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Short answer: customer experiences with P.C. Richard & Son TV repair appear mixed, and the outcome depends more on your coverage, TV size, location and failure than on the retailer’s name alone. P.C. Richard operates an electronics service center in Farmingdale, New York, but a TV described as eligible for in-home service may still be transported there. Before surrendering the set, confirm who is responsible, what the plan covers, how transport will work and what happens if the panel is uneconomical to repair.
Identify which service you are actually requesting
“Warranty repair” can mean several different things:
- Manufacturer warranty: the TV brand or an authorized servicer handles a covered defect.
- P.C. Richard extended service plan: the retailer or an assigned provider administers the claim under the plan attached to your purchase.
- Paid, out-of-warranty repair: you authorize diagnosis and labor at your own expense.
- Excluded damage: impact, cracked panels, burn-in, liquid, surge, lightning, environmental damage and some cosmetic or screen-related issues may not qualify.
- Installation or delivery issue: a loose cable, wall-mount problem or damage from delivery or a previous service visit may require a different claim route.
Check the receipt and the actual contract rather than relying on the word “warranty.” P.C. Richard’s published terms contain important exclusions and qualifications: product-warranties.html.
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- Find the sales receipt, manufacturer warranty and service-plan documents.
- Record the exact model and serial number.
- Call electronics service at 1-800-696-2000.
- Ask whether the claim is being handled under the manufacturer warranty or the P.C. Richard plan.
- Confirm whether the TV will be diagnosed in your home or transferred to a service facility.
- Get the service-order number and the next promised update date.
- Use the order number from the repair receipt to check status at P.C. Richard’s repair-status page.
The company says covered electronics can be brought to a showroom for transfer to its electronics service center at 200 Price Parkway, Farmingdale, NY 11735. The hours shown on the service information are Monday–Friday 9 a.m.–6 p.m., Saturday 9 a.m.–2 p.m. and Sunday closed. General service information is at product-service-repair.html and faqs.html.
#1 Best Overall
- Important: Watch the video and learn the”Designed for" details listed below!
- Designed for concrete, brick and wood studs wall (single stud).
- Designed for TVs up to 80 lbs (36.3 KG) and display sized 26" - 55" (66 CM - 140 CM).
- Designed for VESA sized from 3.9'' x 3.9'' through 15.7'' x 15.7''.
- Comfortable View with tilt range from +10° to -5°.
“In-home service” does not always mean in-home repair
P.C. Richard says some large products may qualify for in-home service under a manufacturer warranty. Its extended-plan terms also state that televisions 37 inches and larger may still need to be transported to the service facility. In-home work requires clear access; wall mounting, built-in cabinetry or other obstructions can delay service and may create additional charges or responsibility for related property damage.
Ask these questions before booking:
- Will the technician diagnose the TV in my home?
- If a part is needed, who removes and transports the set?
- Who pays pickup, redelivery, wall-mount removal and reinstallation?
- Will the TV be recalibrated after service?
- What happens if the panel is declared failed?
- Is a loaner guaranteed in my written plan, or merely something a local store may offer?
Manufacturer warranty versus P.C. Richard plan
| Question | Manufacturer warranty | P.C. Richard extended plan |
|---|---|---|
| Who may authorize service? | The manufacturer or its authorized servicer | P.C. Richard or an assigned provider |
| Parts and labor | Depends on the brand’s warranty | Published plan describes parts and labor coverage during the term, with no deductible or minimum advertised |
| Physical damage | Usually excluded | Published terms exclude several physical and environmental causes |
| In-home work | Depends on brand and location | Large TVs may still be transported |
| Replacement | Controlled by the manufacturer’s terms | Comparable-performance replacement, generally capped at the original purchase price; display models may result in store credit |
| Downtime payment | Usually limited | Published terms provide no compensation for downtime |
“Repair or replace” is not an unconditional promise of the same, new model or cash. The plan gives P.C. Richard discretion over a comparable replacement and recognizes that technology changes can produce a lower-priced substitute. Service may be outsourced, and coverage can be affected if you leave the service area.
Rank #2
- Universal Design: This full motion TV mount fits for most of 42-90 inch TVs up to 132lbs with VESA size 200*100mm to 600*400mm available and max 16" Wood Stud space. Not perfect fit your TV? Please contact us and we'll do our best to solve the problem for you! If you need the screw M8*50, please message us to get it which be sent from USA.
- Adjustable View Comfortable : This TV bracket with dual articulating arms includes +5° /-15° tilt, ±45°swivel( maximum swivel angle depends on your TV). Want to more swivel angle? Please search for XML035 for the best options. +/-3° post-installation adjustment allows the perfect TV leveling. All these will make your TV flexibility and better view based on your seat in the room.
- Easy To Installation: Tilt mount with detailed instruction and all included hardware in pre-labeled bags. In particular, if your stud is for 16'' wood studs, please screw the bolts into the outermost edge of the holes on both side wall plates of the bracket to ensure compatibility with 16'' wood studs.
- Saving Space: This heavy duty mount can pull out to 16.49 and retract back to 2.40”, which save some valuable space for you and make your house look neat and Max weight 132lbs.
- Product Includes: The articulating mount Comes with bubble level, 3 pieces pack of cable ties and all standard mounting hardware, friendly US-based customer service. However, Concrete Anchors are not provided (If you need 10X50mm concrete anchors, please contact us to get it which be sent from USA).
What the plan may exclude
The published terms list or limit coverage for:
- Screen-viewing panels and certain screen-related components (the public wording does not explain every panel-failure scenario).
- Cosmetic parts and burned-in images.
- Impact or other physical damage.
- Water, sand or other external substances.
- Lightning, power surges, floods and natural disasters.
- Altered serial numbers, rust or insect infestation.
- Failure after an unauthorized repair.
Do not assume a cracked screen, burn-in or surge damage becomes covered merely because the TV is within the plan dates.
What customer reports can—and cannot—tell you
Positive reports
Some customers describe successful warranty handling, in-house repairs, replacement or store assistance. One Long Island discussion reports a TV repaired at the company facility and a loaner being provided; that is an individual account, not a published benefit: Reddit discussion.
Rank #3
- Wide Compatibility: The Pipishell TV wall mount fits most 26"-65" LED LCD OLED Plasma Flat Curved TVs with VESA patterns 75x75mm up to 400x400mm. Compatible with wood stud, concrete, and brick wall mounting. Do not install the mount on drywall alone.
- Solid & Reliable: Featuring strong construction with articulating arms that are 33% thicker than other mounts, this TV wall mount can support up to 80 lbs. Premium heavy-duty steel, durable faceplate, and security screws provide an extra sense of security.
- Perfect Viewing Angle: The full motion TV mount can tilt +5°/-15° to reduce glare and swivels +/-90° to direct the screen toward your position for a more comfortable experience. Level the TV +/-4° after installation to perfectly fine tune the TV’s position.
- Space-Saving Design: This wall mount can extend 17" for viewing and retracts back to 2.36" for a low-profile look. The single-stud design is ideal for installing in spaces such as a corner or area where only one stud is available.
- Quick & Simple Installation: The single-stud design makes it easier to mount than dual arm models that require two studs. The full motion TV wall mount includes mounting hardware and detailed instructions for fast installation.
Negative reports
Other accounts mention missed or rescheduled appointments, slow parts, unclear status updates, disputes over plan coverage and long periods while a set is away. These are reported failure modes, not a measured company-wide average.
The BBB page currently shows 533 complaints in the previous three years and 133 in the previous 12 months for P.C. Richard & Son overall. Those figures cover the company broadly—not TV repairs specifically—and BBB says complaint records do not represent all customers: BBB complaints. Another anecdotal discussion describes extended-warranty dissatisfaction: Reddit discussion. No public P.C. Richard page establishes a standard TV turnaround time.
Rank #4
- [Sturdy and Safe] You can relax knowing your TV is securely mounted to the wall with this UL-certified TV wall mount, which holds up to 132 lbs without a hitch. Its solid design keeps your TV steady, no wobbling or slipping here! Plus, we’ve got you covered with 10 years of support for this product.
- [Securely Supports TVs Up To 90 Inches] The VESA compatibility of up to 600x400mm ensures a seamless fit with most standard mounting patterns. Designed for 24-inch studs, it offers enhanced flexibility in installation options. This versatility makes it ideal for accommodating various room layouts and TV configurations.
- [Low Profile Design] This design allows your TV to be positioned close to the wall, optimizing space while creating a sleek and modern aesthetic. Despite its slim profile, the mount features a quick release mechanism that facilitates effortless adjustments and connections.
- [Tilt TV to Reduce Glare] The wall mount enables you to tilt your TV forward by up to 10 degrees, effectively reducing glare and enhancing viewing quality.
- [Easy Installation] The package includes all necessary hardware along with clear instructions. A paper template for marking drill holes would have been beneficial. Tips: Do not attempt installation into drywall alone; if concrete anchors are required, please contact us.
How long could it take?
There is no published guaranteed completion deadline. Timing can depend on whether diagnosis is in-home, part availability, manufacturer authorization, a repair-versus-replace decision and pickup or redelivery scheduling. The repair-status lookup provides tracking, not a promised finish date. Ask for the next update date in writing and document every missed appointment.
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When paid repair makes financial sense
The failed part usually determines the economics. A panel replacement is commonly the least attractive paid repair; boards, power supplies, inputs, speakers or fans can be more reasonable depending on age and labor. Best Buy’s national-average examples—about $1,500 for a panel, $500 for a main board, $500 for a power supply, $490 for a control board, and $335 each for fans, speakers and inputs—are illustrative industry figures, not P.C. Richard quotes, and vary by region and provider: Best Buy television guide.
Best Value
- [Securely supports TVs up to 70''] The full motion TV wall mount fits most 32''-70'' flat and curved TVs with VESA patterns 75x75 to 400x400mm. Designed for installation on 8”/12”/16” wood studs, concrete, and brick walls. Please make sure that the above conditions are met before using it.
- [Solid and Sturdy] This swivel TV wall mount made of heavy-duty steel and dual articulating arms that are 30% thicker. Its solid design keeps your TV steady, no wobbling or slipping here! Plus, we’ve got you covered with 10 years of support for this product.
- [Enjoy Viewing Freedom] The adjustable TV wall mount tilts +5°/-15° to reduce glare and swivels +/-45°. Level your screen +/-4° after installation to fine tune the TV’s position. All these will make you find the most comfortable and healthiest viewing position.
- [Space Saving Design] The TV mount 70 inch allows your TV to be positioned just 3.43 inches from the wall, thereby optimizing space, while the TV arm can also put out to 15.07'' for effortless adjustments and connections.
- [Easy Installation] The package includes all necessary hardware along with clear instructions. A paper template for marking drill holes would have been beneficial. Tips: Need concrete anchors, M8x50mm screws, or missing parts? Don’t run to Home Depot or Lowe’s—we’ll send them to you directly. Just reach out to our US-based support team (available daily) and we’ll get it taken care of quickly.
A practical consumer heuristic is to compare any estimate above roughly half the cost of a comparable new TV. Request a replacement-versus-repair determination before authorizing a panel job. Premium OLED, mini-LED and very large TVs can justify a higher repair threshold; an older budget set usually cannot. A covered claim is different because parts and labor may add no charge.
Alternatives to P.C. Richard
Use the manufacturer
Choose the brand first when its warranty is active, the defect appears model-specific or genuine brand parts matter. Samsung describes certified technicians and genuine Samsung parts at samsung.com/us/support/service; Sony describes authorized technicians and parts at sony.com/electronics/support/articles/S1F0681. Confirm that the exact failure is covered before assuming service is free.
Use Best Buy/Geek Squad
Best Buy describes in-store repair for TVs under 42 inches and in-home repair for TVs 42 inches or larger, including many out-of-warranty brands. Its TV/home-theater page states a 90-day workmanship warranty; it does not publish one universal repair price. An in-store repair sent to a service center is described by Best Buy as usually taking 1–2 weeks, which is its estimate for that route—not a P.C. Richard benchmark: Best Buy TV repair.
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For an out-of-warranty board, backlight, power or connector problem, obtain a written diagnosis. Require the diagnosis fee, whether it is credited toward repair, parts source (OEM, refurbished or compatible), labor warranty, pickup charges, insurance and a maximum approval amount. Do not authorize open-ended work, and be cautious when the panel is suspected.
Protect yourself before pickup or drop-off
- Photograph the TV powered on, including the defect.
- Photograph model and serial labels.
- Photograph the stand, wall mount, cables and surrounding furniture.
- Record existing scratches or damage and keep the images timestamped.
- Sign out of streaming accounts and remove personal data if the set is being surrendered.
- Ask for the suspected failure, coverage decision and every transport charge in writing.
- Confirm whether replacement means cash, store credit or a comparable model selected under the plan.
- Keep the service-order number, receipts, technician notes, emails and appointment records.
Verdict: is P.C. Richard worth trying?
Use P.C. Richard first when the TV was bought there and an active plan clearly covers the failure; having the retailer manage a repair-or-replacement claim can be valuable, especially for a large set. Contact the manufacturer first when its warranty is active or authorized brand parts are the priority. For paid work, get a written diagnosis and compare it with replacement cost before approving anything. The key risk is not simply “bad service”: it is misunderstanding transport, exclusions, replacement terms and the absence of a guaranteed turnaround.
Quick Recap
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