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Head-to-head · Help Desk Software

LiveAgent vs HappyFox Help Desk

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score LiveAgent #12 in Help Desk Software 8.2/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit LiveAgent
HappyFox Help Desk #14 in Help Desk Software 8.0/10 14-day trial Free trial✓ 6 of 6 features Visit HappyFox

LiveAgent leads on 2 checks, HappyFox Help Desk on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveAgent · 8.2/10
  • Lowest starting priceLiveAgent · $15/user/mo
  • Free planonly LiveAgent
  • Free trialboth

LiveAgent scores higher on our rubric for help desk software: 8.2 against 8.0 out of 10; our editors rank them #12 and #14.

LiveAgent offers free plan; HappyFox Help Desk doesn't. LiveAgent is cheaper to start at $15/user/mo against $24/user/mo.

LiveAgent is the better fit for omnichannel teams seeking a free starting plan. HappyFox Help Desk is the better fit for teams wanting broad channels and AI assistance.

  • LiveAgent fits best

    Omnichannel teams seeking a free starting plan

  • HappyFox Help Desk fits best

    Teams wanting broad channels and AI assistance

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveAgent 8.2/10 Visit ↗ HappyFox Help Desk 8.0/10 Visit ↗
At a glance
Editor score 8.2 8.0
Ranking #12 in Help Desk Software #14 in Help Desk Software
Best for Omnichannel teams seeking a free starting plan Teams wanting broad channels and AI assistance
Pricing model Free plan + paid Paid
Starting price $15/user/mo (best) $24/user/mo
Free plan ✓ (best) —
Free trial 30 days 14 days
Free trial length 30 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Docs · 24/7 Email, Live chat, Phone, Docs · 24/7
Compliance GDPR, 2FA, SSO/SAML SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 200+ integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LiveAgent 6/6 · HappyFox Help Desk 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats Not checked yet 5
Our review
Pros
  • Covers email, chat, phone, and social media in one help desk
  • Includes SLAs, automation, portals, knowledge bases, and AI features
  • Offers web, iOS, Android, API access, and many integrations
  • Accepts requests through email, chat, phone, social media, forms, and portals
  • Combines shared inboxes, routing rules, SLAs, knowledge bases, and reporting
  • Includes AI answers, summaries, recommendations, and knowledge retrieval
Cons
  • Advanced capabilities require higher-priced paid tiers
  • The free account has limitations
  • The broad feature set may exceed the needs of narrow support teams
  • No free plan; the starting tier is $24 per agent per month when billed annually
  • The Basic plan is capped at five agents
  • The listed platform is web-only
Our verdict

LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments…

Read the review →

HappyFox Help Desk centralizes customer and employee support requests into trackable tickets. It is suited to customer service, IT, HR, facilities, and operations teams that need shared queues and configurable processes across departments.…

Read the review →
  1. LiveAgentHelp Desk Software 8.2Free plan · 30-day trial
  2. HappyFox Help DeskHelp Desk Software 8.014-day trial

Strengths and trade-offs

  • LiveAgent — where it wins

    • Covers email, chat, phone, and social media in one help desk
    • Includes SLAs, automation, portals, knowledge bases, and AI features
    • Offers web, iOS, Android, API access, and many integrations

    Where it doesn't

    • Advanced capabilities require higher-priced paid tiers
    • The free account has limitations
    • The broad feature set may exceed the needs of narrow support teams

  • HappyFox Help Desk — where it wins

    • Accepts requests through email, chat, phone, social media, forms, and portals
    • Combines shared inboxes, routing rules, SLAs, knowledge bases, and reporting
    • Includes AI answers, summaries, recommendations, and knowledge retrieval

    Where it doesn't

    • No free plan; the starting tier is $24 per agent per month when billed annually
    • The Basic plan is capped at five agents
    • The listed platform is web-only
  • LiveAgent8.2/10 · Free plan · 30-day trial

    A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.

    Visit LiveAgentFull verdict →
  • HappyFox Help Desk8.0/10 · 14-day trial

    A broad help desk for teams that need shared queues, automation, SLAs, and AI.

    Visit HappyFoxFull verdict →

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update