Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Help Desk Software

LiveAgent vs Faveo Helpdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score LiveAgent #12 in Help Desk Software 8.2/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit LiveAgent
Faveo Helpdesk #49 in Help Desk Software 4.8/10 Free plan Free plan✓ 5 of 6 features Visit Faveo

LiveAgent leads on 0 checks, Faveo Helpdesk on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveAgent · 8.2/10
  • Free planboth
  • Free trialonly LiveAgent
  • Most featuresLiveAgent · 6 of 6

LiveAgent scores higher on our rubric for help desk software: 8.2 against 4.8 out of 10; our editors rank them #12 and #49.

LiveAgent is the better fit for omnichannel teams seeking a free starting plan. Faveo Helpdesk is the better fit for small teams wanting open-source affordability.

  • LiveAgent fits best

    Omnichannel teams seeking a free starting plan

  • Faveo Helpdesk fits best

    Small teams wanting open-source affordability

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveAgent 8.2/10 Visit ↗ Faveo Helpdesk 4.8/10 Visit ↗
At a glance
Editor score 8.2 4.8
Ranking #12 in Help Desk Software #49 in Help Desk Software
Best for Omnichannel teams seeking a free starting plan Small teams wanting open-source affordability
Pricing model Free plan + paid Free plan + paid
Starting price $15/user/mo —
Free plan ✓ ✓
Free trial 30 days —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web, Linux
Support Email, Live chat, Phone, Docs · 24/7 Email, Docs
Compliance GDPR, 2FA, SSO/SAML GDPR, HIPAA
Integrations 200+ integrations 3 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LiveAgent 6/6 · Faveo Helpdesk 5/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ (best) Not checked yet
API access ✓ ✓
Specs
Included agent seats Not checked yet 2
Our review
Pros
  • Covers email, chat, phone, and social media in one help desk
  • Includes SLAs, automation, portals, knowledge bases, and AI features
  • Offers web, iOS, Android, API access, and many integrations
  • Free plan plus a USD 7.20 annual-billing entry tier
  • Open-source self-hosted and cloud deployment options
  • Ticketing, SLAs, portals, APIs, mobile apps, and AI features
Cons
  • Advanced capabilities require higher-priced paid tiers
  • The free account has limitations
  • The broad feature set may exceed the needs of narrow support teams
  • Advanced routing and identity features start in the SME tier
  • Enterprise capabilities are concentrated in the highest tier
  • Paid pricing is presented with annual billing
Our verdict

LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments…

Read the review →

Faveo Helpdesk is a ticket-based customer support platform for startups, small and medium-sized businesses, and larger organizations. It combines email ticketing, multiple shared inboxes, workflow automation, SLA management, reporting, a…

Read the review →
  1. LiveAgentHelp Desk Software 8.2Free plan · 30-day trial
  2. Faveo HelpdeskHelp Desk Software 4.8Free plan

Strengths and trade-offs

  • LiveAgent — where it wins

    • Covers email, chat, phone, and social media in one help desk
    • Includes SLAs, automation, portals, knowledge bases, and AI features
    • Offers web, iOS, Android, API access, and many integrations

    Where it doesn't

    • Advanced capabilities require higher-priced paid tiers
    • The free account has limitations
    • The broad feature set may exceed the needs of narrow support teams

  • Faveo Helpdesk — where it wins

    • Free plan plus a USD 7.20 annual-billing entry tier
    • Open-source self-hosted and cloud deployment options
    • Ticketing, SLAs, portals, APIs, mobile apps, and AI features

    Where it doesn't

    • Advanced routing and identity features start in the SME tier
    • Enterprise capabilities are concentrated in the highest tier
    • Paid pricing is presented with annual billing
  • LiveAgent8.2/10 · Free plan · 30-day trial

    A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.

    Visit LiveAgentFull verdict →
  • Faveo Helpdesk4.8/10 · Free plan

    A flexible help desk with open-source deployment, ticketing, SLAs, portals, APIs, and AI.

    Visit FaveoFull verdict →

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update