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Close the page and stop interacting with it. A click alone does not prove that your wallet or funds were compromised, but the risk changes immediately if you connected a wallet, signed a message or transaction, approved token access, entered a recovery phrase or private key, installed software, or see activity you do not recognize. Do not enter your recovery phrase again, and do not trust anyone who contacts you unexpectedly claiming they can recover your funds.
Do these things in the first few minutes
- Close the phishing page. Do not click its buttons, connect a wallet, sign a message, approve a transaction, or follow a “support” link from the page.
- Do not enter or share secrets. Your recovery phrase, private key, wallet password, two-factor code, and remote-access approval should never be given to a website or an unsolicited helper.
- Write down what happened. Record the URL, time, wallet address, chain, prompts you saw, transactions you approved, and any files or browser extensions that appeared. Take screenshots without revisiting the page.
- Use the wallet’s official app or website reached independently. Do not use a bookmark, message link, pop-up, or phone number supplied by the suspicious account.
The correct response depends on the interaction that followed the click. Use this distinction rather than assuming that every phishing click has the same outcome.
Identify the interaction that occurred
| What happened | What it can expose or authorize | Immediate priority |
|---|---|---|
| Only opened the page | No wallet permission is established by the click alone; a download or credential entry changes the assessment. | Close it, check downloads and extensions, and do not return. |
| Connected a wallet | The site may see a public address, balances, and on-chain activity. | Disconnect the site in the wallet’s settings; separately check token allowances. |
| Signed a message or transaction | You may have authorized an action, depending on what the signature or transaction contained. | Review wallet activity and the chain’s official explorer; investigate unfamiliar approvals or transfers. |
| Approved token spending | The approved contract may interact with the specified token allowance. | Inspect and revoke the allowance, understanding that revocation is an on-chain transaction. |
| Entered a recovery phrase or private key | Anyone who obtained it can control accounts created from it. | Treat the wallet as compromised and migrate to a newly created wallet. |
| Installed a fake wallet, extension, or other software | Malware may capture passwords, phrases, or future wallet activity. | Stop using that device for wallet operations and follow the provider’s incident guidance from a clean environment. |
| See an unauthorized transfer | Funds may already have moved; blockchain transfers generally cannot be reversed. | Secure any remaining assets if it is safe, then report the incident through official channels. |
If you only opened the phishing page
Opening a page by itself is not proof that a wallet was compromised. The available wallet guidance identifies malicious sites, disclosed recovery phrases, unlimited smart-contract access, and fake extensions as compromise routes; it does not establish that merely viewing a page transfers assets.
Do not click the page again to “check” it. Review the browser’s download list and installed extensions. If an unexpected file downloaded, do not open it. If you installed or ran anything, treat the device branch below as relevant. If you typed a password, email address, or other credential into the page, change that credential from a trusted device and check for unfamiliar account sessions.
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Open your wallet only through its normal application or a site address you type yourself. Check recent activity for transactions you do not recognize. The absence of a suspicious transaction does not make an unknown extension or disclosed secret safe; investigate those separately.
If you connected your wallet but did not sign anything
A connection is not the same as a token approval. Coinbase explains that a connected decentralized application can see your public key, balances, and activity, while an allowance gives a contract permission to interact with specified tokens.
Disconnect the site
In the wallet’s official interface, open the connected-sites or permissions area and remove the suspicious site. Labels differ among wallets and chains, so use the provider’s current help instructions rather than copying a menu path from a message.
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Check allowances separately
Disconnecting a site does not automatically revoke an allowance that was already granted. Review token approvals for the affected address on the relevant chain. If you find an approval you did not intend to give, revoke it through the wallet’s supported controls or a reputable approval-revocation tool. Coinbase names revoke.cash as one option when its own app cannot revoke an approval. Verify the tool’s address independently and read every transaction before signing it.
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If you signed a message, transaction, or approval
Open the wallet’s official activity view and compare it with the chain’s official block explorer, reached independently. Look for a transfer, contract interaction, permit, or token approval that you did not understand. A plain-looking signature can still authorize an action when it is a structured message or permit, so do not judge it solely by the short text shown in a popup.
When a token allowance was granted
Identify the token, spender contract, chain, and allowance amount. Revoke only the suspicious permission, and confirm the network and fee before signing the revocation transaction. Revocation may require a network fee. A revocation prevents future use of that allowance; it does not return tokens that were already transferred.
When a transaction is pending
Do not sign additional “fix,” “cancel,” or “verification” prompts supplied by the phishing account. Use the wallet and chain documentation to understand whether a pending transaction can be replaced, and inspect the destination and contract before approving anything else.
If you entered a recovery phrase or private key
Treat every account created from that phrase as compromised. Ledger’s guidance states that anyone with the recovery phrase has full access to the associated accounts. Do not try to protect the old wallet by changing its password: the phrase, not the app password, is the controlling secret.
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- From another browser profile, a second device, or another clean environment, create a completely new wallet with a new recovery phrase.
- Store the new phrase offline exactly as your wallet provider instructs. Never photograph it, paste it into cloud notes, or type it into a website.
- Check the old accounts and move remaining assets to the new wallet only if you can do so safely.
- Stop using the old wallet and every account derived from the exposed phrase.
- Report the scam through the wallet provider’s official channel and preserve transaction records for any exchange, law-enforcement, or insurance report.
MetaMask gives similar guidance: create the replacement wallet separately, move what remains when possible, and abandon the accounts associated with the compromised phrase. If a sweeper is watching the address and instantly taking incoming funds, do not send additional ETH or other tokens to pay gas; that can simply provide more funds for the attacker.
If you installed a fake wallet or extension
Stop using the affected installation for wallet access. Do not enter a new recovery phrase into it, and do not create a replacement wallet on a device you suspect is recording keystrokes. Use a clean device or a fresh browser profile for the migration steps, then follow the wallet vendor’s official instructions for removing the malicious software and securing related accounts.
If the same device was used for email, exchange, or password-manager accounts, review those accounts from the clean environment. Change credentials that may have been exposed and check for unfamiliar sessions or new two-factor devices. Do not download a “security tool” offered by the phishing account; obtain software only from its official publisher.
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If you see an unauthorized transaction
Check the transaction hash, destination address, token, and timestamp in the chain’s official explorer. MetaMask states: “Unfortunately, transactions cannot be reversed, nor missing funds restored.” A wallet provider cannot undo a completed blockchain transfer.
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If assets remain, move them to the newly created wallet only when you are confident the device and signing environment are safe. If a sweeper may be active, follow the warning above and do not fund the compromised address merely to pay gas. Secure other accounts that used the same password or device, but do not keep experimenting with the drained wallet.
Save the explorer links, screenshots, phishing URL, messages, and contract addresses. These records help the wallet provider, an exchange, or law enforcement understand the incident even when the transfer cannot be reversed.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.How to contact legitimate support
Navigate to support from the wallet vendor’s official website or application. Never reply to an unsolicited direct message, phone call, text, or email that offers urgent help.
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Unexpected airdrops and dust tokens
If the phishing link arrived through an unsolicited token or NFT, leave that asset untouched. Coinbase advises not interacting with unexpected dust or with URLs embedded in an airdropped token. Do not approve, swap, transfer, or visit the token’s linked site merely to discover what it is. Use your wallet’s hiding or spam-reporting feature if available, without signing a transaction.
What a hardware wallet can and cannot do
A hardware wallet, phrase backup, or computer-security product may improve future security, but none can undo a click, revoke an on-chain authorization by itself, reverse a completed transfer, or recover stolen funds. The remedy must match the event: disconnect a connection, revoke an allowance, replace a disclosed wallet, isolate a compromised device, or report an unauthorized transfer.
When you are unsure which branch applies
Assume the most serious confirmed event, not the most reassuring interpretation. Check whether a wallet popup appeared, whether you signed anything, whether a token approval is recorded, whether a phrase or key was entered, whether software was installed, and whether the address shows unexplained activity. Use only the wallet provider’s current official guidance for interface-specific actions, because menus, chains, and support routes change.
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