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Before entering passport or payment details on a visa or arrival-card website, confirm that the destination’s official travel advice or immigration authority links to it. Some third-party sites charge to submit applications, and Smartraveller warns that some are scams; others may be paid intermediaries. Check what each fee covers rather than assuming every paid service is fraudulent.
How visa and arrival-card scams work
Smartraveller describes visa scams as situations where travellers are told to buy visas that are unnecessary, illegal or overpriced. Some third-party websites charge to submit applications, and some are scams. A fake or invalid visa can have serious consequences, including arrest, jail or deportation, according to Smartraveller’s advice on scams affecting travellers.
These sites can be confusing because a legitimate intermediary may charge for application assistance, while a government charge may also apply. The key is to verify the service through the destination’s official channels and understand whether a quoted amount is a government fee, an intermediary’s service fee, or a separate travel charge.
How to check a visa or arrival-card website before paying
- Start with official travel advice. Open the destination’s page on Smartraveller and follow its links to the relevant embassy, consulate or immigration authority. Do not rely on an advert or a search result alone.
- Confirm the exact service. Check whether you need a visa, an arrival card, a health declaration or another document. These are not interchangeable, and a local levy may be separate from all of them.
- Inspect the web address and who operates the site. Make sure the address matches the official service linked from government advice. A familiar-looking page or a government-style name does not establish that a site is official.
- Read the fee breakdown. Establish whether the amount is a government charge or an additional service fee, and what the service promises to do. Do not assume an extra fee is a government requirement.
- Check details and timing before submitting. Match names and passport information exactly, and confirm the current deadline and entry rules on official guidance. Requirements can change.
Do not treat any single domain suffix as a universal guarantee of legitimacy. Smartraveller identifies go.id as an indicator used by official Indonesian government sites; other destinations have their own official domains and procedures.
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Indonesia: the arrival card, e-VOA and Bali levy are different
According to Smartraveller’s Indonesia advice accessed on 7 October 2026, all international passengers entering Indonesia must complete the All Indonesia Arrival Card online within 72 hours (three days) before travel. The advice warns that fake sites charge to submit the card and directs travellers to the official government service. Use the arrival-card link on the Indonesia travel advice page, rather than a lookalike result.
The arrival card is separate from an e-VOA, or electronic visa on arrival. Smartraveller says travellers can apply for an e-VOA through the Directorate General of Immigration e-Visa site or through All Indonesia after submitting the arrival card, and recommends applying at least 48 hours before travel. Its advice lists the e-VOA/VOA at IDR 500,000, with a small additional online processing fee for the e-VOA.
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Bali’s tourist levy is separate from both the visa and arrival card. Smartraveller lists it as IDR 150,000 per foreign tourist entering Bali, subject to exemptions stated in its advice. These amounts and instructions may change, so check the current official page before paying. Do not interpret a charge for one document as payment for another.
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Vietnam: the eVisa and pre-arrival form are separate
Smartraveller’s Vietnam advice says eligible travellers arriving at international airports including Ho Chi Minh City, Hanoi and Phu Quoc are encouraged to complete a Digital Pre-Arrival Form online within 72 hours of arrival. The form is not the visa: travellers must have an appropriate visa before travel and should use the official eVisa website linked from the Vietnam travel advice page.
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The advice says expansion of the form to other airports and land crossings is expected, but the timing is unconfirmed. Check the current scope before travel. Verify that the eVisa details match the passport exactly: Smartraveller warns that a typo or omitted name may result in charges, denied boarding, refusal of entry or deportation.
If someone claiming to be DFAT calls
Caller ID can be spoofed. In a phone-scam warning published on 5 July 2022, DFAT said: “DFAT does not call members of the public requesting personal immigration details.” Hang up if an unsolicited caller claims to be from DFAT and asks for personal immigration information; do not disclose it in response to the call. The warning is available on Smartraveller’s phone-scam page.
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If you have paid a suspicious site or shared information
- Contact your bank or card provider promptly if you entered payment details and are concerned about a charge. Ask what steps are available for your account or card.
- Verify your travel documents independently. Use the destination’s official immigration authority or the embassy or consulate linked from official travel advice to confirm whether an application was lodged and whether your visa is valid. Do not assume a receipt or confirmation from an intermediary proves that a visa was granted.
- Report suspected Australian visa or migration fraud to Border Watch. Home Affairs says reports may be anonymous. Its guidance concerns Australian visa and migration fraud, which is distinct from scams affecting Australians applying for documents to travel overseas.
- Consider other reporting channels where appropriate. Home Affairs also identifies Scamwatch, run by the ACCC, and local police or consumer-protection authorities for scams occurring outside Australia as possible reporting routes. See Home Affairs’ Border Watch reporting guidance.
Home Affairs’ warnings about migration agents address people seeking an Australian visa, not Australians obtaining a foreign visa. For Australian visa matters, paid immigration assistance must be provided by a registered migration agent or an Australian legal practitioner. Home Affairs explains the distinction and the risks of migration fraud in its Border Watch guidance.
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