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Head-to-head · Help Desk Software

LiveAgent vs BoldDesk

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score LiveAgent #12 in Help Desk Software 8.2/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit LiveAgent
BoldDesk #26 in Help Desk Software 6.8/10 15-day trial Free trial✓ 6 of 6 features Visit BoldDesk

LiveAgent leads on 2 checks, BoldDesk on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveAgent · 8.2/10
  • Lowest starting priceLiveAgent · $15/user/mo
  • Free planonly LiveAgent
  • Free trialboth

LiveAgent scores higher on our rubric for help desk software: 8.2 against 6.8 out of 10; our editors rank them #12 and #26.

LiveAgent offers free plan; BoldDesk doesn't. LiveAgent is cheaper to start at $15/user/mo against $99/user/mo.

LiveAgent is the better fit for omnichannel teams seeking a free starting plan. BoldDesk is the better fit for teams wanting affordable feature-rich ticketing.

  • LiveAgent fits best

    Omnichannel teams seeking a free starting plan

  • BoldDesk fits best

    Teams wanting affordable feature-rich ticketing

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature LiveAgent 8.2/10 Visit ↗ BoldDesk 6.8/10 Visit ↗
At a glance
Editor score 8.2 6.8
Ranking #12 in Help Desk Software #26 in Help Desk Software
Best for Omnichannel teams seeking a free starting plan Teams wanting affordable feature-rich ticketing
Pricing model Free plan + paid Paid
Starting price $15/user/mo (best) $99/mo
Free plan ✓ (best) —
Free trial 30 days 15 days
Free trial length 30 days · no card needed 15 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Docs · 24/7 Email, Live chat, Tickets, Docs
Compliance GDPR, 2FA, SSO/SAML SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 200+ integrations 20 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features LiveAgent 6/6 · BoldDesk 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats Not checked yet 5
Our review
Pros
  • Covers email, chat, phone, and social media in one help desk
  • Includes SLAs, automation, portals, knowledge bases, and AI features
  • Offers web, iOS, Android, API access, and many integrations
  • Omnichannel ticketing with shared inboxes, portals, and live chat
  • Workflow automation, SLAs, routing, macros, and escalation tools
  • Reports, AI assistance, APIs, and integrations across major business tools
Cons
  • Advanced capabilities require higher-priced paid tiers
  • The free account has limitations
  • The broad feature set may exceed the needs of narrow support teams
  • No free plan is available
  • The annual entry tier requires five agents
  • Some AI capabilities may be add-ons
Our verdict

LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments…

Read the review →

BoldDesk is a cloud-based help desk platform from Syncfusion for customer support teams managing requests across email, live chat, web forms, widgets, messaging channels, portals, mobile apps, and APIs. It combines ticketing with a shared…

Read the review →
  1. LiveAgentHelp Desk Software 8.2Free plan · 30-day trial
  2. BoldDeskHelp Desk Software 6.815-day trial

Strengths and trade-offs

  • LiveAgent — where it wins

    • Covers email, chat, phone, and social media in one help desk
    • Includes SLAs, automation, portals, knowledge bases, and AI features
    • Offers web, iOS, Android, API access, and many integrations

    Where it doesn't

    • Advanced capabilities require higher-priced paid tiers
    • The free account has limitations
    • The broad feature set may exceed the needs of narrow support teams

  • BoldDesk — where it wins

    • Omnichannel ticketing with shared inboxes, portals, and live chat
    • Workflow automation, SLAs, routing, macros, and escalation tools
    • Reports, AI assistance, APIs, and integrations across major business tools

    Where it doesn't

    • No free plan is available
    • The annual entry tier requires five agents
    • Some AI capabilities may be add-ons
  • LiveAgent8.2/10 · Free plan · 30-day trial

    A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.

    Visit LiveAgentFull verdict →
  • BoldDesk6.8/10 · 15-day trial

    Feature-rich omnichannel ticketing with a five-agent minimum and no free plan.

    Visit BoldDeskFull verdict →

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update