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Head-to-head · Customer Support Software

Salesforce Service Cloud vs LiveAgent

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Salesforce Service Cloud #4 in Customer Support Software 7.4/10 From $25/user/mo · 30-day trial ✓ 0 of 5 features Visit Salesforce
LiveAgent #7 in Customer Support Software 6.8/10 Free plan · paid from $15/user/mo (annual) · 30-day trial Free plan✓ 0 of 5 features Visit LiveAgent

Salesforce Service Cloud leads on 0 checks, LiveAgent on 2, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Service Cloud · 7.4/10
  • Lowest starting priceLiveAgent · $15/user/mo
  • Free planonly LiveAgent

Salesforce Service Cloud scores higher on our rubric for customer support software: 7.4 against 6.8 out of 10; our editors rank them #4 and #7.

LiveAgent offers free plan; Salesforce Service Cloud doesn't. LiveAgent is cheaper to start at $15/user/mo against $25/user/mo.

Salesforce Service Cloud is the better fit for organizations needing configurable case management. LiveAgent is the better fit for teams needing phone, chat, and ticketing together.

  • Salesforce Service Cloud fits best

    Organizations needing configurable case management

  • LiveAgent fits best

    Teams needing phone, chat, and ticketing together

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Salesforce Service Cloud 7.4/10 Visit ↗ LiveAgent 6.8/10 Visit ↗
At a glance
Editor score 7.4 6.8
Ranking #4 in Customer Support Software #7 in Customer Support Software
Best for Organizations needing configurable case management Teams needing phone, chat, and ticketing together
Pricing model Paid Free plan + paid
Starting price $25/user/mo $15/user/mo (best)
Free plan — ✓ (best)
Free trial — —
Free trial length 30 days · no card needed 30 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Phone, Docs, Community Email, Live chat, Phone, Docs · 24/7
Integrations 4 integrations 200+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Salesforce Service Cloud 0/5 · LiveAgent 0/5
Ticket management Not published Not published
Live chat Not published Not published
Knowledge base Not published Not published
Omnichannel support Not published Not published
Automation rules Not published Not published
Specs
Included agent seats Not published Not published
Deployment Not published Not published
Our review
Pros
  • Omni-Channel routing, assignment, escalation, and response rules
  • Flow Builder automation with analytics, reports, and dashboards
  • Knowledge, Help Center, portals, and AI-assisted service tools
  • Shared inbox spans email, chat, phone, social, and messaging channels
  • Ticketing, SLA automation, customer portal, and knowledge base included
  • AI assistance plus built-in call center and IVR on higher tiers
Cons
  • No free plan; entry pricing starts at $25 per user per month
  • Pro Suite requires annual billing for its $100 per-user monthly price
  • Web Services API is an add-on in Pro Suite
  • The free plan has feature limitations
  • Call center and IVR start with the Medium business tier
  • Facebook, Instagram, X, and WhatsApp require the Large business tier
Our verdict

Salesforce Service Cloud, now presented as Agentforce Service, brings case management, omnichannel routing, knowledge, self-service, workflow automation, analytics, and AI-assisted tools into one customer service platform. It supports…

Read the review →

LiveAgent is a cloud-based help desk for teams managing customer conversations across email, live chat, phone, social messaging, and self-service channels. Its shared inbox turns messages into trackable tickets, while customer portals,…

Read the review →
  1. Salesforce Service CloudCustomer Support Software 7.4From $25/user/mo · 30-day trial
  2. LiveAgentCustomer Support Software 6.8Free plan · paid from $15/user/mo (annual) · 30-day trial

Strengths and trade-offs

  • Salesforce Service Cloud — where it wins

    • Omni-Channel routing, assignment, escalation, and response rules
    • Flow Builder automation with analytics, reports, and dashboards
    • Knowledge, Help Center, portals, and AI-assisted service tools

    Where it doesn't

    • No free plan; entry pricing starts at $25 per user per month
    • Pro Suite requires annual billing for its $100 per-user monthly price
    • Web Services API is an add-on in Pro Suite

  • LiveAgent — where it wins

    • Shared inbox spans email, chat, phone, social, and messaging channels
    • Ticketing, SLA automation, customer portal, and knowledge base included
    • AI assistance plus built-in call center and IVR on higher tiers

    Where it doesn't

    • The free plan has feature limitations
    • Call center and IVR start with the Medium business tier
    • Facebook, Instagram, X, and WhatsApp require the Large business tier
  • Salesforce Service Cloud7.4/10 · From $25/user/mo · 30-day trial

    A configurable service suite for teams that need case management, routing, self-service, and AI.

    Visit SalesforceFull verdict →
  • LiveAgent6.8/10 · Free plan · paid from $15/user/mo (annual) · 30-day trial

    LiveAgent brings ticketing, phone, chat, automation, and portals into one support platform.

    Visit LiveAgentFull verdict →

More comparisons

All customer support software comparisons → · Full ranking →

Guides on customer support software

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update