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Stop following advice that could hurt you or anyone else, and do not keep prompting the tool to justify it. If there is immediate danger or a mental-health crisis, contact human emergency or crisis support now. In the United States, call or text 988 for immediate crisis help; call 911 or go to the nearest emergency department when someone is in immediate danger. Elsewhere, use your local emergency number and crisis service.
For advice that is concerning but not urgent, save what the tool said, discuss it with a qualified mental-health professional or your healthcare team, review what personal information you shared, and use the product’s own safety, privacy, reporting, and deletion controls. An AI response can sound confident while being wrong; it is not a diagnosis or a substitute for care.
First, decide whether the situation is urgent
The right response depends on whether anyone could be harmed soon. Use this two-track decision before doing anything else with the tool.
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| Situation | What to do now | Why |
|---|---|---|
| The response encourages harm to you, another person, or any living thing; someone may act on it; or there is an immediate safety risk | Stop using the advice and contact human crisis or emergency support. In the United States, call or text 988 for crisis help; call 911 or go to an emergency department for immediate danger. | AI is not reliable crisis care and should not be the sole support during an emergency. |
| The response is inaccurate, alarming, or destabilizing but no one is in immediate danger | Do not act on it. Keep a copy, verify it with a qualified professional, review privacy settings, and report the response through the service’s available channels. | A clinician can interpret the advice in the context of symptoms, history, medications, and an existing care plan. |
If you are outside the United States, contact your country’s emergency number or crisis service. Do not assume that 988 or 911 works in your location.
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When the advice points toward harm
Use the harm signal as a stop sign
The American Psychological Association’s 2026 consumer guide says that advice pointing toward harm to yourself, others, or anything living is a clear signal to step away. Do not follow the instruction, test it, or continue prompting the system to validate it. A chatbot’s fluent explanation does not make a dangerous recommendation safe.
Move away from the screen and tell a trusted person what happened if doing so is safe. If another person may be at risk, do not rely on the chatbot to manage the situation; involve appropriate human professionals.
Get live help for immediate danger
For a life-threatening situation in the United States, call 911 or go to the nearest emergency department. For immediate emotional crisis support, call or text 988. The National Institute of Mental Health’s suicide-prevention guidance also recommends connecting a person at risk with 988, trusted people, and mental-health professionals.
Tell the responder plainly what is happening, whether there is a plan or access to means, and whether anyone is in immediate danger. If speaking is difficult, show the message or conversation to a trusted person who can help make the call. Follow the responder’s instructions rather than returning to the AI tool for reassurance.
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When the advice is wrong but not an emergency
Pause before making a decision
Do not make a major decision about treatment, medication, relationships, employment, housing, or personal safety solely because a chatbot suggested it. AI systems can infer the wrong context, miss crucial history, or produce a plausible-sounding answer with serious errors. The World Health Organization warned in 2023 that large language models can generate responses that appear authoritative and plausible but may be completely incorrect or contain serious errors, especially for health-related questions.
Ask a qualified professional to contextualize it
Show the exact response to a licensed mental-health professional, primary-care clinician, or healthcare team. Include the prompt you used and any follow-up messages, because a short excerpt may hide the assumptions that shaped the answer. Ask:
- Which parts, if any, are consistent with my symptoms and history?
- Could this conflict with my diagnosis, medication, therapy, or safety plan?
- What should I do instead, and what warning signs require urgent help?
The APA advises against using generative AI chatbots or wellness apps to diagnose mental or medical conditions or interpret psychological tests. A professional can assess information the tool cannot reliably verify, such as changes over time, medical causes, substance use, trauma history, and risks that require immediate intervention.
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Do not use repeated prompting as a second opinion
Asking the same tool for a different answer can create the impression of confirmation without adding clinical evidence. If a response feels destabilizing, stop the conversation and use a human source. A second chatbot is not a substitute for an independent professional assessment.
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Document what happened without exposing more data
Save a useful record
Preserve the date, the tool’s name and version if shown, your prompt, the complete response, and any links or safety notices displayed. A screenshot or exported transcript can help a clinician or the provider understand the sequence. Record what effect the response had on you, including confusion, panic, or a change in behavior.
Redact information that is not needed for a complaint or clinical discussion. Do not post another person’s private details publicly just to illustrate the failure.
Separate the tool’s claim from verified facts
Mark statements as “AI-generated,” “confirmed by a clinician,” or “not checked.” This prevents an unverified suggestion from being copied into a care record as though it were a diagnosis or professional recommendation. If the tool cited studies, check those references with a professional; a citation-looking passage is not proof that the underlying claim is correct.
Review privacy before sharing anything else
Check the policy and in-app controls
The APA cautions that a chatbot may store or share sensitive or personal information. Open the product’s privacy policy and settings before adding more details. Look for controls governing conversation history, model training, personalization, human review, account access, connected services, and deletion.
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Use the minimum information needed to ask a general question. Avoid names, addresses, contact details, precise dates of trauma, identifying details about family members, photographs, medical-record numbers, and any other information that is not necessary for the next safe step. If you need professional help, give the clinician the full context privately rather than enriching the chatbot’s profile.
Consider who else could access the account
Check whether the conversation is shared through a family account, workplace device, browser history, cloud backup, or an integration with another service. Change the account password and enable available multi-factor authentication if you suspect unauthorized access. These steps protect the record; they do not erase copies that the provider or an integrated service may already retain.
Report the harmful or inaccurate response
Use the product’s own route
Look in the tool’s help center, conversation menu, safety notice, privacy page, and account settings for “Report,” “Safety,” “Feedback,” or “Delete.” Follow the provider’s instructions and include the exact transcript, date, model or feature name, and why the output was unsafe or inaccurate. State whether anyone acted on it or faced imminent risk, without including unnecessary personal information.
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Request deletion carefully
If you want the conversation removed, use the account’s deletion control or the provider’s documented privacy request process. Read what the service says about backups, legal retention, de-identification, and connected processors. Deleting a visible chat may not instantly remove every copy, and a provider may require identity verification. Keep the evidence you need for a clinician or safety report before submitting a deletion request, then remove local copies you no longer need.
Understand the limits of general regulatory guidance
The Federal Trade Commission’s Health Breach Notification Rule explains obligations for businesses that fall within its scope, with amendments effective July 29, 2024. Whether a particular wellbeing chatbot is covered depends on the entity and data involved. That rule does not create one universal consumer reporting form or establish that every chatbot is subject to the same requirements. Avoid assuming a legal remedy without product- and jurisdiction-specific advice.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How to judge a wellbeing tool after the incident
If you continue using a service, evaluate its safeguards rather than its conversational style. The FDA’s design principles for AI transparency in mental health and emotional wellbeing describe useful questions for consumers as well as designers:
- Does the service clearly say that it is AI rather than a human?
- Does it state that it is not for crisis use and does not diagnose or treat?
- Does it explain its role, limits, and the kinds of questions it cannot answer safely?
- Does it direct high-risk prompts to human-led crisis services?
- Can you find understandable privacy controls and a way to report safety problems?
These principles are safeguards to look for, not proof that a product is clinically effective, approved, or safe for every person. The NIMH recommends checking what to do if symptoms worsen or an emergency occurs, whether trained-professional contact is available, the developer’s credentials, and the evidence behind the tool. NIMH has not developed or endorsed mental-health apps, so an app’s claim of being “recommended” should be checked rather than assumed.
A practical sequence you can follow
- Stop. Do not follow or repeatedly validate advice that could cause harm.
- Check immediate safety. If there is danger or a crisis, contact human emergency or crisis support; in the United States use 988 for crisis support and 911 or an emergency department for immediate danger.
- Tell a person. Contact a trusted person and a qualified mental-health professional when it is safe to do so.
- Preserve the record. Save the complete prompt and response, while redacting unnecessary identifiers.
- Verify. Ask a clinician how the advice fits your circumstances and care plan.
- Protect privacy. Review settings and policies before entering more sensitive information.
- Report and delete. Use the named service’s safety, feedback, privacy, and account controls, understanding that procedures vary.
- Reassess the tool. If it does not disclose limits, offer human escalation, or provide clear privacy and reporting controls, stop using it for mental-health decisions.
What not to do
- Do not treat a confident tone, a long explanation, or a citation as evidence of clinical accuracy.
- Do not ask the chatbot to diagnose you, interpret a psychological test, or replace a licensed provider.
- Do not delay emergency help while waiting for the tool to produce a safer answer.
- Do not paste additional identifying information merely to obtain a more personalized response.
- Do not assume that deleting a chat removes all provider, backup, or third-party copies.
Frequently Asked Questions
Should I keep using the chatbot to see whether it corrects itself?
No. If the response is harmful or destabilizing, stop the conversation. Repeated prompts can create an illusion of confirmation; use crisis support or a qualified professional instead.
What should I bring to a therapist or doctor after an AI gives bad advice?
Bring the complete transcript or screenshots, the date, your prompt, the tool’s name or version if shown, and a short description of how the response affected you. Remove unrelated identifying details.
Does deleting the conversation guarantee that it is gone?
Not necessarily. Check the provider’s policy for backups, retention, de-identification, and connected processors. A visible chat deletion may not erase every copy immediately.
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