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Calls impersonating Amazon were Canada’s most common phone-scam category in Hiya’s Q4 2024 data, ranking nearly twice as high as calls impersonating Canadian phone and internet providers. That is a finding about Hiya’s measured sample from October through December 2024—not proof that Amazon impersonation remains Canada’s top scam today or a census of every Canadian call.
What Hiya’s Canada ranking found
Hiya’s Q4 2024 Global Call Threat Report ranked Amazon impersonation first among phone-scam categories in Canada. Phone and internet provider impersonation was the next category, at nearly half the frequency. The report says Amazon scams had been the most common type in its Canadian data throughout 2024, with Q4 continuing that pattern. Read Hiya’s report extract.
Other categories in the report included delivery scams, in which callers posed as Canada Post, DHL, FedEx or UPS, and social-insurance scams. The delivery callers might demand a fee or seek personal details such as names and addresses; social-insurance impostors sought victims’ Social Insurance Numbers. These are examples of reported tactics, not a guarantee that every call using such a pretext is fraudulent.
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How to interpret the figures
Hiya’s report covers October to December 2024. Its call observations came from the Hiya Voice Intelligence Network, which includes Samsung Smart Call-enabled devices and the Hiya app. Its spam ratios concern unknown calls outside a person’s contact list that Hiya flagged as fraud or nuisance. In the Canadian report extract, Hiya gives an average of six spam calls per Canadian per month and says fraud made up 9% of the unknown calls in its sample. Those are Hiya’s measurements under its definitions, not national counts of confirmed scam calls.
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- COMPATIBILITY: For traditional analog landline phones and services from providers such as AT&T, Verizon, Frontier Communications, CenturyLink, and Brightspeed. Not compatible with internet-based or digital phone services (VoIP), including Vonage, Ooma, Xfinity Voice, and Quantum Fiber.
- IMPORTANT: The V5000 CPR Call Blocker requires Caller ID service and an analog telephone line. Without Caller ID, incoming numbers cannot be identified or blocked. No mains power required - just plug it into your phone line and use.
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Hiya also incorporated a January 2025 survey of 12,000 consumers in the United States, Canada, the United Kingdom, Germany, France and Spain. The company reported an average loss of $1,479 CAD among Canadian phone-scam victims. That is a study-reported average, not a prediction of what an individual will lose. The report’s rankings and averages should be read as company-produced findings with a defined sample, rather than as a government-wide measurement. Hiya’s February 25, 2025 release describes the network, survey and loss finding.
What to do if a caller claims to be Amazon
- Do not treat caller ID as proof. The CRTC defines caller ID spoofing as fraudulently changing the displayed caller ID so a call appears to come from someone else. A familiar name or number alone does not establish who is calling. See the CRTC’s scam alerts.
- Do not provide sensitive information or payment details during an unexpected call. This is especially important if the caller asks for a Social Insurance Number, account credentials, payment, or a delivery fee.
- End the call and check independently. If you need to verify a claimed order or account issue, use a channel you reach yourself rather than a number or link supplied by the caller. The report does not establish Amazon’s current customer-service procedures, so it cannot authenticate a specific incoming call or support a particular phone number.
- Use call screening as a layer, not a guarantee. Call-protection tools may help flag unwanted calls, but the ranking does not show that any screening service can identify every scam.
What the study does—and does not—show
The finding is useful as a snapshot of the scams Hiya observed in Q4 2024, and it highlights why callers impersonating familiar companies deserve caution. It does not establish the current most common scam in Canada, the number of Canadians targeted, or the likelihood that any particular Amazon-related call is fraudulent. Hiya separately reported 11.3 billion unwanted calls flagged worldwide in Q4 2024, up from 9.7 billion in Q3; those are worldwide figures for calls Hiya flagged, not Canadian calls or confirmed fraud calls alone. Hiya’s Q4 summary provides that global context.
Quick Recap
Rank #4
- [ IMPORTANT NOTE 1 ] This product is a call blocker only and does not have a telephone or answering machine function. No phone or answering machine is included in the package. Before purchasing, please make sure that your telephone line has Caller ID service and that it is an ANALOG line. the ENF860 requires Caller ID service from your telephone line provider to work and is for analog lines only ! No mains power required, just plug in the phone line to use
- [ IMPORTANT NOTE 2 ] In BLOCK mode, there will STILL BE some new variant numbers bypassing the database making the phone ring, you NEED to manually set up to block them OR switch to FAMILY mode to let only the numbers in FAMILY LIST through. Please refer to the manual for the CORRECT SETTINGS.
- Dual mode;In BLOCK mode you can block callers by Numbers and Names; In FAMILY mode all callers outside the FAMILY LIST are blocked;The two modes can be switched at any time as needed and NO data will be lost after switching modes.
- Preloaded with a large number of spam numbers that have been the subject of repeated complaints ; Users can also manually add 4000+ numbers to the NUMBER LIST to build their own database ; Add 256 NAMES to block calls by name.
- Blocks INTERNATIONAL, PRIVATE/WITHHELD, and Out of Area numbers by default; users can SET to block the entire area code or changing numbers starting with a fixed number, such as 00, 800, 855, 999, 7324, 33626, 134567, etc.
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- How it Works: SPAM identified calls are instantly blocked automatically. Preferred Calls Ring through like normal with Caller ID displayed. Your phones connected to the TEL port Won't Ring on Blocked Calls. Create your own Invited or Allowed Family (White List) and block All other callers. Use the Dual Block Buttons to Block a NAME or NUMBER Displayed. Remote Block a Call when Dialing * 2 # through your telephone handset.
- The Patented ProSeries 3 Call Blocker from Digitone is an Easy Installation and is Simple to Use. No need to rush over and tap a red button when the ProSeries has already blocked a known unwanted SPAM, Out of Area, Private, Anonymous, 800 Service, ROBO?, Dashes, "Quotes" or V123+ call. Use Call History to select Any Caller to Block by (Double Tap) Name or Number. Block any NAME like: Unavailable, Unknown, SCAM RISK, City + State, Potential Scam, Wireless Caller. Block ANY call without answering, as they call in with either RED button.
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- Works with all USA phone companies: AT&T, Cox, Spectrum, CenturyLink, Cable Modems, DSL, FIOS, or Digital Services from VoIP Telcos like [V] from Verizon, Ooma Telo, Ooma Basic, Vonage, Magic Jack etc. Also, works in Mexico, Canada, Brazil, European Union (ETSI), Australia, Singapore and others with North American standardized phone lines.
- Allow any blocked caller to ring through like normal with the Green Invite Button. Double Tap the Green Button to add VIP callers shown in Call History. Note: Caller ID Name and Number Service from your phone company is required for this model to work automatically.
Rank #2
- This is the latest version Telephone Call Blocker with hidden or unavailable call numbers can be blocked. And there is no fees to use it; Please keep the manual for future use.
- Block up to 4000 individual phone numbers, including incoming and outgoing calls , prefixes and up to 10 digit area codes.
- One-touch to Block: Locate a number and then press Block to add it to the blacklist.Better set the call blocker in series ( one end of it connected to your phone and another end to the PSTN telephone line); Though it can also be set up parallel, but not compatible with some phone systems.
- Permanent storage of the numbers in the blacklist even power is off or telephone line is plugged out.
- Battery free: It is line powered, no need battery. And it works with almost all single line telephones. If you find some numbers are blocked but you never mean to, then press Block and check your blacklist, then delete those numbers which like area codes or prefix numbers.
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