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Head-to-head · Enterprise Feedback Management Software

Alchemer vs Medallia

  • Updated Sep 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Alchemer #4 in Enterprise Feedback Management Software 5.0/10 Free plan · 7-day trial Free plan✓ 0 of 1 features Visit Alchemer
Medallia #7 in Enterprise Feedback Management Software —/10 Pricing on request ✓ 0 of 1 features Visit Medallia

Alchemer leads on 1 check, Medallia on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAlchemer · 5.0/10
  • Free planonly Alchemer

Our editors rank Alchemer at #4 and Medallia at #7 for enterprise feedback management software; Medallia has no rubric score yet (facts researched, not yet scored), so the checks below decide.

Alchemer offers free plan; Medallia doesn't publish it.

Alchemer is the better fit for survey teams wanting flexible tools and broad integrations. Medallia is the better fit for large organizations managing customer feedback programs.

  • Alchemer fits best

    Survey teams wanting flexible tools and broad integrations

  • Medallia fits best

    Large organizations managing customer feedback programs

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Side by side

Feature Alchemer 5.0/10 Visit ↗ Medallia —/10 Visit ↗
At a glance
Editor score 5.0 —
Ranking #4 in Enterprise Feedback Management Software #7 in Enterprise Feedback Management Software
Best for Survey teams wanting flexible tools and broad integrations Large organizations managing customer feedback programs
Pricing model Free plan + paid Paid
Starting price Not published Not published
Free plan ✓ (best) Not published
Free trial — —
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Phone, Docs · 24/7 Live chat, Phone, Tickets, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 400+ integrations 7 integrations
Built for Solo, Small business, Mid-market, Enterprise Enterprise, Mid-market
Features Alchemer 0/1 · Medallia 0/1
Closed-loop workflows Not published Not published
Specs
Survey channels Not published Not published
Feedback sources Not published Not published
Analytics features Not published Not published
Languages supported Not published Not published
Deployment options Not published Not published
Our review
Pros
  • Unlimited surveys and questions with conditional logic
  • REST API, respondent panels, exports, and reporting tools
  • 400 integrations plus enterprise security and compliance controls
  • Combines surveys, digital feedback, text analytics, and sentiment analysis
  • Closed-loop workflows connect alerts, case management, and follow-up actions
  • REST and GraphQL APIs plus major business-system integrations
Cons
  • Annual response quotas apply to Collaborator, Professional, and Full Access
  • Audience panels require an enterprise platform license
  • Advanced controls and 24/7 expert support are in Business Platform
  • Pricing is sales-led, with annual tiers rather than public prices
  • Its enterprise scope may exceed the needs of small teams
  • Proprietary software offers no open-source deployment option
Our verdict

Alchemer is a cloud-based survey and feedback platform for individuals, small teams, and larger organizations. It supports survey creation, conditional question and page logic, custom branding, response management, reporting, exports,…

Read the review →

Medallia Experience Cloud is an enterprise experience-management platform for organizations running customer, employee, citizen, or patient feedback programs. It collects structured and unstructured input through surveys, digital and…

Read the review →
  1. AlchemerEnterprise Feedback Management Software 5.0Free plan · 7-day trial
  2. MedalliaEnterprise Feedback Management Software —Pricing on request

Strengths and trade-offs

  • Alchemer — where it wins

    • Unlimited surveys and questions with conditional logic
    • REST API, respondent panels, exports, and reporting tools
    • 400 integrations plus enterprise security and compliance controls

    Where it doesn't

    • Annual response quotas apply to Collaborator, Professional, and Full Access
    • Audience panels require an enterprise platform license
    • Advanced controls and 24/7 expert support are in Business Platform

  • Medallia — where it wins

    • Combines surveys, digital feedback, text analytics, and sentiment analysis
    • Closed-loop workflows connect alerts, case management, and follow-up actions
    • REST and GraphQL APIs plus major business-system integrations

    Where it doesn't

    • Pricing is sales-led, with annual tiers rather than public prices
    • Its enterprise scope may exceed the needs of small teams
    • Proprietary software offers no open-source deployment option
  • Alchemer5.0/10 · Free plan · 7-day trial

    Flexible survey and feedback platform with branching, reporting, APIs, and extensive integrations.

    Visit AlchemerFull verdict →
  • Medallia—/10 · Pricing on request

    Broad feedback suite for enterprises needing analytics, workflows, and integrations.

    Visit MedalliaFull verdict →

More comparisons

All enterprise feedback management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026