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Head-to-head · AI Customer Service Agents

Salesforce Agentforce vs Freshworks Freddy AI Agent

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Salesforce Agentforce #1 in AI Customer Service Agents 9.3/10 Free plan Free plan✓ 0 of 5 features Visit Agentforce
Freshworks Freddy AI Agent #5 in AI Customer Service Agents 8.9/10 14-day trial Free trial✓ 4 of 5 features Visit Freshworks

Salesforce Agentforce leads on 2 checks, Freshworks Freddy AI Agent on 0, and 5 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSalesforce Agentforce · 9.3/10
  • Lowest starting priceSalesforce Agentforce · $5/user/mo
  • Free planonly Salesforce Agentforce
  • Free trialonly Freshworks Freddy AI Agent
  • Most featuresFreshworks Freddy AI Agent · 4 of 5

Salesforce Agentforce scores higher on our rubric for ai customer service agents: 9.3 against 8.9 out of 10; our editors rank them #1 and #5.

Salesforce Agentforce offers free plan; Freshworks Freddy AI Agent doesn't. Salesforce Agentforce is cheaper to start at $5/mo against $29/mo.

Salesforce Agentforce is the better fit for salesforce-centric teams needing flexible agent pricing. Freshworks Freddy AI Agent is the better fit for teams wanting priced omnichannel automation.

  • Salesforce Agentforce fits best

    Salesforce-centric teams needing flexible agent pricing

  • Freshworks Freddy AI Agent fits best

    Teams wanting priced omnichannel automation

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Salesforce Agentforce 9.3/10 Visit ↗ Freshworks Freddy AI Agent 8.9/10 Visit ↗
At a glance
Editor score 9.3 8.9
Ranking #1 in AI Customer Service Agents #5 in AI Customer Service Agents
Best for Salesforce-centric teams needing flexible agent pricing Teams wanting priced omnichannel automation
Pricing model Free plan + paid Paid
Starting price $5/user/mo (best) $29/seat/mo
Free plan ✓ (best) —
Free trial — 14 days
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Integrations 8 integrations 5 integrations
Features Salesforce Agentforce 0/5 · Freshworks Freddy AI Agent 4/5
Workflow actions Not checked yet ✓ (best)
Human handoff Not checked yet ✓ (best)
Voice support Not checked yet —
Multilingual support Not checked yet ✓ (best)
API access Not checked yet ✓ (best)
Specs
Supported channels Not checked yet Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels
Our review
Pros
  • Low-code and pro-code tools with subagents, actions, and guardrails
  • Connects Salesforce data, Flows, Apex, MuleSoft APIs, and knowledge
  • Supports testing, tracing, human review, and scheduled agent actions
  • AI Agent Studio covers building, testing, deployment, and monitoring
  • Deploys across chat, email, WhatsApp, social channels, and LINE
  • Supports workflows, APIs, human handoff, analytics, and 60+ languages
Cons
  • Pricing spans several usage-based and per-user models
  • Some capabilities depend on Salesforce-centered integrations
  • Higher-tier plans can add significant per-user costs
  • No free plan is available
  • Plans are billed annually per agent
  • Usage-based session allowances add another pricing dimension
Our verdict

Salesforce Agentforce is a platform for creating and deploying AI agents for customer-facing and employee-facing work. It suits organizations that want agents connected to Salesforce CRM data, Salesforce Knowledge, Flows, Apex, MuleSoft…

Read the review →

Freshworks Freddy AI Agent is a customer-service automation product for support teams that need conversational agents across multiple channels. AI Agent Studio supports building, testing, deploying, and monitoring agents. They can answer…

Read the review →
  1. Salesforce AgentforceAI Customer Service Agents 9.3Free plan
  2. Freshworks Freddy AI AgentAI Customer Service Agents 8.914-day trial

Strengths and trade-offs

  • Salesforce Agentforce — where it wins

    • Low-code and pro-code tools with subagents, actions, and guardrails
    • Connects Salesforce data, Flows, Apex, MuleSoft APIs, and knowledge
    • Supports testing, tracing, human review, and scheduled agent actions

    Where it doesn't

    • Pricing spans several usage-based and per-user models
    • Some capabilities depend on Salesforce-centered integrations
    • Higher-tier plans can add significant per-user costs

  • Freshworks Freddy AI Agent — where it wins

    • AI Agent Studio covers building, testing, deployment, and monitoring
    • Deploys across chat, email, WhatsApp, social channels, and LINE
    • Supports workflows, APIs, human handoff, analytics, and 60+ languages

    Where it doesn't

    • No free plan is available
    • Plans are billed annually per agent
    • Usage-based session allowances add another pricing dimension

More comparisons

All AI customer service agents comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update