditi says the reports help the team calculate client billable hours and understand professional-services resource utilization and task analysis.
Build the project-and-task view
Organize time entries around the projects and tasks the team needs to analyze. That structure lets managers review time at the level of client work and task mix rather than relying only on a total for each employee. Clockify’s story describes project and task setup, but it does not detail MDClone’s exact naming conventions or configuration.
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Review tracked time in reports
After team members record time against project tasks, the reported process is to use Clockify’s Reports module to examine the results. Clockify’s story mentions features such as detailed reports with cost and profit columns and filters, attendance reports, and assignment reports that compare scheduled with tracked time. It does not say that MDClone used every one of those features; the account specifically emphasizes project-task tracking and report review.
What the reported workflow can—and cannot—show
Task-level time records can make billable-hour calculations and task analysis more visible, while giving managers a view into how professional-services time is allocated. That visibility is useful for reviewing a distributed team’s work, but time data alone does not establish whether staffing was optimal or whether productivity improved.
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- Reported uses: calculating billable client hours, examining task mix, and understanding professional-services utilization.
- Not established by the story: a measured productivity increase, dollar savings, improved clinical outcomes, or results from a controlled comparison.
Arditi also says Clockify is making improvements to AI and LLM features, dashboards, and reporting. The customer story does not quantify the impact of those changes on MDClone’s work.
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1Repair Windows errors before they cause bigger problems2Scan for outdated or missing drivers - takes under a minute3Clear out junk files and repair common Windows errorsEmployee locations are not Clockify data regions
MDClone’s team locations—Israel, the United States, and Europe—describe where employees are based. Clockify separately lists its hosting regions as the USA, EU (Germany), UK, and Australia. Regional hosting is available to workspace owners on Pro and Enterprise; Clockify says a workspace that does not select a region uses the global region by default. See Clockify’s data residency documentation for its current details.
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Choosing a hosting region does not mean every type of company or service data stays there. Clockify lists time entries, user activity data, invoice and financial records, workspace configurations, and search indexes as stored in the selected region. It also says member profiles, organization and workspace details, internal metrics, service logs and analytics, and system IDs may be stored outside that region in the CAKE.com account.
Plan for regional hosting changes and API integrations
A region change can interrupt access and time tracking. Clockify says a transfer may take up to 12 hours; during the transfer, users are logged out and cannot access the workspace or track time. Owners can transfer a workspace from global to regional hosting, but cannot move it from a regional server back to global. Transfers between regional servers are available.
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If an integration uses the Clockify API, it must use the endpoint for the workspace’s region. Clockify says a transfer generates new API keys, so integrations need to be updated accordingly. Its regional API URL guidance explains the regional endpoint requirement.
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What to evaluate in a similar distributed-team setup
For a team considering this approach, the useful questions are whether its time-tracking system supports the reporting and governance needs together:
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- Can the project-and-task structure reflect the work managers need to review?
- Can reports distinguish billable time and expose task mix or scheduled-versus-tracked assignments?
- Does the system provide the resource visibility the team needs, and what conclusions can the records actually support?
- Which data categories are stored in a chosen region, and which may be handled elsewhere?
- How much downtime and operational work does a region migration involve, and can the workspace later move back?
- Do API integrations support regional endpoints, and what must be changed after a migration?
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