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Head-to-head · AI Sentiment Analysis Software

Sentriment vs Thematic

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Sentriment #1 in AI Sentiment Analysis Software 9.4/10 Free plan Free plan✓ 4 of 5 features Visit Sentriment
Thematic #8 in AI Sentiment Analysis Software 8.4/10 Paid ✓ 1 of 5 features Visit Thematic

Sentriment leads on 1 check, Thematic on 0, and 4 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSentriment · 9.4/10
  • Free planonly Sentriment
  • Most featuresSentriment · 4 of 5

Sentriment scores higher on our rubric for ai sentiment analysis software: 9.4 against 8.4 out of 10; our editors rank them #1 and #8.

Sentriment offers free plan; Thematic doesn't.

Sentriment is the better fit for teams wanting a full-featured free starting point. Thematic is the better fit for enterprises needing deep thematic feedback analysis.

  • Sentriment fits best

    Teams wanting a full-featured free starting point

  • Thematic fits best

    Enterprises needing deep thematic feedback analysis

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Side by side

Feature Sentriment 9.4/10 Visit ↗ Thematic 8.4/10 Visit ↗
At a glance
Editor score 9.4 8.4
Ranking #1 in AI Sentiment Analysis Software #8 in AI Sentiment Analysis Software
Best for Teams wanting a full-featured free starting point Enterprises needing deep thematic feedback analysis
Pricing model Free plan + paid Paid
Starting price €49/mo $25,000/yr
Free plan ✓ (best) —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Docs Email · 24/7
Compliance GDPR, SSO/SAML SOC 2, GDPR, SSO/SAML
Integrations 8 integrations 17 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Sentriment 4/5 · Thematic 1/5
Emotion detection ✓ (best) Not checked yet
Aspect-based sentiment ✓ (best) Not checked yet
Custom categories Not checked yet Not checked yet
API access ✓ ✓
Real-time analysis ✓ (best) Not checked yet
Specs
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Free plan includes sentiment, emotion, themes, API access and PII redaction
  • Analyzes feedback from App Store, Intercom, Zendesk, CSV files and APIs
  • Paid tiers add health scoring, alerts, analytics, sync-back and higher limits
  • Discovers editable themes and analyzes sentiment across feedback
  • Unifies surveys, tickets, calls, reviews, chats, and social data
  • Adds predictive scoring, workflows, summaries, and natural-language answers
Cons
  • Advanced health analytics and risk alerts begin on the Growth plan
  • SSO, DPA, security review and priority support require the Scale plan
  • Annual plan amounts and supported-language count are not stated
  • Foundation starts at $25,000 per year
  • No free plan is available
  • Enterprise pricing and limits are customized
Our verdict

Sentriment is an AI feedback analysis product for SaaS product, support and growth teams. It brings together customer feedback from APIs, widgets, CSV files, App Store reviews, Intercom and Zendesk, then analyzes sentiment, emotions,…

Read the review →

Thematic is a customer intelligence and feedback analytics platform for enterprise CX, research, product, and operations teams. It brings surveys, support tickets, call transcripts, calls, chats, emails, app reviews, social media, CRM…

Read the review →
  1. SentrimentAI Sentiment Analysis Software 9.4Free plan
  2. ThematicAI Sentiment Analysis Software 8.4Paid

Strengths and trade-offs

  • Sentriment — where it wins

    • Free plan includes sentiment, emotion, themes, API access and PII redaction
    • Analyzes feedback from App Store, Intercom, Zendesk, CSV files and APIs
    • Paid tiers add health scoring, alerts, analytics, sync-back and higher limits

    Where it doesn't

    • Advanced health analytics and risk alerts begin on the Growth plan
    • SSO, DPA, security review and priority support require the Scale plan
    • Annual plan amounts and supported-language count are not stated

  • Thematic — where it wins

    • Discovers editable themes and analyzes sentiment across feedback
    • Unifies surveys, tickets, calls, reviews, chats, and social data
    • Adds predictive scoring, workflows, summaries, and natural-language answers

    Where it doesn't

    • Foundation starts at $25,000 per year
    • No free plan is available
    • Enterprise pricing and limits are customized

More comparisons

All AI sentiment analysis software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update