EAB Navigate360 vs Jenzabar Retention

EAB Navigate3609.3Visit Jenzabar Retention8.0Visit

Higher score EAB Navigate360 #1 in Student Success Software 9.3/10 Pricing on request ✓ 1 of 6 features Visit EAB

vs

Jenzabar Retention #7 in Student Success Software 8.0/10 Pricing on request ✓ 4 of 6 features Visit Jenzabar

• EAB Navigate360 fits best

  Institutions needing a full student-success platform

• Jenzabar Retention fits best

  Higher education retention workflows

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Side by side

Feature	EAB Navigate360 9.3/10 Visit ↗	Jenzabar Retention 8.0/10 Visit ↗
At a glance
Editor score	9.3	8.0
Ranking	#1 in Student Success Software	#7 in Student Success Software
Best for	Institutions needing a full student-success platform	Higher education retention workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Live chat, Phone	Phone · 24/7
Compliance	SOC 2, GDPR	SOC 2
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features EAB Navigate360 1/6 · Jenzabar Retention 4/6
Progress tracking	Not checked yet	✓ (best)
At-risk alerts	Not checked yet	✓ (best)
Intervention workflows	✓	✓
Case management	Not checked yet	✓ (best)
SIS integration	Not checked yet	Not checked yet
LMS integration	Not checked yet	Not checked yet
Specs
Student limit	Not checked yet	Not checked yet
Our review
Pros	Combines alerts, cases, referrals, interventions, advising, and outreach Supports academic planning, analytics, predictive models, and data exports Connects with SIS, LMS, email, calendars, Common App, and APIs	Predictive risk modeling with customizable factors and automated alerts Intervention assignment, tracking, reporting, and outcome analysis Shared profiles, notes, communications, and cohort outreach
Cons	Pricing requires contact with EAB Its broad scope may exceed institutions seeking one focused tool It is proprietary rather than open source	Pricing is handled through a contact-sales model Web-only access may not suit teams seeking native desktop or mobile apps Its higher-education focus limits fit for general-purpose case management
Our verdict	EAB Navigate360 is a cloud-based CRM for colleges and universities managing recruitment, enrollment, advising, retention, career services, advancement, and student engagement workflows. It brings together student profiles, coordinated… Read the review →	Jenzabar Retention is student success software for colleges and universities that need structured retention workflows from enrollment through graduation. It brings academic and administrative information into comprehensive student… Read the review →

Strengths and trade-offs

• EAB Navigate360 — where it wins

  • Combines alerts, cases, referrals, interventions, advising, and outreach
  • Supports academic planning, analytics, predictive models, and data exports
  • Connects with SIS, LMS, email, calendars, Common App, and APIs

  Where it doesn't

  • Pricing requires contact with EAB
  • Its broad scope may exceed institutions seeking one focused tool
  • It is proprietary rather than open source

• Jenzabar Retention — where it wins

  • Predictive risk modeling with customizable factors and automated alerts
  • Intervention assignment, tracking, reporting, and outcome analysis
  • Shared profiles, notes, communications, and cohort outreach

  Where it doesn't

  • Pricing is handled through a contact-sales model
  • Web-only access may not suit teams seeking native desktop or mobile apps
  • Its higher-education focus limits fit for general-purpose case management

• EAB Navigate3609.3/10 · Pricing on request

  A broad student-success CRM spanning alerts, advising, outreach, planning, analytics, and mobile self-service.

  Visit EABFull verdict →
• Jenzabar Retention8.0/10 · Pricing on request

  A focused system for identifying risk and coordinating student interventions.

  Visit JenzabarFull verdict →