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Stop before acting. Treat a chatbot answer as an unverified suggestion, not an instruction—especially when it concerns health, medication, personal safety, money, legal rights, or another high-consequence decision. If anyone may be in immediate danger, stop chatting and contact live emergency or crisis help. Otherwise, isolate the claims, check the original sources, and ask a qualified human or relevant authority to verify them. Avoid adding sensitive personal information while you investigate, and preserve the exchange if a regulator or platform report may be appropriate.
First, decide whether the situation is urgent
The seriousness of a wrong answer matters more than how polished it sounds. NIST’s AI Risk Management Framework says risks that could cause serious injury or death deserve the most urgent prioritization and the most thorough risk management; that is a risk-management principle, not a substitute for an emergency protocol (NIST AI Risk Management Framework).
Imminent danger or crisis
Do not continue debating with the chatbot if its advice could contribute to self-harm, harm to another person, an overdose, a dangerous procedure, violence, or a delay in emergency treatment. Move to live help. In the United States, the American Psychological Association (APA) identifies calling 911, calling or texting 988, or going to the nearest emergency department as options. Those numbers are US-specific; elsewhere, use your local emergency number or crisis service (APA guide to navigating AI).
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Serious but not immediately life-threatening
Pause the instruction, do not stop or change prescribed treatment, and contact the appropriate professional promptly. For a new symptom, medication question, mental-health concern, safety instruction, financial transfer, legal deadline, or other consequential action, use a practitioner or official authority that can consider your actual circumstances.
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If no one is at risk and the decision is reversible, you can investigate methodically. Save the answer, identify what it is claiming, and verify each material point before relying on it.
Why a confident answer can still be wrong
Fluency is not evidence. The World Health Organization (WHO) warns that large-language-model responses can appear authoritative and plausible while being completely incorrect or containing serious errors, particularly in health contexts (WHO, 16 May 2023). A response can therefore sound certain, include realistic details, and still recommend an unsafe action.
There is no reliable, general statistic that tells consumers how often chatbots give dangerous advice across all topics. Accuracy varies with the system, prompt, subject, date, and information available to the model. Judge the specific claim and its consequences instead of inferring safety from tone, length, a disclaimer, or a citation.
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— Dr Jeremy Farrar, WHO, 18 January 2024 (WHO governance guidance for large multimodal models)
A verification workflow that works
1. Break the response into checkable claims
Copy the relevant exchange into a private note, then separate it into three types:
- Facts: statements about symptoms, laws, prices, product behavior, dates, or other conditions.
- Recommendations: what the chatbot says you should choose, take, stop, report, or believe.
- Instructions: actions such as changing a dose, performing a repair, transferring funds, or disclosing information.
Mark which claims would cause harm if false. Verify those first; do not spend time polishing harmless details while an unsafe instruction remains unchecked.
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2. Inspect every citation, link, and quoted rule
A link that exists does not prove that it supports the chatbot’s conclusion. Open the cited page yourself, check its date and jurisdiction, and compare the exact wording with the claim. The Centers for Disease Control and Prevention (CDC) advises reviewers to confirm that citations are valid and appropriately sourced and to assess outputs for accuracy, completeness, hallucinations, and misleading content (CDC considerations for generative AI in public health).
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Watch for a source that discusses a different population, country, edition, dosage, deadline, or exception. If the page does not actually establish the chatbot’s claim, treat the claim as unverified.
3. Prefer a primary authority
Use the organization that makes, administers, or regulates the relevant rule: a public-health agency for health guidance, a court or government department for a legal requirement, a bank or card issuer for an account instruction, or the product maker’s current manual for a technical procedure. A qualified professional is more appropriate when the answer depends on personal context that a public page cannot evaluate.
4. Ask a qualified human for consequential decisions
Give the professional the original question, the chatbot’s exact wording, and the facts that matter. Tell your care team if you used AI when discussing health or mental-health information. A human verifier can ask follow-up questions, examine records, and recognize urgent signs that a chatbot cannot reliably assess.
Medical and mental-health advice needs extra caution
Do not use a chatbot as the sole basis for diagnosing a condition or selecting treatment. APA states that AI is not an accurate way to diagnose medical or mental-health conditions and recommends verifying such information with a health-care practitioner (APA guide to navigating AI).
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- Do not start, stop, combine, or change prescription medicines because a chatbot suggested it.
- Do not delay urgent evaluation because the chatbot said a symptom was harmless.
- Do not treat a generated mental-health assessment as a diagnosis or a replacement for therapy or psychiatric care.
- Bring the response to a clinician and ask which parts, if any, apply to your situation.
For an imminent self-harm or harm-to-others risk, use live emergency or crisis support immediately rather than asking the chatbot for a safer plan. The APA’s 911 and 988 guidance applies in the United States; readers elsewhere should use their own local services.
Use this decision table to choose the next step
| Situation | Immediate response | Verifier or follow-up |
|---|---|---|
| Possible injury, overdose, violence, or self-harm | Stop following the answer and contact live emergency or crisis help. | Emergency services, a crisis service, or an emergency department. |
| Medical, medication, or mental-health uncertainty without immediate danger | Pause treatment changes and arrange prompt professional advice. | Licensed health-care practitioner; share the exact exchange. |
| Legal, financial, workplace, or safety instruction | Do not sign, pay, disclose, or perform the step until checked. | Relevant primary authority or qualified professional for that jurisdiction. |
| Low-stakes factual error | Save the answer, check the source, and correct your notes or output. | Primary documentation or an authoritative reference. |
| Suspected unlicensed practice or consumer harm | Preserve the exchange and avoid further disclosure. | Applicable regulator, licensing board, consumer agency, or platform channel. |
Protect your privacy while checking the answer
Do not “clarify” a questionable answer by entering more personal data than necessary. WHO cautions that applications using large language models may not protect sensitive information users provide, including health data (WHO caution on health-related AI).
- Remove names, addresses, account numbers, passwords, full dates of birth, medical-record numbers, and another person’s identifying details before saving or sharing a transcript.
- Use the minimum facts a professional needs to evaluate the claim.
- Check the chatbot provider’s privacy and retention settings before uploading documents or images.
- Never paste a one-time passcode, private key, banking credential, or identity document into a chatbot to obtain advice.
Privacy protection does not require destroying evidence. Keep a dated copy of the relevant prompt and response in a secure location if you may need to explain what happened.
When and how to report the chatbot
Reporting is jurisdiction- and issue-specific. First preserve the relevant exchange, the date, the service name, and any links or instructions; redact unnecessary private information. Describe the potential harm precisely: what the chatbot said, what action it encouraged, why it appeared unsafe, and whether anyone acted on it.
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Pennsylvania offers one concrete route: its Department of State says no AI chatbot is licensed to practice a health-care profession in Pennsylvania and accepts reports of negative experiences or suspected unlicensed chatbot health care (Pennsylvania Department of State reporting page). This channel applies to Pennsylvania and that subject; it is not a universal reporting mechanism for every misleading answer.
In another location, look for the local professional licensing board, consumer-protection regulator, health department, or the platform’s own safety-reporting channel. Confirm that the body has authority over the service and conduct. A regulator may investigate suspected unlicensed practice or consumer harm, while a platform report can flag content for internal review; neither replaces emergency care or professional verification.
What responsible use looks like after an incident
Correct the decision, not just the wording
If you already acted on the advice, tell the relevant professional exactly what you did and when. For a financial transfer, contact the bank or payment provider immediately. For a technical or physical-safety procedure, stop the work and follow the manufacturer’s or authority’s emergency guidance. Focus first on limiting harm; reporting and editing the chatbot conversation can come afterward.
Keep a short incident record
Record the chatbot service, model or mode if shown, the prompt, the response, the date and time, the source links it supplied, and the action you considered or took. Note which authority or professional corrected the information. This record helps a clinician, regulator, employer, or platform understand the sequence without requiring you to repost sensitive details publicly.
Set boundaries for future chats
Use chatbots for brainstorming, explanations, or questions you can independently verify—not as the final decision-maker in high-risk situations. Ask for sources and uncertainty, but treat those requests as prompts for checking, not proof of reliability. For health questions, involve your care team early and be candid about AI use.
The broader safety principles behind the advice
WHO’s 2021 guidance identifies six consensus principles for artificial intelligence in health: protect autonomy; promote human well-being, human safety, and the public interest; ensure transparency, explainability, and intelligibility; foster responsibility and accountability; ensure inclusiveness and equity; and promote AI that is responsive and sustainable (WHO ethics and governance guidance, 2021). For an individual user, those principles translate into human oversight, understandable evidence, accountability for harm, and refusal to let a fluent system make an irreversible decision without review.
WHO’s 2024 governance guidance contains more than 40 recommendations for governments, technology companies, and health-care providers; that count describes the guidance, not chatbot accuracy or the frequency of user harm (WHO, 18 January 2024). The practical rule for a reader remains simple: severity determines speed, the subject determines who should verify it, and the potential harm determines whether to report it.
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Quick Recap
A compact checklist
- Pause: do not execute an unverified high-consequence instruction.
- Assess urgency: move to live emergency or crisis help when someone may be in immediate danger.
- Extract claims: separate facts, recommendations, and instructions.
- Check sources: read the original page and confirm that it truly supports the claim.
- Ask the right human: use a practitioner or domain authority, especially for health and mental health.
- Protect data: do not add unnecessary sensitive information.
- Preserve and report: retain a redacted record and use a regulator or platform channel when local rules provide one.
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