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Head-to-head · Help Desk Software

Freshdesk vs Hiver

  • Updated Oct 2026
  • Both researched from official sources
  • 9 checks side by side
Higher score Freshdesk #2 in Help Desk Software 9.3/10 14-day trial Free trial✓ 6 of 6 features Visit Freshdesk
Hiver #27 in Help Desk Software 6.7/10 7-day trial Free trial✓ 6 of 6 features Visit Hiver

Freshdesk leads on 1 check, Hiver on 1, and 7 are even. Who comes out ahead on the 9 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshdesk · 9.3/10
  • Lowest starting priceFreshdesk · $19/user/mo
  • Free trialboth

Freshdesk scores higher on our rubric for help desk software: 9.3 against 6.7 out of 10; our editors rank them #2 and #27.

Freshdesk is cheaper to start at $19/user/mo against $25/user/mo. Hiver leads on included agent seats: 2 versus 1.

Freshdesk is the better fit for growing teams needing mature omnichannel support. Hiver is the better fit for teams wanting help desk inside team email.

  • Freshdesk fits best

    Growing teams needing mature omnichannel support

  • Hiver fits best

    Teams wanting help desk inside team email

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshdesk 9.3/10 Visit ↗ Hiver 6.7/10 Visit ↗
At a glance
Editor score 9.3 6.7
Ranking #2 in Help Desk Software #27 in Help Desk Software
Best for Growing teams needing mature omnichannel support Teams wanting help desk inside team email
Pricing model Paid Paid
Starting price $19/user/mo (best) $25/user/mo
Free plan — —
Free trial 14 days 7 days
Free trial length 14 days · no card needed 7 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Email, Live chat, Phone, Tickets, Community, Docs Email, Live chat, Docs · 24/7
Compliance SOC 2, ISO 27001 SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 1,000+ integrations 18 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshdesk 6/6 · Hiver 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats 1 2 (best)
Our review
Pros
  • Ticketing, SLAs, automation, portals, analytics, and AI in one platform
  • Integrates with Slack, Teams, Shopify, Salesforce, and Jira
  • Web, iOS, Android, and REST API access support flexible operations
  • Shared inboxes, ticket routing, ownership, and workflow automation
  • Help Centers, customer portals, SLAs, CSAT, and reporting
  • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier
Cons
  • No ongoing free plan
  • Annual pricing starts at $19 per agent per month
  • Advanced portals, reporting, routing, and security require higher tiers
  • Advanced analytics, API access, and SLAs start on Pro
  • AI QA, skill-based routing, and SSO require Elite
  • Hiver is offered through separate Omni and Gmail products
Our verdict

Freshdesk is cloud-based customer support software for teams managing incoming service requests across structured help desk workflows. It combines ticketing and prioritization with a shared inbox, internal notes, auto-assignment, customer…

Read the review →

Hiver is a customer service and help desk platform for support, operations, finance, HR, and IT teams. Its Gmail experience adds shared inboxes, ticketing, workflows, AI assistance, and reporting inside team email, while Hiver Omni…

Read the review →
  1. FreshdeskHelp Desk Software 9.314-day trial
  2. HiverHelp Desk Software 6.77-day trial

Strengths and trade-offs

  • Freshdesk — where it wins

    • Ticketing, SLAs, automation, portals, analytics, and AI in one platform
    • Integrates with Slack, Teams, Shopify, Salesforce, and Jira
    • Web, iOS, Android, and REST API access support flexible operations

    Where it doesn't

    • No ongoing free plan
    • Annual pricing starts at $19 per agent per month
    • Advanced portals, reporting, routing, and security require higher tiers

  • Hiver — where it wins

    • Shared inboxes, ticket routing, ownership, and workflow automation
    • Help Centers, customer portals, SLAs, CSAT, and reporting
    • Integrations with Slack, Salesforce, HubSpot, Jira, and Zapier

    Where it doesn't

    • Advanced analytics, API access, and SLAs start on Pro
    • AI QA, skill-based routing, and SSO require Elite
    • Hiver is offered through separate Omni and Gmail products
  • Freshdesk9.3/10 · 14-day trial

    A mature omnichannel help desk with ticketing, automation, AI, and analytics.

    Visit FreshdeskFull verdict →
  • Hiver6.7/10 · 7-day trial

    A flexible help desk for teams that want shared inboxes, workflows, and support tools in Gmail.

    Visit HiverFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update