Ivanti HR Service Management vs Infor HR Service Delivery

Ivanti HR Service Management9.1Visit Infor HR Service Delivery9.0Visit

Higher score Ivanti HR Service Management #4 in HR Case Management Software 9.1/10 Pricing on request ✓ 4 of 5 features Visit Ivanti

vs

Infor HR Service Delivery #5 in HR Case Management Software 9.0/10 Pricing on request ✓ 4 of 5 features Visit Infor

• Ivanti HR Service Management fits best

  Organizations coordinating HR, IT, and facilities

• Infor HR Service Delivery fits best

  Infor HCM customers needing mobile service

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Side by side

Feature	Ivanti HR Service Management 9.1/10 Visit ↗	Infor HR Service Delivery 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#4 in HR Case Management Software	#5 in HR Case Management Software
Best for	Organizations coordinating HR, IT, and facilities	Infor HCM customers needing mobile service
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Tickets, Community, Docs	Phone, Email, Docs
Integrations	1,000+ integrations	4 integrations
Built for	Enterprise, Mid-market	Small business, Mid-market, Enterprise
Features Ivanti HR Service Management 4/5 · Infor HR Service Delivery 4/5
Workflow automation	✓	✓
SLA tracking	✓	✓
HR knowledge base	✓	✓
Request catalog	Not checked yet	Not checked yet
HRIS synchronization	✓	✓
Specs
Case intake options	Omnichannel	Omnichannel
Our review
Pros	Routes and assigns HR cases with service-level tracking and alerts Automates onboarding, offboarding, back-to-work and transition workflows Connects HR, IT and facilities processes through Ivanti Neurons iPaaS	Combines employee self-service, knowledge search, and HR case management Tracks routing, queues, SLAs, and time to close for HR teams Supports web, iOS, and Android access for employees and managers
Cons	The platform is web-based Contact-sales purchasing can make comparisons less immediate Its broad scope may exceed the needs of narrowly focused HR teams	Pricing is handled through a contact-sales model Its strongest ecosystem fit is with Infor HCM and related products Organizations seeking a narrowly focused case tool may find its scope broad
Our verdict	Ivanti HR Service Management organizes employee support around HR case management, self-service, knowledge and workflow automation. It is designed for organizations where HR needs to coordinate with IT and facilities, rather than operate… Read the review →	Infor HR Service Delivery is a multi-tier HR service platform for organizations using Infor HCM, Infor Global HR, or Talent Management. It gives employees a personalized self-service portal for finding HR information, updating records,… Read the review →

Strengths and trade-offs

• Ivanti HR Service Management — where it wins

  • Routes and assigns HR cases with service-level tracking and alerts
  • Automates onboarding, offboarding, back-to-work and transition workflows
  • Connects HR, IT and facilities processes through Ivanti Neurons iPaaS

  Where it doesn't

  • The platform is web-based
  • Contact-sales purchasing can make comparisons less immediate
  • Its broad scope may exceed the needs of narrowly focused HR teams

• Infor HR Service Delivery — where it wins

  • Combines employee self-service, knowledge search, and HR case management
  • Tracks routing, queues, SLAs, and time to close for HR teams
  • Supports web, iOS, and Android access for employees and managers

  Where it doesn't

  • Pricing is handled through a contact-sales model
  • Its strongest ecosystem fit is with Infor HCM and related products
  • Organizations seeking a narrowly focused case tool may find its scope broad

• Ivanti HR Service Management9.1/10 · Pricing on request

  A broad HR service platform for coordinated employee support across business teams.

  Visit IvantiFull verdict →
• Infor HR Service Delivery9.0/10 · Pricing on request

  A mature HR service platform with strong Infor HCM alignment and mobile access.

  Visit InforFull verdict →