Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

iTechGuides is reader-supported. When you buy through links on our site, we may earn an affiliate commission. As an Amazon Associate I earn from qualifying purchases. Learn more

When a link will not open, first identify whether the problem affects one link, one website, or every link—and note whether clicking does nothing, opens a blank tab, starts a download, or shows an error. That quick check helps distinguish a blocked pop-up or browser issue from a broken link, a connection problem, or a fault on the destination site.

First, identify what is failing

Before changing browser settings, click a link you know should work and observe what happens. A link that does nothing is a different symptom from a page that opens with an error, a blank tab, or an unexpected download.

  • One link fails, but other links work: The link may be broken, or the destination site may be unavailable.
  • Links to one website fail: The problem may be with that site, its cookies, or its security configuration.
  • Links to many websites fail: Check the device’s connection and browser state.
  • A link clicked in another app opens in the wrong place: Check which browser is set as the device’s default.

These comparisons narrow down the source without requiring you to reset the browser or weaken its security settings.

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

Check whether Chrome blocked a pop-up

If clicking a link appears to do nothing, look for Chrome’s blocked-pop-up indicator in the address bar. Some legitimate links open a destination in a separate window or tab, which Chrome blocks by default. If you trust the site and expected that pop-up, use Chrome’s site-specific permission controls to allow it for that site only. Avoid allowing pop-ups everywhere. Google’s Chrome instructions for blocking or allowing pop-ups describe the indicator and site-level exception.

#1 Best Overall
Amazon Basics 3-Button USB Wired Mouse with Responsive Tracking, Plug & Play, Compatible with Windows and Mac, Black
  • Computer mouse for easily navigating a computer interface; click, scroll, and more
  • USB-A wired connection; if existing device only supports USB-C, an additional adapter will be required
  • High-definition (1000 dpi) optical tracking ensures responsive cursor control for precise tracking and easy text selection
  • 3 buttons offer effortless fingertip control
  • Plug-and-go ready for instant use

Use the error message to guide the next step

If the browser displays an error, note its wording or code before changing settings. In Chrome, common codes point to different kinds of failures:

Error code What Chrome says it can indicate
ERR_NAME_NOT_RESOLVED The hostname does not exist or now resolves differently.
ERR_INTERNET_DISCONNECTED The device is not connected to the internet.
ERR_CONNECTION_TIMED_OUT The connection took too long; the connection may be slow or the site busy.
ERR_CONNECTION_RESET Something interrupted the connection. Possible factors include unstable connectivity, an outdated browser, a VPN, or security software.
ERR_NETWORK_CHANGED The device changed or lost its network connection while the page was loading.
ERR_CONNECTION_REFUSED The site refused the connection or access is blocked.
ERR_EMPTY_RESPONSE The page did not send data and may be down.

These are Chrome’s descriptions, not one-to-one diagnoses: a code can have more than one possible cause. Chrome’s error-message guide also covers redirect loops and secure-connection errors. A redirect loop can be related to cookies; a secure-connection error may reflect outdated security configuration on the site. Do not bypass a security warning just to reach a page.

Rank #2
Sale
Logitech M185 Compact Ambidextrous 2.4 GHz Wireless Mouse - Swift Grey
  • Compact Mouse: With a comfortable and contoured shape, this Logitech ambidextrous wireless mouse feels great in either right or left hand and is far superior to a touchpad
  • Durable and Reliable: This USB wireless mouse features a line-by-line scroll wheel, up to 1 year of battery life (2) thanks to a smart sleep mode function, and comes with the included AA battery
  • Universal Compatibility: Your Logitech mouse works with your Windows PC, Mac, or laptop, so no matter what type of computer you own today or buy tomorrow your mouse will be compatible
  • Plug and Play Simplicity: Just plug in the tiny nano USB receiver and start working in seconds with a strong, reliable connection to your wireless computer mouse up to 33 feet / 10 m (5)
  • Better than touchpad: Get more done by adding M185 to your laptop; according to a recent study, laptop users who chose this mouse over a touchpad were 50% more productive (3) and worked 30% faster (4)

Check the internet connection and compare

  1. Open a website you know usually works. If several sites fail, check whether the device is connected to Wi-Fi or mobile data.
  2. If possible, open the same destination in another browser. If it works there, the issue may be specific to the original browser.
  3. If another network is available, try it. If the destination works on a different network, the problem may be tied to the original connection.

Each comparison helps separate a link or site problem from a browser or network problem. Chrome’s page-loading troubleshooting guidance also starts by checking the internet connection.

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.

Test Chrome’s browser state before clearing data

Try opening the page in an Incognito window. If it works there, browser state—such as an extension or stored site data—may be involved. Incognito is a comparison, not a fix by itself; review what is different before removing data.

Rank #3
Sale
Logitech B100 Ambidextrous Wired Mouse - Black
  • A comfortable, ambidextrous shape feels good in either hand, so you feel more comfortable as you work-even at the end of the day
  • With 800 dpi sensitivity, you'll get precise cursor control so you can edit documents and navigate the Web more efficiently
  • Side-to-side scrolling plus zoom lets you instantly zoom in or out and scroll horizontally and vertically; perfect for working with spreadsheets and presentations.
  • Zero setup with flexible connectivity means you just plug it into your USB or PS/2 port-it works right out of the box
  • This mouse is built by Logitech-the mouse experts; it comes with the quality and design we've built into more than a billion mice, more than any other manufacturer
  • Review extensions and temporarily turn off a relevant extension to see whether the page changes.
  • Close tabs you do not need if Chrome is low on available memory, then try again.
  • Restart Chrome and check whether it needs an update.
  • Clear cache or cookies only when the symptom points to stored data or other checks have not helped.

Clearing cookies can sign you out of websites and remove site-specific stored preferences. It is not a harmless first step, and it is not necessary for every link problem. Google lists Incognito, cache and cookie removal, extension checks, freeing memory, restarting, updating Chrome, and checking for unwanted software among its troubleshooting steps.

Check which browser receives links from other apps

If a link clicked in email, a document, or another app opens in an unexpected browser—or seems not to open—check the device’s default-browser setting. Google states, “When you set Chrome as your default browser, links open automatically in Chrome.” The setting is managed through the operating system and differs by platform; use Google’s instructions for setting Chrome as the default browser on a computer or its platform-specific default-browser help.

Rank #4
Sale
Lenovo 100 Wired USB Computer Mouse for PC, Laptop, Computer with Windows - Full-Size - Ambidextrous Design - 3 Buttons - Red Optical Sensor – Black
  • Slim and Comfortable Design: The Lenovo 100 Wired USB Mouse boasts a slim grip full-size mouse with an ambidextrous design, ensuring a comfortable fit in your hand, whether you're left or right-handed.
  • Built to Last: Rest assured about durability with the Lenovo 100 Wired USB Mouse. It's engineered for a 3 million clicks button life, delivering long-lasting performance that stands the test of time.
  • Reliable Wired Connection: Enjoy an easy and reliable connection to your PC via a 1.7-meter USB-A cable. No need to worry about signal drop-offs or battery replacements; this mouse is always ready for action.
  • Precision and Smooth Movement: The Lenovo 100 Wired USB Mouse offers precise movement with its 1000 DPI resolution and red optical sensor. Glide smoothly from window to window, ensuring accurate and efficient navigation.
  • Plug-and-Play Convenience: This hassle-free mouse is designed for productivity. It features a straightforward plug-and-play connection to PCs with a USB-A cable, making it a practical choice for users seeking a reliable and efficient pointing device.

When the destination site is likely responsible

If other websites load normally but one destination does not, the site or the specific link may be at fault. Check whether the address is mistyped, try the site’s homepage and navigate to the page from there, or try again later if the site may be down. Chrome’s guidance notes that a site may be the cause when other sites open normally. Redirect-loop errors can involve cookies, while secure-connection errors can point to the site’s security configuration. Do not disable browser protections or proceed past a security warning to force the page to load.

Special offer. See more information about Outbyte and uninstall instructions. Please review EULA and Privacy policy.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Support on Ko-Fi

Investigate suspicious browser changes carefully

Unexpected redirects, unwanted extensions or toolbars that return after removal, and browser settings changing without permission can be signs of unwanted software. If you notice these behaviors, consult Google’s guidance for removing unwanted ads, pop-ups, and malware and use trusted security tools for your device. Do not install an unfamiliar utility simply because a link failed to open.

Quick Recap

Bestseller No. 1
Amazon Basics 3-Button USB Wired Mouse with Responsive Tracking, Plug & Play, Compatible with Windows and Mac, Black
Amazon Basics 3-Button USB Wired Mouse with Responsive Tracking, Plug & Play, Compatible with Windows and Mac, Black
Computer mouse for easily navigating a computer interface; click, scroll, and more; 3 buttons offer effortless fingertip control
$9.70
SaleBestseller No. 2
Logitech M185 Compact Ambidextrous 2.4 GHz Wireless Mouse - Swift Grey
Logitech M185 Compact Ambidextrous 2.4 GHz Wireless Mouse - Swift Grey
Product carbon footprint: 3.97 kg CO2e; Contoured shape: Gives you more comfort and control
$14.85
SaleBestseller No. 3
Logitech B100 Ambidextrous Wired Mouse - Black
Logitech B100 Ambidextrous Wired Mouse - Black
Product carbon footprint: 1.73 kg CO2e
$6.99
Best Value
Sale
Acer Wireless Mouse for Laptop, 2.4GHz Computer Mouse 3 Adjustable 1600 DPI
  • 【Plug and Play for Home/Office/School】The wireless computer mouse features 2.4GHz connectivity, delivering a stable, interference-free connection up to 32ft. Designed for 𝐦𝐞𝐝𝐢𝐮𝐦 𝐭𝐨 𝐥𝐚𝐫𝐠𝐞 𝐬𝐢𝐳𝐞𝐝 𝐡𝐚𝐧𝐝𝐬, it ensures comfortable use all day. Simply plug in the USB-A receiver for instant pairing—no drivers needed. 📌📌 If the mouse isn’t suitable, place the USB receiver in the battery compartment and return both.
  • 【3 Levels Adjustable DPI】This travel USB mouse offers 3 adjustable DPI settings (800, 1200, 1600), allowing you to customize sensitivity for precise design work. Effortlessly switch to match your task and elevate your productivity. 📌 Please remove the film at the bottom of the mouse before use.
  • 【Effortless Browsing】Equipped with forward and backward buttons, this computer mice streamlines your workflow, making it easy to navigate through web pages and files with a simple click. 📌Side button does not work on Mac.
  • 【Visible Indicator Light】 The pc mouse features a visual indicator for DPI levels and low battery alerts. The red light flashes once for 800 DPI, twice for 1200 DPI, and three times for 1600 DPI. When the battery level is below 10%, the light flashes red until the mouse is completely out of power.
  • 【Click to Wake】With smart sleep mode, it saves power by standby after 10 inactive minutes, just 2-3 clicks to wake. This efficient design delivers 3x longer battery life than motion-wake mice. Engineered for durability, its buttons and scroll wheel are tested for 10 million clicks, ensuring long-term reliability and consistent performance.

Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.