Head-to-head · Call Center Software
Diabolocom vs Intermedia Contact Center
Diabolocom leads on 0 checks, Intermedia Contact Center on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreDiabolocom · 7.7/10
Diabolocom scores higher on our rubric for call center software: 7.7 against 3.8 out of 10; our editors rank them #18 and #57.
Diabolocom is the better fit for priced omnichannel deployments. Intermedia Contact Center is the better fit for organizations wanting deep AI and routing controls.
- Diabolocom fits best
Priced omnichannel deployments
- Intermedia Contact Center fits best
Organizations wanting deep AI and routing controls
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Side by side
| Feature | Diabolocom 7.7/10 Visit ↗ | Intermedia Contact Center 3.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 7.7 | 3.8 |
| Ranking | #18 in Call Center Software | #57 in Call Center Software |
| Best for | Priced omnichannel deployments | Organizations wanting deep AI and routing controls |
| Pricing model | Paid | Paid |
| Starting price | $60/user/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Deployment | Cloud, Browser extension | Cloud |
| Platforms | Web | Web |
| Support | Email, Docs · 24/7 | Live chat |
| Compliance | HIPAA, PCI DSS | 2FA |
| Integrations | 9 integrations | 3 integrations |
| Built for | Mid-market, Enterprise | Small business, Mid-market |
| Features Diabolocom 4/4 · Intermedia Contact Center 4/4 | ||
| Inbound calling | ✓ | ✓ |
| Outbound dialer | ✓ | ✓ |
| IVR builder | ✓ | ✓ |
| Workforce management | ✓ | ✓ |
| Specs | ||
| Digital channel scope | Omnichannel | Omnichannel |
| Maximum agents | Not checked yet | Not checked yet |
| Recording retention | Not checked yet | Not checked yet |
| Our review | ||
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| Our verdict | Diabolocom is cloud contact center software for customer service, sales, and contact center teams. It supports inbound and outbound calling, configurable IVR flows, automatic call distribution, skills-based routing, multiple dialing modes,… Read the review → |
Intermedia Contact Center is a cloud-based platform for SMB and mid-market teams managing inbound and outbound customer communications. It supports voice, email, web chat, SMS, and WhatsApp, with automatic call distribution, customizable… Read the review → |
Strengths and trade-offs
Diabolocom — where it wins
- Combines inbound, outbound, and digital channel handling
- Includes advanced dialers, IVR, routing, and workforce allocation
- Connects with nine CRM and business platforms
Where it doesn't
- Plans require a three-year commitment
- Minimum deployment is 150 named licenses
- Telecommunications and usage fees are additional
Intermedia Contact Center — where it wins
- Skills-, geography-, dialed-number-, and preferred-agent routing
- Voice, email, web chat, SMS, and WhatsApp queue support
- AI assistance with transcription, summaries, sentiment, and evaluation
Where it doesn't
- Pricing is quote-based rather than publicly listed
- Open-source deployment is not part of the offering
- WhatsApp, power dialing, and AI insights are listed under Elite
- Diabolocom7.7/10 · Paid
A paid contact center suite for voice, digital channels, routing, workforce allocation, and AI.
Visit DiabolocomFull verdict → - Intermedia Contact Center3.8/10 · Pricing on request
A broad omnichannel contact center with advanced routing, workforce tools, and AI assistance.
Visit IntermediaFull verdict →
All call center software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update