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No—Samsung no longer supports remotely removing a forgotten screen PIN, pattern, or password with SmartThings Find. Samsung Find can still help locate, lock, or erase a compatible Galaxy device, but those lost-device controls do not clear its screen lock. If you cannot get in, recovery may require a reset, which can erase data, or a support route available in your region.
What “remote unlock” means—and why the answer is no
Remote unlock was a way to remove a Galaxy phone’s screen lock through Samsung’s lost-device service. Samsung UK now says it is no longer possible to remotely unlock a phone using SmartThings Find. Samsung Mobile Security also marked the feature “End of Support” in its December 2023 update record: Samsung Mobile Security updates.
Samsung tied the change to security concerns. Its December 2023 notice describes a vulnerability in Find My Mobile versions earlier than 7.3.13.4: an attacker with physical access could remotely unlock a lost device after resetting the Samsung Account password using SMS verification. That account does not establish that this vulnerability was the sole reason for ending the feature.
What Samsung Find can still do
Samsung’s current US guidance describes Samsung Find and SmartThings Find as lost-device tools, not forgotten-lock recovery. Their availability depends on the device, account, settings, and connection. The phone or tablet generally needs to be powered on, connected to a stable network, signed in to a Samsung account, and configured to allow remote controls. Samsung’s overview is at How to locate your lost Samsung Galaxy phone or tablet.
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| What you need to do | What the remote action does | Key limitation or consequence |
|---|---|---|
| Find a lost device | Locate it, request location updates, or make it ring. | Account, settings, device state, and connectivity matter. If the device is powered off, only its last known location may be available. |
| Secure a device you may recover | Remotely lock it and create a PIN intended for use if you recover it. | This locks the device; it does not remove a forgotten screen lock. |
| Protect data on a device believed permanently lost | Remotely erase it with a factory data reset. | The reset deletes device data. Google device protection may require the Google account previously registered on the device before it can be used again. |
| Regain access after forgetting the screen lock | Samsung Find does not currently offer remote removal of the forgotten PIN, pattern, or password. | A reset or a regional support route may be necessary; preserving local data is not assured. |
What to do if you forgot your Samsung PIN
1. Check whether a biometric method still lets you in
If a fingerprint or face-unlock method still works, use it to access the device and review Samsung’s current guidance for your country and model before changing the screen-lock method. Samsung UK’s I can’t unlock my Samsung Galaxy device distinguishes this situation from being unable to access the device at all.
2. Check backups before choosing a reset
If you cannot unlock the device, check what data is backed up before starting any reset-based recovery. A factory reset can erase local data that is not backed up. After a reset, Google device protection may ask for the Google account that was previously on the phone; see Google’s device protection guidance.
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3. Ask Samsung support about the route for your region
Recovery instructions and available support can differ by country. Samsung Levant’s December 4, 2023 support page says its service centers can assist with a factory reset after identity checks: Why can’t I find some features of SmartThings Find? Treat this as regional guidance, not a guarantee that the same service or process is available elsewhere. A service-center reset should not be assumed to preserve encrypted on-device data.
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Some legacy Samsung help pages still show instructions to enable Remote unlock and use the Find My Mobile website. For example, Samsung’s US Security — Find My Mobile page retains such directions. They conflict with Samsung UK’s current forgotten-lock notice and Samsung Mobile Security’s end-of-support record. Do not treat those older setup steps as a working current method; check support for your region and model.
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If the phone is lost or stolen
- Use Samsung Find for locating, locking, or erasing only when the device and account settings allow it.
- Before remote erasure, consider backup status and the loss of data stored on the device.
- If the phone is stolen, do not go directly to its mapped location. Samsung advises reporting it to authorities and letting them retrieve it.
Samsung’s reviewed support guidance does not endorse third-party unlocker software as a way to recover a forgotten screen lock or preserve data, so do not assume such tools can bypass device protection safely.
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