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Head-to-head · Help Desk Software

Front vs Frappe Helpdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Front #13 in Help Desk Software 8.1/10 14-day trial Free trial✓ 6 of 6 features Visit Front
Frappe Helpdesk #42 in Help Desk Software 5.3/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Try Frappe Helpdesk

Front leads on 0 checks, Frappe Helpdesk on 1, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFront · 8.1/10
  • Free planonly Frappe Helpdesk
  • Free trialboth

Front scores higher on our rubric for help desk software: 8.1 against 5.3 out of 10; our editors rank them #13 and #42.

Frappe Helpdesk offers free plan; Front doesn't.

Front is the better fit for teams managing many business conversations. Frappe Helpdesk is the better fit for developers wanting low-cost open-source support.

  • Front fits best

    Teams managing many business conversations

  • Frappe Helpdesk fits best

    Developers wanting low-cost open-source support

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Side by side

Feature Front 8.1/10 Visit ↗ Frappe Helpdesk 5.3/10 Visit ↗
At a glance
Editor score 8.1 5.3
Ranking #13 in Help Desk Software #42 in Help Desk Software
Best for Teams managing many business conversations Developers wanting low-cost open-source support
Pricing model Paid Free plan + paid
Starting price $25/seat/mo —
Free plan — ✓ (best)
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, iOS, Android
Support Email, Live chat, Tickets, Community, Docs Email, Phone, Tickets, Community, Docs
Integrations 130+ integrations 2 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Front 6/6 · Frappe Helpdesk 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 10 Not checked yet
Our review
Pros
  • Shared inboxes combine routing, collaboration, and ticket management.
  • Workflow rules support triggers, conditions, actions, delays, and time goals.
  • Help centers, portals, APIs, and omnichannel support extend its reach.
  • Free AGPL-3.0 self-hosting option with installation scripts
  • Unlimited tickets, agents, and customers on Frappe Cloud Sites
  • SLAs, routing, portals, knowledge base, workflows, APIs, and reporting
Cons
  • There is no free plan.
  • Starter supports one channel type and up to 10 seats.
  • Listed prices are per seat per month with annual billing.
  • Cloud pricing applies per site rather than per user
  • Integrations focus on Frappe products and Microsoft 365/Outlook email
  • Customization relies on workflows, fields, scripts, and Frappe Framework familiarity
Our verdict

Front is a customer operations and help desk platform for B2B customer-support, success, and operations teams. It brings email, SMS, chat, social messaging, WhatsApp, and other customer conversations into shared inboxes, where teams can…

Read the review →

Frappe Helpdesk is an open-source customer support application for teams that collect, assign, track, and resolve requests. It suits developers and organizations that want customizable support workflows without per-agent pricing. Tickets…

Read the review →
  1. FrontHelp Desk Software 8.114-day trial
  2. Frappe HelpdeskHelp Desk Software 5.3Free plan · 14-day trial

Strengths and trade-offs

  • Front — where it wins

    • Shared inboxes combine routing, collaboration, and ticket management.
    • Workflow rules support triggers, conditions, actions, delays, and time goals.
    • Help centers, portals, APIs, and omnichannel support extend its reach.

    Where it doesn't

    • There is no free plan.
    • Starter supports one channel type and up to 10 seats.
    • Listed prices are per seat per month with annual billing.

  • Frappe Helpdesk — where it wins

    • Free AGPL-3.0 self-hosting option with installation scripts
    • Unlimited tickets, agents, and customers on Frappe Cloud Sites
    • SLAs, routing, portals, knowledge base, workflows, APIs, and reporting

    Where it doesn't

    • Cloud pricing applies per site rather than per user
    • Integrations focus on Frappe products and Microsoft 365/Outlook email
    • Customization relies on workflows, fields, scripts, and Frappe Framework familiarity

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update