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If an AI chatbot conversation is making you feel worse, stop the interaction and contact a trusted person. If you or someone else may be in immediate danger, use your local emergency number or go to an emergency department. In the United States and its territories, call or text 988, or use Lifeline chat, for support from a trained crisis counselor.
First, decide how urgent the situation is
You do not have to finish the conversation, explain yourself to the chatbot, or decide what the interaction means before getting help. Choose the next step based on safety, not on what the chatbot says you should do.
- Immediate danger: If you or another person is in life-threatening danger, call your local emergency number or go to the nearest emergency department. In the United States, the National Institute of Mental Health (NIMH) says to call 911 or go to an emergency room in a life-threatening situation.
- Suicidal crisis or emotional distress in the United States: Call or text 988, or use 988 Lifeline chat to reach a trained crisis counselor. The Lifeline serves the United States and its territories; 988 is not a global number.
- Ongoing concern without immediate danger: Contact a health care provider to talk about what you are experiencing. In the United States, NIMH also points people seeking treatment referrals to the Substance Abuse and Mental Health Services Administration (SAMHSA) National Helpline and online treatment locator.
If you are outside the United States and its territories, use your country’s emergency number for immediate danger. For crisis support that is not an emergency, contact a local crisis service or health care provider.
Stop the chatbot interaction and reconnect with a person
Pausing is practical advice for this situation, not a chatbot-specific treatment protocol. The cited mental-health and crisis services offer general guidance; they have not established a clinical protocol specifically tested for distress caused by AI chatbot conversations.
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- End the exchange. Close the chat, set the device aside, or move away from the screen. You do not need to correct the chatbot, ask it to take something back, or continue so you can reach a better ending.
- Contact someone you trust. Tell them plainly that the conversation upset you and that you would like company or help deciding what to do next. If speaking feels difficult, send a short message asking them to call or stay with you.
- Choose a human support route. Use the urgency and location guidance above. If you are unsure whether the situation is serious enough for a crisis service, you can still contact one for support; the Lifeline is for suicidal crisis or emotional distress.
- Leave troubleshooting for later. You do not need to revisit the chat to prove what happened or to find a setting before asking for help.
A chatbot response may feel personal, but it is still part of a software interaction. You can disengage from it without resolving the conversation. The priority is reaching a person who can listen and help you make a safety decision.
When to use emergency services or 988
Use emergency care for life-threatening danger
NIMH’s guidance for life-threatening situations is direct: “In life-threatening situations, call 911 or go to the nearest emergency room.” This applies in the United States. Elsewhere, call the local emergency number or go to the nearest emergency department. Emergency care is the route to choose when there is immediate danger, rather than waiting for a routine appointment or continuing to seek reassurance from a chatbot.
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Use 988 for U.S. crisis support
The 988 Suicide & Crisis Lifeline offers free, confidential emotional support 24 hours a day, seven days a week, to people in the United States and its territories. You can call or text 988, or use Lifeline chat. A trained crisis counselor can talk with you about what is happening and help determine what support may be useful. If you are elsewhere, 988 may not connect you to a service in your location; use local emergency or crisis services instead.
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Know what a Lifeline chat may involve
A Lifeline chat counselor may ask about your safety, feelings, social situation, and whether you are having suicidal thoughts. If the counselor believes you are in danger, they may discuss accessing emergency services and ask for additional contact information to support your safety. If needed, they may work with you on a safety plan. These questions are part of a human support conversation; you can describe the chatbot interaction as briefly or fully as you are comfortable doing.
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How to ask a trusted person for help
You do not need to give a technical explanation of the chatbot or establish that it caused your distress. Start with what matters now: how you feel and what support you need. For example, you might say, “A conversation with an AI chatbot has upset me. Can you stay with me while I call someone?” or “I’m feeling unsafe and need help reaching support.”
If you are contacting someone on behalf of another person, stay connected while arranging support. NIMH advises not leaving someone alone if they say they are going to kill themselves, and not promising to keep suicidal thoughts secret. Involve a trusted person or adult and seek help. If you believe there is immediate danger, contact emergency services.
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When the person is a child or teenager, involve a trusted adult who can help them reach appropriate care. Do not treat the chatbot as a substitute for a parent, guardian, clinician, or crisis counselor.
For concerns that continue after the chat
If distress persists, returns, or is affecting your day-to-day life, talk with a health care provider. You can describe the feelings and the effect they are having without needing to label the chatbot conversation as a diagnosis or explain exactly why it affected you. A provider can discuss mental-health concerns and help identify appropriate care.
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In the United States, NIMH points people looking for treatment referrals to SAMHSA’s National Helpline and online treatment locator. These are referral routes for finding care, not substitutes for emergency services when danger is immediate. Outside the United States, ask a local health service or crisis organization about appropriate treatment referrals.
What to do about the chat, account, or privacy settings
There is no established cross-platform official procedure for reporting or blocking a distressing conversation, deleting chat history, or changing privacy settings. Those controls differ among chatbot services, so do not assume that one set of steps applies everywhere. If you later decide to manage the conversation or account, use the service’s own help or privacy information. You do not have to do that before contacting a person or crisis service.
Likewise, this guidance does not establish that chatbot conversations cause a particular clinical outcome. It focuses on what to do when you notice that an interaction is distressing: stop engaging, seek human support, and use crisis or emergency help according to the level of danger.
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