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AWS’s general Support lineup is now Basic, Business Support+, Enterprise Support, and Unified Operations. Developer Support, Business Support, and Enterprise On-Ramp are scheduled to end on January 1, 2027—but existing customers do not all follow the same transition path. CLF-C02 still tests knowledge of AWS Support plans, so update older study notes while remembering that the legacy plans remain available in AWS GovCloud (US).
Why CLF-C02 notes need an update
The AWS Certified Cloud Practitioner exam guide includes AWS Support plans in Domain 4, Billing, Pricing, and Support, which accounts for 12% of scored content. Task 4.3 covers support plans. However, the guide’s examples include Developer Support, Business Support, and Enterprise On-Ramp—the legacy names AWS is retiring for general availability.
That mismatch does not mean support plans have left the exam blueprint. It means notes that present the older lineup as AWS’s current general offering need context. Use the AWS CLF-C02 Exam Guide for exam scope and AWS’s current support documentation for plan availability and transitions.
What are the current AWS Support plans?
AWS currently lists four plans for its general Support lineup. Their differences are most useful to understand in terms of the help and operational involvement they provide:
#1 Best Overall
| Plan | What it provides | Published monthly minimum |
|---|---|---|
| Basic | Included baseline access to account and billing help, forums, service health checks, documentation, technical papers, and best-practice guides. It is not a paid technical-support case plan. | Included |
| Business Support+ | AI contextual assistance; 24/7 phone, web, and chat access to Cloud Support Engineers; Trusted Advisor checks; and Support API. AWS lists a human engagement target of under 30 minutes for business-critical, system-down cases. | $29 per account |
| Enterprise Support | Business Support+ benefits, a designated Technical Account Manager (TAM), a response target of up to 15 minutes for production-critical cases, AWS Security Incident Response, strategic reviews, and Countdown access. | $5,000 |
| Unified Operations | Application architecture guidance, infrastructure event management, a designated TAM and Domain Specialist Engineer, Countdown Premium, critical workload reviews, and personalized runbooks. | $50,000 |
The response figures are AWS’s stated targets, not guarantees of a resolution time. Some support features, including 24/7 phone and chat, are not available in all languages. See AWS Support plans for the current feature details.
The monthly amounts in the table are published minimums, not flat prices for every customer. AWS may calculate a fee using stepped percentages of eligible AWS charges, with the greater of the applicable minimum or calculated amount charged. Business Support+ is calculated per account; Enterprise Support and Unified Operations use aggregate gross monthly AWS charges for enrolled account IDs. The pricing page also specifies a minimum commitment of 30 days for support subscriptions, or 90 days for Unified Operations. Charge exclusions, discounts and credits, prepaid reserved resources, geography, and account enrollment can affect the calculation. Check AWS Support pricing for current terms and regional rates before budgeting.
What happens to the legacy plans?
AWS gives Developer Support, Business Support, and Enterprise On-Ramp an end-of-support date of January 1, 2027. The customer path depends on the plan:
Developer Support
Existing Developer Support customers can continue on the plan or upgrade to Business Support+ before the cutoff. AWS says customers must actively opt in to Business Support+ or accept a downgrade to Basic; do not assume an automatic migration.
Business Support
Existing Business Support customers can continue or upgrade before January 1, 2027. AWS says these accounts will not be automatically migrated.
Enterprise On-Ramp
Enterprise On-Ramp customers are scheduled to move automatically to Enterprise Support during 2026, at contract renewal or in periodic batches. AWS says it will notify customers by email one month before the upgrade. The FAQ says these customers will continue to receive support through December 31, 2026.
AWS GovCloud (US)
The general transition has an important exception: AWS says Developer Support, Business Support, and Enterprise On-Ramp remain available in AWS GovCloud (US). Do not apply the general end-of-support statement to those plans in that region without checking the relevant AWS terms.
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What should you memorize for CLF-C02?
Study the distinctions rather than treating an older list of names as the current general lineup:
- Know the current general plan names: Basic, Business Support+, Enterprise Support, and Unified Operations.
- Recognize Developer Support, Business Support, and Enterprise On-Ramp as legacy general plans scheduled to end January 1, 2027.
- Know the transition difference: Developer customers must choose, Business customers are not automatically moved, and Enterprise On-Ramp customers are scheduled for automatic transition during 2026.
- Remember the AWS GovCloud (US) exception for the three legacy plans.
- Match plan capabilities to needs: self-service resources, 24/7 engineer access, a designated TAM, or high-touch operational engagement.
The CLF-C02 guide is version 1.0 and states that Domain 4 is 12% of scored content. It also describes the exam as having 50 scored questions and 15 unscored questions, with a scaled score range of 100–1,000 and a passing score of 700. These are guide-specific details; check the current exam guide for changes before relying on them for an upcoming exam.
The guide describes the target candidate as having up to six months of AWS Cloud design, implementation, and/or operations exposure. Its question formats are multiple choice and multiple response. The exam is intended to assess broad AWS Cloud knowledge rather than job-specific expertise; the guide excludes coding, architecture design, troubleshooting, implementation, and load or performance testing from the target scope.
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