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For common Windows glitches, a suspected malware infection, or a problem that needs another person’s help, the right free tool depends on what is wrong. Microsoft’s Get Help app guides local troubleshooting, Quick Assist connects you with a trusted remote helper, and Microsoft Defender Offline scans for malware outside the usual Windows session. None is a universal repair tool, and these tools are not evidence of personal testing or use.

Choose the tool that matches the problem

Tool Best fit Does someone else need to help? Remote access or boot media
Get Help Guided checks for common Windows issues No No remote access or boot media required
Quick Assist A problem that benefits from a trusted person seeing or controlling the PC Yes Remote connection; the recipient chooses whether to allow control
Microsoft Defender Offline Suspected malware that may need an offline scan No Can be launched in Windows Security; bootable media is an optional advanced route

Use Get Help for guided troubleshooting

Get Help includes troubleshooters for audio, Background Intelligent Transfer Service (BITS), printers, program compatibility, video playback, Windows Media Player, and Windows Update. Microsoft describes these troubleshooters as diagnostic tests that check system configuration and offer findings or suggestions. For Windows Update error codes, Microsoft says its troubleshooter may help resolve download and installation problems. See Microsoft’s Get Help and troubleshooting guidance and its Windows Update troubleshooter instructions.

Open the Get Help app from Start, then search for the issue or select the relevant troubleshooting topic. It is a sensible first stop for a narrow symptom such as audio not working or a printer problem. Its role is guided diagnosis—not a guarantee that it can repair hardware faults, every software failure, or damage caused by malware.

What’s actually slowing this PC down?

Pick the symptom - the matching free tool is one click away.

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Use Quick Assist when a trusted person needs to see the PC

Quick Assist is intended to let someone help with a computer problem remotely, including a family member or friend. Microsoft Learn says, “Quick Assist remains available for everyone who needs remote assistance,” in its Windows device recovery framework. Microsoft also describes how to solve PC problems remotely using Quick Assist.

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STREBITO Electronics Precision Screwdriver Sets 142-Piece with 120 Bits
  • 【Wide Application】This precision screwdriver set has 120 bits, complete with every driver bit you’ll need to tackle any repair or DIY project. In addition, this repair kit has 22 practical accessories, such as magnetizer, magnetic mat, ESD tweezers, suction cup, spudger, cleaning brush, etc. Whether you're a professional or a amateur, this toolkit has what you need to repair all cell phone, computer, laptops, SSD, iPad, game consoles, tablets, glasses, HVAC, sewing machine, etc
  • 【Humanized Design】This electronic screwdriver set has been professionally designed to maximize your repair capabilities. The screwdriver features a particle grip and rubberized, ergonomic handle with swivel top, provides a comfort grip and smoothly spinning. Magnetic bit holder transmits magnetism through the screwdriver bit, helping you handle tiny screws. And flexible extension shaft is useful for removing screw in tight spots
  • 【Magnetic Design】This professional tool set has 2 magnetic tools, help to save your energy and time. The 5.7*3.3" magnetic project mat can keep all tiny screws and parts organized, prevent from losing and messing up, make your repair work more efficient. Magnetizer demagnetizer tool helps strengthen the magnetism of the screwdriver tips to grab screws, or weaken it to avoid damage to your sensitive electronics
  • 【Organize & Portable】All screwdriver bits are stored in rubber bit holder which marked with type and size for fast recognizing. And the repair tools are held in a tear-resistant and shock-proof oxford bag, offering a whole protection and organized storage, no more worry about losing anything. The tool bag with nylon strap is light and handy, easy to carry out, or placed in the home, office, car, drawer and other places
  • 【Quality First】The precision bits are made of 60HRC Chromium-vanadium steel which is resist abrasion, oxidation and corrosion, sturdy and durable, ensure long time use. This computer tool kit is covered by our lifetime warranty. If you have any issues with the quality or usage, please don't hesitate to contact us

A remote session has a privacy and security trade-off: the helper may see the screen, and can control the PC if the person at the computer grants that permission. Only connect with someone you trust, review what permission the session requests, and do not approve control if you are not comfortable with it. Quick Assist is not the right choice when you do not want another person to view the screen or interact with the device.

Use Microsoft Defender Offline for suspected malware

If a malware infection is suspected, Microsoft recommends running a Windows Security virus scan. Defender Offline is the more targeted option when an offline scan is appropriate: it runs outside the normal Windows environment, which can help address threats that are difficult to scan while Windows is running. Microsoft says it can be started from Windows Security on Windows 10 version 1607 or newer and Windows 11. Follow Microsoft’s Microsoft Defender Offline guidance.

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iFixit Pro Tech Toolkit - Electronics, Smartphone, Computer & Tablet Repair Kit
  • The original electronics toolkit: Designed for computer, smartphone, tablet, and gaming repair, backed by thousands of free instructions.
  • Intentional selection: All the tools you need. A 64 precision bit driver set, tweezers, flex extension, opening tools, and anti-static wristband.
  • Secure design: Magnetic case and foam insert ensure secure storage and transportation. Additionally, the inside of the lid serves as a sorting/organization tray.
  • Lifetime Warranty: We'll replace anything that breaks, as long as you own it.

The usual route is through Windows Security; creating bootable media is an optional advanced method, not a prerequisite for starting the scan. Microsoft’s boot-media instructions call for a blank CD, DVD, or USB flash drive with at least 250 MB free. Do not treat that requirement as a recommendation that every household buy a drive.

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What to do if these tools do not fix the PC

Windows also offers recovery options such as uninstalling updates, System Restore, Reset this PC, and Command Prompt in the Windows Recovery Environment. These are escalation steps, not routine first moves: understand the data and configuration consequences of the option you choose, and back up important files when possible. Microsoft’s Windows recovery options page explains the available paths.

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SHOWPIN Precision Computer Screwdriver Kit: 122PCS Laptop Screwdriver Sets
  • 122 in 1 Precision Screwdriver Set: This precision screwdriver set contains 101 precision bits and 21 auxiliary tools—screwdriver handle, flexible shaft, extension rod, magnetizer, magnetic mat, spudgers, and more. It handles PC maintenance—RAM upgrades, SSD swaps, PC assembly—while also tackling teardowns and repairs of PS4, Xbox, other game consoles, drones, smartphones, tablets (battery and screen replacements), and other electronics. Rare and specialty bits are included for servicing specialized devices.
  • Maximize Repair Efficiency: Engineered for efficient repairs, the handle is ergonomically designed and non-slip, fitting comfortably in your hand and spinning smoothly. A 4.56-inch alloy-steel extension shaft offers high hardness and resists bending, while the spring-constructed flexible shaft flexes up to 180° to reach and turn tiny screws deep inside a chassis with ease.
  • Dual-Magnet Design: The kit includes two magnetic tools. A magnetizer boosts bit magnetism to pick up screws, and a magnetic mat holds and organizes every tiny screw you remove. Used together, they slash the risk of loss or mix-ups, keeping every teardown and reassembly neat and orderly.
  • Quality First: The bits are forged from Cr-V steel and heat-treated to 60 HRC for exceptional hardness, strength, and deformation resistance—ideal for long-term electronic repairs. Spare bits in the most common sizes are also included, so a lost tip never leaves you short, keeping the kit fully functional and extending its service life.
  • Compact Storage: Every component is neatly labeled and organized in the case—ready for home, office, or on-the-go use. This all-in-one kit saves money and eliminates service appointments. It’s the perfect household essential and an ideal gift for husbands, dads, sons, or friends who love electronics repair and DIY projects.
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Important: Windows 10 is no longer supported

Windows 10 support ended on October 14, 2025. Microsoft no longer provides free Windows Update software updates, technical assistance, or security fixes for that operating system. The tools above may still help diagnose or address a problem, but they do not restore Windows 10’s security support. See Microsoft’s Windows 10 end-of-support information.

Rank #4
iFixit Essential Electronics Toolkit - PC, Laptop, Phone Repair Kit
  • COMPLETE: This set contains a variety of tools - Besides various opening tools, it includes 16 precision bits (4 mm) and a precision screwdriver with a magnetic bit socket, knurled grip, and swivel top for easy operation.
  • STARTER SET: You want to replace a broken screen or battery in your smartphone? This toolkit provides the necessary tools for a basic electronic repair. Compatible with Apple, Samsung, Huawei, Sony and many more devices!
  • FUNCTIONAL: Thanks to the foam insert and magnetic closure of the case, tools, components and bits can be safely stored and transported. Additionally, the inside of the lid serves as a sorting tray.
  • MUST-HAVE: This tool-set was designed to repair any smartphone, game console, tablet, PC, etc. It also serves for most household DIY fixes.
  • IFIXIT QUALITY: These 16 precision-bits (4 mm) are made of high-quality S2 steel. The precisely machined bits fit properly into the screws and protect both the bit and the fasteners from damages.

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