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Head-to-head · Help Desk Software

TeamSupport vs Dixa

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score TeamSupport #51 in Help Desk Software 4.7/10 Paid ✓ 6 of 6 features Visit TeamSupport
Dixa #52 in Help Desk Software 4.6/10 Paid ✓ 5 of 6 features Visit Dixa

TeamSupport leads on 0 checks, Dixa on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreTeamSupport · 4.7/10
  • Most featuresTeamSupport · 6 of 6

TeamSupport scores higher on our rubric for help desk software: 4.7 against 4.6 out of 10; our editors rank them #51 and #52.

TeamSupport is the better fit for B2B support teams needing account health context. Dixa is the better fit for premium ecommerce contact-center operations.

  • TeamSupport fits best

    B2B support teams needing account health context

  • Dixa fits best

    Premium ecommerce contact-center operations

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Side by side

Feature TeamSupport 4.7/10 Visit ↗ Dixa 4.6/10 Visit ↗
At a glance
Editor score 4.7 4.6
Ranking #51 in Help Desk Software #52 in Help Desk Software
Best for B2B support teams needing account health context Premium ecommerce contact-center operations
Pricing model Paid Paid
Starting price $45/user/mo €89/seat/mo
Free plan — —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Docs Email, Phone, Docs
Compliance SOC 2, GDPR, SSO/SAML, 2FA SOC 2, GDPR
Integrations 30+ integrations 35+ integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features TeamSupport 6/6 · Dixa 5/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ (best) Not checked yet
API access ✓ ✓
Specs
Included agent seats 5 Not checked yet
Our review
Pros
  • Account-level views and customer health signals add post-sales context.
  • Omnichannel ticketing, shared inboxes, SLAs, and workflow automation.
  • Customer portal, knowledge base, AI, analytics, and REST API support.
  • Unifies phone, email, chat, WhatsApp, and social conversations
  • Routes conversations by skills, language, VIP status, workload, or priority
  • Combines SLAs, workflows, knowledge, analytics, and AI assistance
Cons
  • Starter is listed at $45/month billed annually and allows up to 5 users.
  • The published feature set is more focused on B2B operations than basic help desk use.
  • Scale lists the same highlights as Professional, offering limited visible differentiation.
  • Starts at €89 per agent per month with no free plan
  • Advanced capabilities require the €139 or €179 tiers
  • Platform coverage is API-only
Our verdict

TeamSupport is a cloud-based help desk and post-sales operations platform for B2B companies. It brings together ticket management across email, chat, phone, and social channels with a collaborative shared inbox, automated routing, SLA…

Read the review →

Dixa is an agentic customer service platform for mid-market ecommerce and consumer brands. It brings phone, email, forms, chat, WhatsApp, and social messaging into one workspace, with threaded conversation history and collision detection…

Read the review →
  1. TeamSupportHelp Desk Software 4.7Paid
  2. DixaHelp Desk Software 4.6Paid

Strengths and trade-offs

  • TeamSupport — where it wins

    • Account-level views and customer health signals add post-sales context.
    • Omnichannel ticketing, shared inboxes, SLAs, and workflow automation.
    • Customer portal, knowledge base, AI, analytics, and REST API support.

    Where it doesn't

    • Starter is listed at $45/month billed annually and allows up to 5 users.
    • The published feature set is more focused on B2B operations than basic help desk use.
    • Scale lists the same highlights as Professional, offering limited visible differentiation.

  • Dixa — where it wins

    • Unifies phone, email, chat, WhatsApp, and social conversations
    • Routes conversations by skills, language, VIP status, workload, or priority
    • Combines SLAs, workflows, knowledge, analytics, and AI assistance

    Where it doesn't

    • Starts at €89 per agent per month with no free plan
    • Advanced capabilities require the €139 or €179 tiers
    • Platform coverage is API-only

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update