ServiceNow Virtual Agent vs Kore.ai

SVServiceNow Virtual Agent8.9Visit Kore.ai8.2Visit

Higher score SV ServiceNow Virtual Agent #4 in Conversational AI Platforms 8.9/10 Pricing on request ✓ 3 of 3 features Visit ServiceNow

vs

Kore.ai #7 in Conversational AI Platforms 8.2/10 Pricing on request · 14-day trial Free trial✓ 0 of 3 features Visit Kore.ai

• ServiceNow Virtual Agent fits best

  Enterprises automating ServiceNow service workflows

• Kore.ai fits best

  Enterprises needing private-cloud virtual assistants

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Side by side

Feature	SVServiceNow Virtual Agent 8.9/10 Visit ↗	Kore.ai 8.2/10 Visit ↗
At a glance
Editor score	8.9	8.2
Ranking	#4 in Conversational AI Platforms	#7 in Conversational AI Platforms
Best for	Enterprises automating ServiceNow service workflows	Enterprises needing private-cloud virtual assistants
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request · 14-day trial
Free plan	Not checked yet	Not checked yet
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Docs, Community	Community, Docs
Integrations	2 integrations	150+ integrations
Built for	Enterprise	Mid-market, Enterprise
Features ServiceNow Virtual Agent 3/3 · Kore.ai 0/3
Voice channel	✓ (best)	Not checked yet
Generative AI	✓ (best)	Not checked yet
Human handoff	✓ (best)	Not checked yet
Specs
Chat channels	Web portals, ServiceNow mobile apps, Slack, Microsoft Teams, and other collaboration tools	Not checked yet
Languages	Not checked yet	Not checked yet
Deployment options	Cloud	Not checked yet
Our review
Pros	Build flows visually or start with prebuilt conversations and guided setup Generative multi-turn responses support knowledge and catalog workflows Voice support and live-agent handoff retain conversation history and context	Low-code tools cover assistant design, training, testing, and management Knowledge search and generative suggestions support assistant creation Private-cloud and on-premises deployment with human-agent handoff
Cons	Pricing requires contacting sales Deployment is cloud-based Named integrations include Slack and Microsoft Teams	Pricing is customized through sales rather than published as a starting price A 14-day trial is the only stated trial option Its enterprise deployment and management scope may exceed simpler chatbot needs
Our verdict	ServiceNow Virtual Agent helps employees and customers resolve common requests through conversational self-service. It is aimed at organizations handling IT, HR, and customer service workflows on the ServiceNow AI Platform. Teams can… Read the review →	Kore.ai’s XO Platform is a conversational AI and agent platform for mid-market and enterprise teams building customer-service or employee-experience virtual assistants. It supports low-code design, training, testing, deployment, and… Read the review →

Strengths and trade-offs

• ServiceNow Virtual Agent — where it wins

  • Build flows visually or start with prebuilt conversations and guided setup
  • Generative multi-turn responses support knowledge and catalog workflows
  • Voice support and live-agent handoff retain conversation history and context

  Where it doesn't

  • Pricing requires contacting sales
  • Deployment is cloud-based
  • Named integrations include Slack and Microsoft Teams

• Kore.ai — where it wins

  • Low-code tools cover assistant design, training, testing, and management
  • Knowledge search and generative suggestions support assistant creation
  • Private-cloud and on-premises deployment with human-agent handoff

  Where it doesn't

  • Pricing is customized through sales rather than published as a starting price
  • A 14-day trial is the only stated trial option
  • Its enterprise deployment and management scope may exceed simpler chatbot needs

• SVServiceNow Virtual Agent8.9/10 · Pricing on request

  Automates ServiceNow service conversations across chat and voice, with contextual agent handoff.

  Visit ServiceNowFull verdict →
• Kore.ai8.2/10 · Pricing on request · 14-day trial

  A low-code conversational AI platform with private-cloud options and human handoff.

  Visit Kore.aiFull verdict →