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The right fix depends on where the ad appears: notifications come from an app, pop-ups over other screens often point to a recently installed app or browser setting, charging-screen ads can come from Samsung Global Goals, and Samsung-service promotions have separate privacy controls. There is no single Samsung setting that blocks every ad.
First identify where the ad appears
| Where you see it | First place to check | Control to try | What it affects |
|---|---|---|---|
| Notification shade | The app that sent the notification | Long-press the notification, then silence that app’s notifications or remove the app | That app’s notifications |
| Home screen, lock screen, or over another app | Recently installed or updated apps | Remove likely suspect apps one at a time | The suspected app; it does not establish that the phone has malware |
| Lock screen while charging | Samsung Global Goals | Turn off its charging-screen ads in the app’s settings | Global Goals charging ads |
| Inside Chrome or Samsung Internet | Browser and website settings | Block pop-ups and redirects; use available browser ad controls | Browser-originated content, not all phone ads |
| Personalized promotions in Samsung services | Samsung Account privacy and service settings | Review Customization Service and any service-specific controls | Use of customization data; Samsung says some ads may remain |
Samsung’s regional support guidance says spontaneous lock-screen ads are usually caused by third-party apps or browser settings; it also documents Global Goals as a specific source of ads while charging. Samsung Saudi Arabia’s page, updated 23 April 2026, says Samsung does not place ads on the lock screen. That guidance does not mean every charging-screen ad has the same cause.
Stop ads that arrive as notifications
When an ad appears in the notification shade, long-press it to identify the sending app. Samsung UK documents turning off notifications for an app directly from an arriving notification. The exact controls may vary with your One UI version.
- Wait for the ad notification to appear, then press and hold it.
- Open the notification or app notification controls shown on screen.
- Turn off that app’s notifications if you do not want any more alerts from it. If the app itself is unwanted, uninstall it instead.
This silences notifications from that app; it will not block ads from other apps or pages in your browser.
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Investigate ads over the home screen, lock screen, or other apps
If an ad appears outside a browser page or notification, review apps you installed or updated shortly before the ads began. Samsung’s support guidance recommends removing suspected apps one at a time and checking whether the ads stop. This is a way to narrow down the source, not proof that your device is infected.
- Think back to when the ads started and review recently installed or updated apps.
- Uninstall one likely suspect at a time.
- Observe whether the ads stop before removing another app. If they continue, check the next likely app or investigate the browser and charging-feature cases below.
Turn off charging-screen ads from Samsung Global Goals
Samsung Global Goals can show ads while the phone is charging when its charging feature is enabled. If ads appear only during charging, open the Samsung Global Goals app and inspect its settings. Turn off the charging-ad option; Samsung’s regional instructions use labels such as “Charge screen ads” and “Global Goals whilst charging.” The wording can differ by region or app version.
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Block browser pop-ups and redirects
Browser controls are useful when ads appear on websites or as browser pop-ups. They do not establish system-wide ad blocking, so use them only for browser-originated content.
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Google Chrome
Samsung Saudi Arabia’s guidance gives this route: Chrome > Settings > Site settings > Pop-ups and redirects. Review the Ads control there as well. Menu names and availability can vary by Chrome version.
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Samsung’s regional guide gives this route: Samsung Internet > Menu > Settings > Sites and downloads > Block pop-ups. Samsung Internet may also offer an optional ad blocker; availability and choices can vary by version and region.
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Samsung’s Customization Service privacy notice provides an opt-out for “Advertisement Using Customization Service” in Samsung Account settings. Samsung lists different routes depending on the device and account interface. One example on some devices is Settings > Cloud and accounts > Accounts > Samsung account > Privacy > Customization Service; another is the privacy settings in the Samsung Account profile. On your phone, search Settings for “Customization Service” if the example path does not match.
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Disabling this option limits the use of Customization Service data for customized advertising; it is not a universal ad switch. Samsung’s US notice cautions that disabling it “may not stop all of the Ads (including customized Ads) provided by Samsung.” Other Samsung services may have their own ad controls, and menus can vary by model. Consult the support instructions for your device and region if you cannot find the setting.
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If the ads keep appearing
- Match the fix to the ad’s location: notification, overlay, charging screen, browser, or Samsung service.
- After changing one setting or removing one suspect app, watch for the same ad again before moving to another cause.
- If the menu path differs, search Settings for the named control or use Samsung support instructions for your model, software version, and region.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
