Freshdesk vs Teamwork Desk

Freshdesk9.3Visit Teamwork Desk8.4Visit

Higher score Freshdesk #2 in Help Desk Software 9.3/10 14-day trial Free trial✓ 6 of 6 features Visit Freshdesk

vs

Teamwork Desk #10 in Help Desk Software 8.4/10 30-day trial Free trial✓ 6 of 6 features Visit Teamwork Desk

• Freshdesk fits best

  Growing teams needing mature omnichannel support

• Teamwork Desk fits best

  Small teams wanting low-cost core help desk tools

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Side by side

Feature	Freshdesk 9.3/10 Visit ↗	Teamwork Desk 8.4/10 Visit ↗
At a glance
Editor score	9.3	8.4
Ranking	#2 in Help Desk Software	#10 in Help Desk Software
Best for	Growing teams needing mature omnichannel support	Small teams wanting low-cost core help desk tools
Pricing model	Paid	Paid
Starting price	$19/user/mo	$9.50/user/mo (best)
Free plan	—	—
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Email, Tickets, Docs
Compliance	SOC 2, ISO 27001	HIPAA, SSO/SAML, 2FA
Integrations	1,000+ integrations	13 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshdesk 6/6 · Teamwork Desk 6/6
Shared inbox	✓	✓
SLA management	✓	✓
Help center	✓	✓
Ticket automation	✓	✓
Customer portal	✓	✓
API access	✓	✓
Specs
Included agent seats	1	10 (best)
Our review
Pros	Ticketing, SLAs, automation, portals, analytics, and AI in one platform Integrates with Slack, Teams, Shopify, Salesforce, and Jira Web, iOS, Android, and REST API access support flexible operations	Shared inboxes, ticket automation, portals, and Help Docs SLAs cover response and resolution targets AI summaries, mobile apps, and API access included
Cons	No ongoing free plan Annual pricing starts at $19 per agent per month Advanced portals, reporting, routing, and security require higher tiers	No free plan is available Starter supports up to 10 agents Full reporting and SLAs begin on the Premium plan
Our verdict	Freshdesk is cloud-based customer support software for teams managing incoming service requests across structured help desk workflows. It combines ticketing and prioritization with a shared inbox, internal notes, auto-assignment, customer… Read the review →	Teamwork Desk is a cloud-based help desk for client-service businesses and support teams that manage customer emails and support requests. It converts emails into tickets and combines shared and unified inboxes with ticket management,… Read the review →

Strengths and trade-offs

• Freshdesk — where it wins

  • Ticketing, SLAs, automation, portals, analytics, and AI in one platform
  • Integrates with Slack, Teams, Shopify, Salesforce, and Jira
  • Web, iOS, Android, and REST API access support flexible operations

  Where it doesn't

  • No ongoing free plan
  • Annual pricing starts at $19 per agent per month
  • Advanced portals, reporting, routing, and security require higher tiers

• Teamwork Desk — where it wins

  • Shared inboxes, ticket automation, portals, and Help Docs
  • SLAs cover response and resolution targets
  • AI summaries, mobile apps, and API access included

  Where it doesn't

  • No free plan is available
  • Starter supports up to 10 agents
  • Full reporting and SLAs begin on the Premium plan

• Freshdesk9.3/10 · 14-day trial

  A mature omnichannel help desk with ticketing, automation, AI, and analytics.

  Visit FreshdeskFull verdict →
• Teamwork Desk8.4/10 · 30-day trial

  A low-cost help desk with core ticketing, automation, portals, SLAs, and AI summaries.

  Visit Teamwork DeskFull verdict →