Sprinklr Service vs DelightChat

Sprinklr Service9.2Visit DelightChat8.3Visit

Higher score Sprinklr Service #1 in Social Customer Service Software 9.2/10 Pricing on request ✓ 0 of 5 features Visit Sprinklr

vs

DelightChat #5 in Social Customer Service Software 8.3/10 14-day trial Free trial✓ 0 of 5 features Visit DelightChat

• Sprinklr Service fits best

  Enterprise service organizations needing scale

• DelightChat fits best

  Shopify brands focused on WhatsApp support

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Side by side

Feature	Sprinklr Service 9.2/10 Visit ↗	DelightChat 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#1 in Social Customer Service Software	#5 in Social Customer Service Software
Best for	Enterprise service organizations needing scale	Shopify brands focused on WhatsApp support
Pricing model	Paid	Paid
Starting price	Pricing on request	$29/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Tickets, Docs	Email, Phone, Docs
Integrations	70+ integrations	8 integrations
Built for	Enterprise	Small business, Mid-market
Features Sprinklr Service 0/5 · DelightChat 0/5
Unified social inbox	Not checked yet	Not checked yet
Comment management	Not checked yet	Not checked yet
Reply automation	Not checked yet	Not checked yet
Team assignment	Not checked yet	Not checked yet
Mobile app	Not checked yet	Not checked yet
Specs
Social accounts	Not checked yet	Not checked yet
Our review
Pros	Supports customer service across 30+ voice, social, and digital channels Combines skill-based routing with a unified agent desktop and customer context Adds WhatsApp inboxes, ticketing, templates, chatbots, and AI assistance	Shared inbox unifies WhatsApp, social, email, and live chat Shopify order data supports notifications and recovery workflows Automation, routing, campaigns, and AI-assisted reply drafting included
Cons	Pricing requires contact with sales There is no free plan for evaluation or smaller deployments Access is listed for web and API rather than a native desktop app	No free plan; subscriptions start at $29 per month WhatsApp charges are separate from the subscription Lower tiers cap tickets, contacts, channels, stores, and team members
Our verdict	Sprinklr Service is an AI-native contact-center platform for enterprise customer-service teams. It brings voice, social, messaging, and digital interactions into one environment, with WhatsApp support included. The product is aimed at… Read the review →	DelightChat brings customer support and WhatsApp marketing into one workspace for ecommerce and direct-to-consumer brands. Its shared inbox covers WhatsApp Business API, Instagram, Facebook Messenger, Facebook comments, email, and live… Read the review →

Strengths and trade-offs

• Sprinklr Service — where it wins

  • Supports customer service across 30+ voice, social, and digital channels
  • Combines skill-based routing with a unified agent desktop and customer context
  • Adds WhatsApp inboxes, ticketing, templates, chatbots, and AI assistance

  Where it doesn't

  • Pricing requires contact with sales
  • There is no free plan for evaluation or smaller deployments
  • Access is listed for web and API rather than a native desktop app

• DelightChat — where it wins

  • Shared inbox unifies WhatsApp, social, email, and live chat
  • Shopify order data supports notifications and recovery workflows
  • Automation, routing, campaigns, and AI-assisted reply drafting included

  Where it doesn't

  • No free plan; subscriptions start at $29 per month
  • WhatsApp charges are separate from the subscription
  • Lower tiers cap tickets, contacts, channels, stores, and team members

• Sprinklr Service9.2/10 · Pricing on request

  Enterprise service teams get broad channel coverage, routing, context, and AI assistance in one platform.

  Visit SprinklrFull verdict →
• DelightChat8.3/10 · 14-day trial

  A focused choice for Shopify brands combining WhatsApp support, commerce workflows, and social inboxes.

  Visit DelightChatFull verdict →