The Tool Desk
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Stop using the suspect device for crypto or other sensitive logins. Disconnect it from the network if you can, switch to a different trusted device, and assume any recovery phrase or private key entered on the infected device is compromised. From the trusted device, move remaining assets to a newly created wallet, revoke suspicious token approvals, secure linked accounts, and only then clean the infected computer or phone. Blockchain transfers generally cannot be reversed, so speed and correct triage matter.
Do this first: contain the incident
Spyware can capture what you type, including a wallet recovery phrase, private key, password, or one-time code. The Federal Trade Commission advises stopping logins involving usernames, passwords, or other sensitive information on a device that may contain malware. If infection is possible, disconnect the device from the internet and do the response work elsewhere: FTC malware guidance.
- Stop entering secrets on the suspect device. Do not open the wallet, approve a transaction, change a password, or type a recovery phrase there. Avoid copying secrets to its clipboard as well.
- Separate it from networks. Turn off Wi-Fi and Bluetooth or unplug Ethernet if you suspect active malware. Do not reconnect it merely to check whether the wallet still looks normal.
- Choose a trusted device. Use a phone or computer that was not exposed, is updated, and is obtained from a source you trust. Access wallet and account websites by typing their official addresses or using the provider’s official app, not links in unsolicited messages.
- Record what happened without exposing more data. Note when you installed the software, which wallet or extension was open, which accounts were used, and any unfamiliar transactions or approval prompts. Do not save a recovery phrase or private key in this incident log.
Identify which kind of access was exposed
The remedy depends on whether spyware could have obtained a signing secret, merely tricked you into granting a token allowance, or reached an account that controls an embedded wallet. Use this triage before choosing an action.
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| What may have happened | What the attacker could control | Priority response |
|---|---|---|
| Recovery phrase or private key was typed, displayed, photographed, or stored on the suspect device | The wallet itself, including the ability to sign transactions | Create a new wallet with a new phrase on a trusted device and transfer remaining assets. Stop using the old phrase. |
| You approved a suspicious contract, but the phrase and private key stayed private | The tokens covered by the approval, subject to the permission’s scope | Revoke the suspicious approval through the wallet or a trusted chain-specific approval tool. Take the new-wallet path if key exposure is uncertain. |
| An embedded wallet was accessed through an email, Google, Apple, or passkey identity | The identity account and the wallet access tied to it | Secure that identity account, end unknown sessions, and use the provider’s supported export or migration process. |
| An exchange or custodial account was accessed | Assets and settings held by that provider | Use the provider’s official app or website immediately, change credentials, end sessions, and contact its security team. |
These categories can overlap. For example, spyware may steal a password and a phrase, or an approval scam may occur while the device is also infected. When you cannot establish that the phrase and private key remained secret, treat them as compromised rather than relying on a password or wallet-PIN change.
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If a recovery phrase or private key may have leaked
A recovery phrase is the master secret for a seed-phrase wallet. A private key controls an individual account. Once either may have been copied, it is no longer safe to keep using that wallet, even if no unauthorized transaction is visible yet. Kraken’s guidance is to create a new wallet on a secure device, transfer the remaining assets, and stop using the compromised phrase: Kraken Support.
- Install or open the wallet software only on the trusted device. Obtain it through the wallet’s official site or the device’s verified app store. Check the domain and publisher before proceeding.
- Create a completely new wallet. Generate a new recovery phrase. Do not reuse any word, phrase, private key, backup file, screenshot, or password from the old wallet.
- Protect the new phrase offline. Follow the wallet’s backup instructions and keep the phrase away from the infected device, cloud notes, email, messaging apps, photos, and websites. Never enter it into a form offered by an unsolicited helper.
- Verify the new receiving address on the trusted device. Use the wallet’s own display and confirmation screens. Do not trust an address copied from a message or an unfamiliar browser page.
- Transfer remaining assets from the old wallet. Send them to the new wallet as soon as practical. Review each destination and network carefully before confirming. If the old wallet shows a new outgoing transaction, prioritize moving what remains and preserve the transaction hash.
- Retire the old wallet. Remove it from regular use and do not import its phrase into the new wallet. Changing an app PIN or password does not repair an exposed phrase.
The European Supervisory Authorities’ 2025 crypto-fraud factsheet states: “If your wallet is compromised, immediately transfer your remaining assets to a new secure wallet.” A new wallet limits future signing authority; it cannot undo a transfer that has already been confirmed on-chain.
If you only approved a suspicious token contract
A token approval is a permission that can allow a smart contract to spend a specified token from your address. Ethereum.org explains that a malicious approval may continue spending approved tokens after the original transaction and recommends revoking suspicious permissions through a wallet or trusted chain-specific approval tool: Ethereum.org scam help and reporting.
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- Use a trusted device and the wallet’s official interface. Locate the wallet’s connected-app, permissions, or token-approval view, or use a reputable approval checker for the specific network.
- Identify the suspicious contract. Match the contract address and token to the transaction you remember. Do not approve a second transaction just because a pop-up claims it is a “security” or “recovery” step.
- Revoke the permission. Confirm the revocation transaction in the wallet. A revocation is itself an on-chain transaction and may require the network’s transaction fee; the wallet should show the network and destination before you sign.
- Check other networks and tokens. Approvals are network-specific. Review each network where the wallet was used rather than assuming one revocation covers every chain.
Revoking an approval does not make a leaked recovery phrase or private key safe. If spyware could have seen either secret, create a fresh wallet and move assets as described above. If an attacker has already transferred tokens, revocation cannot reverse that confirmed transfer.
If the wallet is embedded in another account
Some services create an embedded wallet that users reach through an identity account instead of directly entering a seed phrase. In that case, securing the login identity is as important as reviewing wallet activity.
Secure the identity account
- From the trusted device, change the password for the linked email, Google, Apple, or passkey account using the provider’s official settings.
- Use a unique password that is not reused elsewhere.
- Enable two-factor authentication where the provider supports it.
- Sign out unknown sessions, remove unfamiliar recovery methods, and review recently added devices or applications.
- Check the embedded-wallet provider’s security page for its supported key-export, recovery, or migration procedure. Follow that process rather than importing secrets into an unrelated app.
Because embedded-wallet designs differ, the provider may be able to suspend access, rotate a key, or help migrate assets. Contact it through the official app or website, not through a social-media account or an unsolicited “support” message.
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Protect exchanges and other linked accounts
Spyware may have captured credentials even when a self-custody wallet phrase was never entered. On the trusted device, change exposed passwords, make each password unique, enable two-factor authentication, and end sessions you do not recognize. Review API keys, withdrawal addresses, connected applications, and security notifications where the service provides those controls.
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Clean the infected computer or phone only after funds are protected
Wallet migration and account protection come before device cleanup. The FTC recommends updating or obtaining legitimate security software, scanning for malware, and removing detected threats. Its guidance is available at Malware: How To Protect Against, Detect, and Remove It.
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- Keep the device offline while you arrange the cleanup if practical.
- Use the operating system’s supported update and recovery tools and legitimate security software from a trusted source.
- Run a full scan and remove or quarantine what it detects. Follow the security software’s restart instructions.
- Uninstall the suspicious wallet, browser extension, installer, or remote-access tool. Do not reopen it to test whether it still works.
- If malware remains, the device behaves strangely, or you cannot establish that it is clean, ask the device maker or a trusted technical professional for help. Consider a supported reset or reinstall only after preserving needed evidence and confirming you can restore the device without exposing wallet secrets.
A scan cannot reverse an on-chain transfer, recover a stolen phrase, or turn the old phrase back into a secret. Do not restore a wallet’s old backup onto the cleaned device merely to see whether the balance remains.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Preserve evidence and report the incident
Save transaction hashes, wallet addresses, contract addresses, timestamps, screenshots that do not contain secrets, installer names, domain names, email headers, and relevant messages. Keep the original files where safe, and record events in chronological order. This information helps a provider, investigator, or regulator distinguish an approval from a signed transfer.
- Contact the wallet, exchange, or embedded-wallet provider through its official site or app.
- Report fraud to the appropriate police or law-enforcement body and to the financial regulator for your country or region.
- Tell people who may have received a suspicious message from your compromised accounts, but do not publish your recovery phrase, private key, authentication codes, or full personal data.
Do not pay anyone who contacts you promising guaranteed recovery. Ethereum.org says fee-based claims to recover funds are almost certainly a second scam, and the European authorities warn about “recovery-room” fraud. Legitimate providers will not need your recovery phrase or private key to investigate a transaction.
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What you do—and do not—need to buy
The immediate response does not require buying a hardware wallet, replacement computer, security key, or seed-phrase accessory. The essential actions are creating a fresh wallet on a trusted device, moving remaining assets, revoking approvals when appropriate, securing accounts, and removing malware. A physical wallet device does not clean spyware and cannot protect a phrase that was already entered on an infected device.
Legitimate malware-scanning software or a trusted cleanup service may be useful during device remediation, but it follows—not delays—the wallet and account steps. No cleanup product can recover crypto or reverse a confirmed blockchain transfer.
Quick Recap
A practical decision checklist
- Phrase or private key possibly exposed: use a trusted device, create a new wallet, transfer what remains, and retire the old phrase.
- Only a suspicious approval confirmed: revoke the permission on each affected network; use the fresh-wallet path if you cannot prove the signing secret stayed private.
- Embedded wallet or account login exposed: secure the linked identity account, end unknown sessions, and follow the provider’s migration or key-export process.
- Unauthorized transfer already confirmed: preserve the hash and addresses, contact the provider and authorities, and ignore paid recovery promises; do not expect a blockchain reversal.
- Device still appears infected: keep it away from sensitive logins and obtain professional or manufacturer-supported cleanup.
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