Salesforce Service Cloud vs Hiver

Salesforce Service Cloud9.1Visit Hiver6.7Visit

Higher score Salesforce Service Cloud #4 in Help Desk Software 9.1/10 30-day trial Free trial✓ 6 of 6 features Visit Salesforce

vs

Hiver #27 in Help Desk Software 6.7/10 7-day trial Free trial✓ 6 of 6 features Visit Hiver

• Salesforce Service Cloud fits best

  Enterprises needing deep service operations

• Hiver fits best

  Teams wanting help desk inside team email

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Salesforce Service Cloud 9.1/10 Visit ↗	Hiver 6.7/10 Visit ↗
At a glance
Editor score	9.1	6.7
Ranking	#4 in Help Desk Software	#27 in Help Desk Software
Best for	Enterprises needing deep service operations	Teams wanting help desk inside team email
Pricing model	Paid	Paid
Starting price	$25/user/mo	$25/user/mo
Free plan	—	—
Free trial	30 days	7 days
Free trial length	30 days · no card needed	7 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile, Browser extension
Platforms	Web, iOS, Android	Web, iOS, Android, Chrome extension
Support	Phone, Docs, Community	Email, Live chat, Docs · 24/7
Integrations	4 integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Salesforce Service Cloud 6/6 · Hiver 6/6
Shared inbox	✓	✓
SLA management	✓	✓
Help center	✓	✓
Ticket automation	✓	✓
Customer portal	✓	✓
API access	✓	✓
Specs
Included agent seats	Not checked yet	2
Our review
Pros	Omnichannel routing covers cases, voice, chat, and messaging. SLA management includes entitlements and milestones. Case history, knowledge, automation, analytics, and AI work together.	Shared inboxes, ticket routing, ownership, and workflow automation Help Centers, customer portals, SLAs, CSAT, and reporting Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Cons	Core, Advanced, and Max have high per-user monthly prices. Most paid tiers are shown with annual billing. The broad platform may exceed the needs of smaller help desks.	Advanced analytics, API access, and SLAs start on Pro AI QA, skill-based routing, and SSO require Elite Hiver is offered through separate Omni and Gmail products
Our verdict	Salesforce Service Cloud is a customer service platform for businesses of all sizes that need structured case handling and coordinated service operations. It centralizes customer inquiries and history, gives agents a Service Console… Read the review →	Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni… Read the review →

Strengths and trade-offs

• Salesforce Service Cloud — where it wins

  • Omnichannel routing covers cases, voice, chat, and messaging.
  • SLA management includes entitlements and milestones.
  • Case history, knowledge, automation, analytics, and AI work together.

  Where it doesn't

  • Core, Advanced, and Max have high per-user monthly prices.
  • Most paid tiers are shown with annual billing.
  • The broad platform may exceed the needs of smaller help desks.

• Hiver — where it wins

  • Shared inboxes, ticket routing, ownership, and workflow automation
  • Help Centers, customer portals, SLAs, CSAT, and reporting
  • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier

  Where it doesn't

  • Advanced analytics, API access, and SLAs start on Pro
  • AI QA, skill-based routing, and SSO require Elite
  • Hiver is offered through separate Omni and Gmail products

• Salesforce Service Cloud9.1/10 · 30-day trial

  A deeply capable service platform whose higher tiers carry significant per-user costs.

  Visit SalesforceFull verdict →
• Hiver6.7/10 · 7-day trial

  A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.

  Visit HiverFull verdict →