ArcGIS Survey123 vs CommCare

ASArcGIS Survey1239.2Visit CommCare7.9Visit

Higher score AS ArcGIS Survey123 #1 in Mobile Forms Automation Software 9.2/10 Pricing on request · 21-day trial Free trial✓ 3 of 4 features Visit Esri

vs

CommCare #8 in Mobile Forms Automation Software 7.9/10 Free plan Free plan✓ 4 of 4 features Visit CommCare

• ArcGIS Survey123 fits best

  GIS teams collecting surveys offline

• CommCare fits best

  Field teams needing offline forms and case management

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Side by side

Feature	ASArcGIS Survey123 9.2/10 Visit ↗	CommCare 7.9/10 Visit ↗
At a glance
Editor score	9.2	7.9
Ranking	#1 in Mobile Forms Automation Software	#8 in Mobile Forms Automation Software
Best for	GIS teams collecting surveys offline	Field teams needing offline forms and case management
Pricing model	Paid	Free plan + paid
Starting price	—	Free plan
Free plan	—	✓ (best)
Free trial	21 days	—
Deployment	Cloud, Self-hosted, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, iOS, Android	Web, Android
Support	Community, Docs · 24/7	Docs
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ArcGIS Survey123 3/4 · CommCare 4/4
Offline form access	✓	✓
Workflow automation	Not checked yet	✓ (best)
Signature capture	✓	✓
Photo capture	✓	✓
Specs
Mobile platforms	Both	Android
Submission limit	Not checked yet	Not checked yet
Our review
Pros	Collect photos, signatures, barcodes, and GPS data in mobile surveys Keep collecting offline and synchronize submissions automatically Connect survey results with ArcGIS maps, dashboards, and reports	Collect forms offline and synchronize submissions later Track longitudinal records with case management Route workflows and capture photos, media, and signatures
Cons	Licensing is tied to ArcGIS user types, with pricing handled through sales Survey creation spans a web designer and XLSForm-based desktop tools Workflow automation is centered on feature-service webhooks	Mobile app support is limited to Android Project and data management runs through a web console Support channels listed are documentation
Our verdict	Field teams that need location-aware forms can use ArcGIS Survey123 to design, distribute, and analyze smart surveys. It supports collection on phones, tablets, desktops, and browsers, with offline use and automatic synchronization.… Read the review →	CommCare, from Dimagi, combines mobile form building with case management for organizations running field programs. Teams create forms and workflows in CommCare HQ, deploy them to mobile workers, and manage submissions and longitudinal… Read the review →

Strengths and trade-offs

• ArcGIS Survey123 — where it wins

  • Collect photos, signatures, barcodes, and GPS data in mobile surveys
  • Keep collecting offline and synchronize submissions automatically
  • Connect survey results with ArcGIS maps, dashboards, and reports

  Where it doesn't

  • Licensing is tied to ArcGIS user types, with pricing handled through sales
  • Survey creation spans a web designer and XLSForm-based desktop tools
  • Workflow automation is centered on feature-service webhooks

• CommCare — where it wins

  • Collect forms offline and synchronize submissions later
  • Track longitudinal records with case management
  • Route workflows and capture photos, media, and signatures

  Where it doesn't

  • Mobile app support is limited to Android
  • Project and data management runs through a web console
  • Support channels listed are documentation

• ASArcGIS Survey1239.2/10 · Pricing on request · 21-day trial

  A strong fit for GIS field teams that need offline forms tied to ArcGIS.

  Visit EsriFull verdict →
• CommCare7.9/10 · Free plan

  A field data platform pairing offline forms with longitudinal case management.

  Visit CommCareFull verdict →