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If a touchscreen monitor displays a picture but does not respond to touch, first check that the exact model supports touch and that its USB touch-data cable is connected to the computer. Then restart, inspect the screen, and check Windows for a disabled or unrecognized touch device. Calibrate only if touches register in the wrong place; calibration will not fix a missing touch connection or an undetected device.
1. Confirm that the monitor supports touch
A monitor can display an image without supporting touch. Check the exact model’s product specifications or original configuration before troubleshooting drivers or buying a cable. In Windows, Dell’s instructions also suggest searching for View pen and touch info to see whether pen or touch input is available for the display. For other brands, confirm capability in that manufacturer’s specifications.
2. Check the separate touch-data connection
Many external touch monitors need both a video connection and a USB connection from the monitor to the computer. The video cable can carry a picture while touch input fails because the separate USB touch-data link is disconnected.
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- Reseat the touch-data cable at both ends and use the recommended port.
- If the cable is missing or damaged, verify the connector types and manual before buying a replacement; there is no universal cable specification established for all touchscreen monitors.
Dell’s published instruction for its touch-enabled monitors is: “For touch-enabled Dell monitors, verify that the USB cable is connected from the monitor to the computer to enable the touch screen feature.” Dell’s P2418HT instructions recommend the supplied USB cable and suggest reconnecting USB or power-cycling the monitor if the computer does not detect it. Those details are specific to that model, not a general rule for every monitor.
#1 Best Overall
- Multi-Touch Display: 21.5" Full HD with 10-point multi-touch capacity, suitable for any application that involves virtual keyboard or multi-touch functionality for business use
- Wide Viewing Angles: Stunningly wide 178 viewing angles and vivid, colorful displays with IPS panel technology
- Frameless Design: Frameless design makes it suitable for almost-seamless multi-display setups
- Eye Care Technology: ASUS Eye Care technology with flicker-free backlighting and blue light filter to minimize eye fatigue during extended use
- Flexible Connectivity Options: Flexible connectivity with HDMI and VGA ports for versatile device compatibility
3. Restart and inspect the screen
Save open work and restart the computer. If touch is intermittent or produces false touches, check for dirt, moisture, a screen protector, or another obstruction. These can interfere with input, but cleaning cannot restore a disconnected USB link or repair failed touch hardware.
Follow the monitor maker’s cleaning guidance. Dell’s general advice is to turn the device off, wipe with a clean soft microfiber cloth lightly dampened with water, and let the screen dry before reconnecting power. Avoid unsupported pens, tools, or cleaning methods.
Rank #2
- Full HD Frameless Display: 23.8-inch Full HD (1920 x 1080) frameless IPS panel with wide viewing angles
- Multi-Touch Capability: 10-point multi-touch capacity delivers a smooth and intuitive touch experience
- Extensive Connectivity Options: Extensive connectivity with USB-C with power delivery, HDMI, DisplayPort in and out for daisy-chain, Earphone jack and USB hub for the most flexibility
- Ergonomic Design: Ergonomic design with +35 -5 tilt, 180 swivel, 90 pivot and 130mm height adjustments for a comfortable viewing experience
- USB-C Power Delivery: USB-C port allows simple laptop docking for data transmission and video signal to the display, as well as up to 80W power delivery to the laptop via just one cable
4. Check the touchscreen device in Windows
- Open Device Manager and expand Human Interface Devices.
- Look for HID-compliant touch screen. If it is disabled, enable it.
- If it is present but touch still does not work, uninstall that device, then restart the computer so Windows can detect it again.
These are steps in Dell’s Windows troubleshooting guidance. On supported modern Windows versions, the touch driver is built in; avoid downloading an unverified “touchscreen driver” from a third-party site. If the problem began after an update and other checks point to an update issue, use the computer or monitor manufacturer’s support process for applicable Windows, chipset, or monitor updates.
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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteDell has also described a narrower case involving external desktop touch displays after a Windows 10 upgrade: a USB chipset driver may be involved, and reconnecting the upstream USB cable can help reveal whether HID devices appear. Treat that as a diagnostic for that specific scenario, not a universal explanation for current Windows versions.
Rank #3
- [10-Point Touchscreen Portable Monitor]: Portable screen compatible with Windows and MacOS systems. You can get touch function for your laptop by connecting via single full-featured Type-C interface. 𝐍𝐎𝐓𝐄: For Type-C 3.1 DP ALT-MODE or Thunderbolt 3/4 ports, please use the included USB-C to USB-C cable for power, video and touch. For devices without these ports, please use HDMI+power cable+USB-A to USB-C cable(If not connected, there is no touch functionality)
- [Get a Monitor Protective Sleeve]: The case is tailor-made for your portable laptop monitor, lightweight and durable, easy to carry, a perfect companion for your travel or daily commute, and can be easily put into your backpack. Adopts scratch-resistant and durable material, effectively reducing screen wear and tear and enhancing protection. Built-in 90° adjustable stand, multiple suitable viewing angles can be selected. Monitor arm can be used for more space-saving installation
- [FHD IPS Portable Display]: 15.6 inch 1080P portable screen for laptop adopts a real reliable IPS screen with a viewing angle of 178°. Compared with 1000:1 of other monitors, the contrast ratio is upgraded to 1200:1, combined with HDR technology, providing richer and more vivid colors and images. With low blue light and flicker-free functions, it ensures that you will not be tired when watching for a long time
- [Diverse and Durable Ports]: 2 full-function Type-C ports and 1 standard HDMI port, plug-in and unplug tested thousands of times, with wide compatibility and durability. Suitable for laptops, phones, tablets, PS, Xbox or Nintendo Switch. Brightness and volume can be quickly adjusted by upgraded 4-button or touch. NOTE: Some devices cannot support touch due to system protection. For example, PS3/4/5, Switch, X-box, Steam-Deck, Fire TV stick/cube and iPhone, iPad(It's NOT the monitor's problem)
- [NOTE]: ① If the display brightness or volume is low, please use a 15W or higher power adapter. (Adapter not included in the accessories). ②Provide a 30-day return policy and 18-month warranty (excluding external force damage). ③If you have any concerns, please let us know (shown on the back of the monitor)
5. Calibrate only if touch is detected but inaccurate
If touches register but the pointer lands away from your finger, check the USB connection first, then use the calibration controls available in your installed Windows version. Calibration settings and availability vary. Dell notes that Tablet PC Settings may not appear for an external display when its touchscreen USB cable is not attached.
If Windows does not detect a touch device at all, calibration is not the right first fix. Consult the monitor manual and Windows documentation for the applicable calibration steps.
Rank #4
- - 27 inch 2K high resolution display delivers sharp and detailed visuals for work and entertainment.
- - Enjoy vibrant colors and wide viewing angles on the 2K resolution panel for an immersive experience.
- - 100Hz refresh rate ensures smooth motion and reduced blur during gaming or fast paced content.
- - Responsive touchscreen allows intuitive interaction directly on the screen for enhanced productivity. Ideal for creative tasks, presentations, and interactive applications.
- - Versatile connectivity with HDMI, DisplayPort, and USB C ports for easy compatibility with various devices.
Choose the next check by symptom
| Symptom | First path to check | What it may indicate |
|---|---|---|
| Picture works, but there is no touch anywhere | Touch capability, monitor USB touch-data connection, and Windows HID device | A missing touch-data link or device-recognition problem |
| Touch is intermittent or false touches appear | Screen protector, moisture, dirt, or relevant peripheral interference | An obstruction or environmental issue may be involved |
| Touch registers in the wrong location | USB connection, then available calibration settings | An alignment issue is more plausible than total touch failure |
| Touch stopped after an operating-system update | Reconnect USB, inspect HID devices, and check manufacturer-supported chipset updates | An update-related USB or device-recognition issue is possible; the cited Dell guidance concerns a Windows 10 upgrade scenario |
When to contact the manufacturer or a repair provider
Use the exact monitor’s support page or manual if the touch device does not appear after you confirm touch capability and the USB connection, or if touch remains unresponsive after the Windows device check and restart. Seek manufacturer diagnostics or repair for physical or liquid damage, a diagnostic fault, or a model-appropriate troubleshooting sequence that has not resolved the issue. A factory reset or replacement panel should not be assumed necessary without model-specific diagnosis.
Quick Recap
Best Value
- High-resolution display: FYHXele 24 inch LED touch screen monitor has a resolution of FHD 1080P, bringing you amazing visual clarity. It is perfect for offices, meetings, multimedia entertainment, and games. The IPS display presents a 178° vision, you can get consistent colors no matter which angle.
- Sensitive touch: 24 Inch touch screen monitor uses a 10-point sensitive touch to improve your work efficiency. You can sensitively control the computer with a capacitive pen or finger. Supports 180° horizontal flip of the screen to adjust the suitable angle for work, reduce the burden on the spine.
- Smooth office and gaming experience: 24 inch touch screen monitor is a good helper for office, especially for illustrators, data analysts, teachers, etc., It is also an excellent gaming monitor. With a refresh rate of 100Hz, the display is smooth, and FreeSync eliminates the problem of stuttering and ghosting on the game screen.
- Reduce blue light and personalization: 24 inch touch screen monitor reduces blue light, protects your eyes, and reduces eye fatigue. This allows you to process documents, watch movies or play games for a long time more comfortably. Support VESA design, including wall mounting. (3.94''x3.94''/ 100mm X 100 mm)
- Multiple Ports: Equipped with HDMI port, DP port, USB port, you can connect multiple devices, improving your work efficiency and gaming fun. FYHXele monitor provides 24-hour professional after-sales service. Please get in touch with us if you find any damage, malfunction, or missing accessories.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
